Acxiom

Operations

• Translate client requirements and execute on digital marketing solutions and campaigns
• Offer marketing advice and suggestions on campaigns to the client
• Ensure that delivery is within internal process and the agreed upon service levels with our clients
• Manage campaign schedules and timelines
• Communicate and escalate workload and staffing issues to Senior Manager
• Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.
• Facilitate recurring status calls with the clients
• Research and escalate technical and platform related issues that impact our ability to deliver services to the client
• Own the scoping and implementation of new client startups

Senior Campaign Operations Manager

Project Manager

• Independently execute a new control validating credit card rewards offer fulfillment using proprietary bank systems and tools; training will be provided but experience in Citi systems - AWS, Rewards Tables, and Sawgrass is a plus
• Analyze transaction data and customer statements to confirm accurate rewards fulfillment and detect anomalies or errors
• Collaborate with cross-functional teams (e.g., Marketing and Rewards) to investigate and resolve potential issues that may need to be escalated for further review
• Maintain detailed validation documentation that will include new automated reporting, system screen shots, specific validation calculations performed (Excel worksheet), and other artifacts/evidence to document the complete review of the offer fulfillment
• Timely submission of artifacts to central fulfillment oversight team
• Adept at operating in a fast-paced environment with strict service level agreements to complete validations
• Proactively identify improvement opportunities to increase the efficiency and quality of validations
• Develop senior leadership level monthly review of validation findings
• Develop and maintain procedures for the validation process
• Assist the broader Fulfillment Oversight Team as needed

Scrum Master

• Responsible for leading scrum teams in using Agile methodology and scrum practices
• Partner with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals
• Engage in developing campaign schedules and applying critical thinking to identify and mitigate potential issues
• Assess for impacts to ensure overall campaign integrity
• Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement
• Make decisions and recommendations based on data
• Identify and manage issues to resolution
• Appropriately assess risk when business decisions are made
• Demonstrate consideration for the firm's reputation and safeguarding its clients and assets by driving compliance with applicable laws, rules, and regulations

Senior Project Manager – Scrum Master

Product Manager

• Develop and contribute to data sharing product strategy
• Work with stakeholders and consumers to design and validate product features
• Communicate product roadmap and status
• Lead Agile ceremonies and set priorities for engineering teams
• Understand and help evolve product design, architecture, technology, and features
• Collaborate with other product managers, engineers and architects
• Closely partner with information security to ensure security compliance

Senior Product Manager

Customer Success Manager

• Client Relationship Leader/Driver
• Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities
• Able to drive the translation of client strategic goals into measurable value outcomes and success metrics
• Demonstrates deep understanding of customers' business processes, organizational culture, success challenges, and value drivers
• Manage account relationships with appropriate client stakeholders, providing regular status updates on value realization progress
• Value Analysis/Solutions/Outcomes
• Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones
• Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives
• Proactively identify and communicate value realization opportunities and risks to client
• Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value
• Communication & Stakeholder Management
• Ability to communicate effectively across multiple client constituencies to support Value Realization objectives and organizational change
• Ability to engage business sponsors and executive stakeholders to drive adoption and realize targeted business outcomes
• Take and distribute meeting notes and value realization reports after all client interactions, and follow through on success plan execution
• Grow client relationships in terms of value delivery, satisfaction, and long-term strategic partnership
• Strategic Value Thinker
• Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy
• Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines
• Problem Solver & Success Advocate
• Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers
• Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills
• Documentation & Reporting
• Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards
• Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools

Customer Success Manager – Hyper Scale

Director

• Collaborate with partnerships, clients, sales, and technology vendors to ensure optimal pricing.
• Monitor inventory availability and apply data-driven insights.
• Translate RFPs and campaign objectives into media plans.
• Coordinate end-to-end campaign execution, dashboarding.
• Create and maintain detailed post-campaign reporting.

