Acumatica

Content Creator

• Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP according to corporate style guidelines and team processes
• Keep documentation and training materials up to date with software releases
• Revise legacy content to align with current standards and best practices
• Design and develop training courses and skill assessments for different learner personas
• Use AI-assisted tools to draft, restructure, summarize, edit, and review documentation and training materials while ensuring accuracy and consistency
• Collaborate with subject matter experts to identify user scenarios and information gaps
• Resolve learner issues related to documentation and training content and provide solutions and recommendations
• Review UI labels and messages for accuracy and consistency
• Continuously improve team standards, processes, and tools
• Assume the rotating Doc Watcher role
• Serve as an entry point for external communication for the team
• Triage incoming product-change requests requiring documentation
• Maintain the team’s working environment

Senior Content Developer

Customer Success Manager

• Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals through effective territory management
• Coach and teach partners’ Customer Success Managers how to excel at customer success
• Own and manage customer escalations and coordinate across departments through final resolution
• Assist partner Customer Success Managers with policy and license questions
• Contribute to Customer Success best practices

Customer Success Manager – Channel Partners

Backend Engineer

• Participate in the design and development of business applications and customizations.
• Develop of the data access layers, business objects, and presentation layers.
• Research and prototyping ERP modules using new technologies.
• Support for existing code, code optimization and refactoring.
• Analyze the code, search for and correct errors in the existing functionality.
• Work with development partners on architecture and code reviews.
• Provide guidance and support to developers participating in Acumatica’s development network, and evangelize the Acumatica xRP framework.

Lead Software Developer – .NET, Construction Operations

Implementation Specialist

• Serve as a trusted advisor for assigned ERP customers post go-live
• Act as a customer’s advocate within the organization to ensure successful outcomes that drive customer satisfaction.
• Conduct regular business reviews to understand customer objectives and upcoming initiatives.
• Provide continuous functional and business process consulting to help customers improve their Acumatica usage.
• Assess current processes and recommend best practices to help improve efficiency.
• Provide insights into customers into existing and upcoming new features in the new Acumatica versions.
• Discuss and advise on the system architecture, integrations, reporting, workflows, and customization strategies.
• Guidance on upgrade and proactive performance management of customer’s environment.
• Partner with support, engineering, services, and ISV teams to address customer needs.
• Communicate customer feedback to the product teams to influence future product enhancements.
• Support Customer Success teams in helping to identify upselling license opportunities.

Senior ERP Implementation Consultant

Product Operations

• Serve as the company's senior-most commercial and operational leader within the Product organization
• Set the strategic direction for how Acumatica prices, packages, and commercializes its platform across all segments
• Build the organizational infrastructure to execute strategy with precision and speed
• Own the full operating system of the CPO organization
• Define and own the commercial data infrastructure
• Establish release governance and pricing launch protocols
• Drive deal desk strategy and escalation governance
• Serve as the operational right hand to the CPO
• Set the long-term vision and annual roadmap for Acumatica's pricing architecture
• Lead AI monetization strategy and execution end-to-end
• Commission and lead enterprise willingness-to-pay research programs
• Own the annual price increase program
• Define the commercial architecture for embedded Payments and fintech adjacencies
• Govern discounting policy, partner margin frameworks, and promotional architecture
• Represent pricing at the executive table
• Partner with the CPO to define Acumatica's multi-year commercial product strategy
• Engage the Vista Value Creation team as a strategic partner

Vice President – Pricing and Product Operations

• Participate in the design and development of business applications and customizations
• Develop the data access layers, business objects, and presentation layers
• Research and prototype ERP modules using new technologies
• Support the existing code, do code optimization and refactoring
• Analyze the code, search for and correct errors in the existing functionality
• Work with development partners on architecture and code reviews
• Provide guidance and support to developers participating in Acumatica’s development network, and evangelize the Acumatica xRP framework

Senior Software Developer – .NET, Field Services

Revenue Operations

• Own all aspects of revenue recognition in compliance with ASC 606
• Serve as the company's primary subject matter expert on ASC 606 and ASC 340-40
• Partner closely with Technical Accounting on complex arrangements
• Oversee the Contracts organization responsible for reviewing signed customer agreements
• Manage contract amendments, renewals, and modifications
• Ensure strong controls and operational efficiency across the full contract-to-revenue lifecycle
• Partner with Finance Transformation and Business Systems to improve quote-to-cash processes
• Drive continuous improvement across contract processing, billing setup, revenue workflows, and reporting
• Partner with Accounting Leadership on revenue integration planning for acquired businesses

Senior Manager, Revenue Accounting – Operations

Supply Chain

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.
• Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning.
• Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases.
• Serve as an escalation point for challenging technical issues and ambiguous situations.
• Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams.
• Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

Manager, ERP Application Support – Distribution

• Own all aspects of revenue recognition in compliance with ASC 606
• Serve as the company's primary subject matter expert on ASC 606 and ASC 340-40
• Oversee the Contracts organization responsible for reviewing signed customer agreements
• Manage contract amendments, renewals, and modifications
• Partner with Finance Transformation and Business Systems to improve quote-to-cash processes
• Drive continuous improvement across contract processing, billing setup, revenue workflows, and reporting
• Partner with Accounting Leadership on revenue integration planning for acquired businesses

Solutions Engineer

• Become an ERP domain expert across modules and verticals such as accounting, construction, wholesale distribution, retail, manufacturing, field service, and professional services.
• Lead an end-to-end consultative discovery process focused on improving business processes. Gather information related to customer operations, requirements, and challenges.
• Tailor an environment to deliver compelling demonstrations so customers understand how Acumatica software will work to meet their specific business goals.
• Gather requirements and work with sales and services teams to architect a solution which includes software, services, and a project plan.
• Work with Acumatica partners to help them tailor a solution for larger and more complex customers.
• Develop discovery guides, presentations, and videos to help partners deliver a consistent value proposition and message when delivering sales demonstrations.
• Assist with creating and delivering webinars, white papers, training, and blog articles to establish Acumatica as a trusted leader in the mid-sized business management software industry.
• Meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams.

Senior Content Developer

Customer Success Manager – Channel Partners

Lead Software Developer – .NET, Construction Operations

Senior ERP Implementation Consultant

Vice President – Pricing and Product Operations

Senior Software Developer – .NET, Field Services

Senior Manager, Revenue Accounting – Operations

Manager, ERP Application Support – Distribution

Senior Manager, Revenue Accounting – Operations

Solution Architect