Mail Order Pharmacy Technician Lead

Advocate Aurora Health

Lead Pharmacy Technician overseeing daily operations of a support team delivering high-quality service. Responsible for performance management and issue resolution in patient-focused environment.

Posted 6/26/2026full-timeMenomonee Falls • Wisconsin • 🇺🇸 United StatesSenior💰 $25 - $38 per hourWebsite

About the role

Key responsibilities & impact

Overseeing daily operations of a patient-focused support team
Leading, coaching, and directing a team of up to 20 technicians
Troubleshooting and investigating patient-related issues involving medications
Effectively de-escalating situations involving patients or team members
Actively learning operational queues and workflows to provide hands-on support
Fostering a supportive, collaborative, and approachable team environment

Requirements

What you’ll need

High School Diploma or GED equivalent
Certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT)
Typically, 3 years of work experience in applicable work setting
Highly effective communication (written and verbal) and interpersonal skills
Exceptional customer service, problem resolution and process development skills
Ability to understand pharmacy standards, policies, procedures, and HIPAA regulations

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcoachingtroubleshootingde-escalationcommunicationinterpersonal skillscustomer serviceproblem resolutionprocess developmentcollaboration

Certifications

Pharmacy Technician Certification Board (CPhT)National Healthcareer Association (ExCPT)