Director, Campaign Management, Retail & Commerce Networks

• Develop and execute a long-term roadmap for Acxiom’s Real ID and identity resolution products, aligning business priorities, client needs, and market dynamics
• Direct the Real ID product portfolio from concept through launch, adoption, and optimization, ensuring alignment with privacy regulations (CPRA, GDPR, HIPAA) and interoperability standards
• Act as the central hub between design, engineering, legal, compliance, marketing, and distribution to ensure strategic alignment and seamless product delivery
• Perform market research, competitive analysis, and voice-of-client studies to inform product positioning and differentiation
• Promote emerging technologies (identity graph enhancement, consent management, privacy-preserving tech) to maintain Acxiom’s leadership in ethical identity management
• Build and maintain business cases, pricing models, and go-to-market strategies to maximize revenue growth and profitability across Real ID offerings
• Evaluate buy/partner/build options to accelerate product maturity and ecosystem connectivity across platforms and partners
• Partner with Acxiom’s Legal, Privacy, and Security teams to embed compliance and permissible data use across every stage of product design and execution
• Provide progressive leadership to a high-performing product management team, mentor emerging product talent, and represent Acxiom’s Real ID thought leadership externally at conferences, industry panels, and client forums

Senior Director, Products

IT Support

• Conduct comprehensive assessments of clients' existing marketing architecture
• Collaborate with clients to define their business objectives and use cases
• Lead architecture design sessions and workshops with clients
• Design and develop a NorthStar Architecture based on the clients’ existing architecture
• Design and implement innovative solutions using Adobe Marketing technology
• Stay current with industry trends and advancements in Adobe Marketing technology
• Develop and maintain strong relationships with key stakeholders

Enterprise Architect, Adobe Practice

Solutions Engineer

• Assists various stakeholders and teams with understanding capabilities of the Salesforce Marketing Cloud platform.
• Works closely with various stakeholders to elicit, define and refine requirements for the Salesforce Marketing Cloud platform.
• Works closely with various stakeholders to design solutions involving the Salesforce Marketing Cloud platform.
• Documents design solutions within the appropriate documents as dictated by the established development processes.
• Establishes and evolves best practices for the development efforts within the Salesforce Marketing Cloud platform.
• Provides leadership and guidance on all technical aspects of the Salesforce Marketing Cloud platform.
• Stays current on Salesforce Marketing Cloud platform features and capabilities.
• Identifies risks to the platform or individual initiatives that they are engaged with and helps develop risk mitigations.

Salesforce Marketing Solution Architect

Analyst

• Deliver data, data products, and information that drive clients' multi-channel marketing capabilities
• Understand details of client data and Acxiom’s products to ensure clean, enhanced, segmented, ready-to-market data
• Improve quality and adhere to standard processes and procedures
• Work with clients and/or third-party vendors to understand requirements and escalate issues
• Analyze, troubleshoot and modify/change processes and data to ensure efficient delivery of services
• Maintain broad understanding of Acxiom's processing and product capabilities to optimize delivery
• Mentor less experienced team members and provide formal mentorship
• Own on-time input and output delivery and manage own time to meet deadlines, including monitoring after hours
• Coordinate and manage source file receipt with clients, vendors, and/or internal stakeholders
• Verify input/output counts, monitor data processing jobs and audit/verify results based on historical trends
• Setup and build processing flows, including ad hoc, new build and more complex flows
• Accurately validate source and output data, data formatting specifications, and output requirements according to specifications and SLAs
• Deliver accurate output information through appropriate data processing platforms and transfer mechanisms
• Ensure compliance with quality assurance processes, established procedures, project requirements and SLAs
• Research, troubleshoot and take action regarding data or processing issues and implement fixes
• Professionally communicate internally and externally; lead client meetings for solution, research, issues, change management and troubleshooting
• Serve as point of contact to clients for solution components and facilitate change management (scoping, estimating, implementing changes)

Delivery Analyst

• Manage the development, execution, and support of digital marketing solutions for a financial services client
• Serve as the primary daily client contact for delivery of digital solutions such as prequalified and prescreened card and lending product offers
• Manage timelines and deliverables across internal cross-functional teams
• Collaborate with marketing, risk policy, compliance, operations, analytics, and technology organizations
• Gather, document, and translate complex client requirements between clients and vendors
• Plan, manage, and monitor campaigns and projects, including status updates, blockers/risks, and initiative status
• Offer marketing advice to channel partners and product owners
• Ensure delivery of solutions within requirements, procedures, regulations, and service levels
• Monitor day-to-day delivery including real-time transaction results, direct mail & email campaigns, data exports, campaign summary reports, and web lead capture
• Facilitate recurring status calls with stakeholders
• Research and escalate technical and platform-related issues
• Build, maintain, and troubleshoot testing strategies between technology teams and vendors
• Own scoping and implementation of new channel startups