FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
People Experience Rep I
Advocate Aurora HealthPeople Experience Rep I providing HR support and resolving HR-related inquiries via various communication channels. Demonstrating exceptional customer service and achieving high satisfaction scores.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Driven by a passion for service and delivering exceptional customer experiences
- Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively
- Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries
- Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email
- Documents incoming calls using a case management tool to resolve issues within identified service level agreements
- Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf
- Achieves high teammate satisfaction and service quality scores
Requirements
What you’ll need- Bachelor’s Degree (or equivalent knowledge) in HR, Business, or related field
- Typically requires 1 years of experience in human resources or 5 years in customer service
- Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools
- Ability to identify the root cause of a problem and recognize gaps to bring resolution
Benefits
Comp & perks- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
human resourcescustomer servicecase managementknowledge managementroot cause analysis
Soft Skills
active listeningpatiencesolutions-focusedproblem-solvingcustomer experience
Certifications
Bachelor’s Degree in HRBachelor’s Degree in Business