Bilingual Spanish Patient Service Specialist

Advocate Aurora Health

Bilingual Spanish Patient Service Specialist providing excellent patient service at Atrium Health Eastover OBGYN. Responsibilities include registration, insurance verification, and managing patient encounters.

Posted 6/26/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer relations experience required
Experience with Medical Records Software preferred
Front desk practice experience preferred
Bilingual Spanish proficiency is required due to the patient population served.

Benefits

Comp & perks

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Paid Time Off programs
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical records softwarepatient registrationinsurance verificationschedulingbillingcash receiptinginventory managementemergency codes proficiencyfederal healthcare regulationsstate healthcare regulations

Soft Skills

customer serviceinterpersonal skillscritical thinkingdecisive judgmentteamworkindependencecompassionsensitivitycommunicationproblem-solving

Certifications

High School DiplomaGED