Acumatica

Financial Planning and Analysis

• Build a deep partnership with GTM leaders to understand what drives the business
• Shape a bottoms-up revenue model that reflects real customer and partner behavior across editions, geographies, and channels
• Bring clarity to performance by turning data into insights
• Anchor the financial leadership of our Payments business by analyzing adoption, monetization, economics, and investment needs
• Partner with cross functional leaders on scenario modeling and business case development
• Drive the financial side of M&A for opportunities tied to our core strategy
• Deliver clear, executive ready materials for monthly reviews, quarterly business updates, and board discussions
• Develop KPIs and dashboards that help the company operate with speed, consistency, and accountability
• Stand up the systems, tooling, and frameworks the Strategic Finance team needs to influence the business
• Lead, hire, and coach a high performing team that operates with ownership, curiosity, and pace
• Partner closely with the VP of FP&A to ensure planning, forecasting, and business performance are tightly connected across the company

Vice President, Strategic Finance

Customer Success Manager

• Serve as the primary point of contact for a portfolio of Acumatica customers.
• Drive adoption of Acumatica solutions.
• Achieve world-class NPS/CSAT scores and retention goals.
• Conduct regular business reviews.
• Own and manage customer escalations.
• Act as a trusted advisor and share best practices.

Content Creator

• Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP, strictly adhering to corporate style guidelines and team processes.
• Keep documentation up to date with software releases.
• Revise legacy content to align with the current standards and best practices.
• Design and develop training courses and skill assessments to help various learner personas grow their product expertise.
• Keep training materials up to date with software releases.
• Collaborate with subject matter experts to identify user scenarios and information gaps for both documentation and training materials.
• Assist in resolving learner issues related to documentation and training content, providing timely and effective solutions and recommendations.
• Review UI labels and messages to ensure accuracy and consistency within designated functional areas.
• Continuously improve the team’s standards, processes, and tools.
• Assume the rotating Doc Watcher role.
• Serve as an entry point for external communication for the team.
• Triage the incoming queue of product changes that require documentation.
• Maintain the team’s working environment.

Senior Content Developer

Human Resources

• Lead a dynamic HR team and serve as a strategic partner to the business
• Align HR strategies with business objectives
• Oversee HR operations, compliance, and employee relations across multiple countries
• Drive organizational design, workforce planning, and succession strategies
• Lead global recruiting efforts to attract top talent for technical, commercial, and leadership roles
• Develop and implement successful global talent acquisition strategy
• Ensure a seamless candidate experience and data-driven hiring practices
• Act as a trusted advisor to senior leaders on talent, performance, and organizational effectiveness
• Provide coaching and guidance to managers on leadership and team development
• Manage and mentor a team of 15 HR professionals, fostering collaboration and growth
• Collaborate with HR Centers of Expertise to execute global corporate people initiatives

VP, HR and TA

Account Manager

• Build and maintain a high-value pipeline of potential VARs that align with Acumatica’s ideal partner profile (industry, size, vertical, geography, maturity).
• Design and continuously refine the “Ideal Partner Profile” (IPP) using win data, churn data, and partner performance benchmarks.
• Build and maintain a Tiered Prospect List Dashboard (Top 100 targets, watchlist, M&A targets, resellers from competitor ecosystems).
• Track VAR consolidation and mergers to identify potential recruits or at-risk partners.
• Support negotiations and structure of partnership agreements in collaboration with Legal, Finance, and other internal executive stakeholders.
• Own the Partner Prospect Database within CRM to ensure data hygiene and segmentation.
• Leverage tools like ZoomInfo and LinkedIn Sales Navigator to source and verify leads.
• Develop monthly intelligence briefs summarizing competitive movements (e.g., NetSuite, Sage, Infor VAR migrations).
• Create/manage dashboards on Recruitment Velocity, Partner Health Index, and Market Coverage Gaps.
• Map influencers, ISVs, and referral ecosystems tied to target VARs.
• Develop joint engagement cadences with internal Acumatica stakeholders for top 20 targets.
• Represent Acumatica at selective industry events (e.g., ITA, ConnectWise, etc.) to cultivate VAR prospect leads.
• Build warm intro playbooks (leveraging existing VAR partners’ success stories).
• Ensure leadership visibility and accountability to results.
• Maintain monthly scorecards (prospect list movement, conversion rate, new partnerships signed & from which ecosystem).
• Present insights during Quarterly Channel Strategy Reviews.
• Collaborate with Enablement/Productivity part of the organization to link prospect engagement → conversion → productivity.
• Track ROI of recruitment marketing spend tied to strategic outreach lists.

Senior Strategic Partnerships – Engagement Manager

Backend Engineer

• Participate in the design and development of business applications and customizations.
• Develop the data access layers, business objects, and presentation layers.
• Research and prototype ERP modules using new technologies.
• Support the existing code, do code optimization and refactoring.
• Analyze the code, search for and correct errors in the existing functionality.
• Work with development partners on architecture and code reviews.
• Provide guidance and support to developers participating in Acumatica’s development network, and evangelize the Acumatica xRP framework.

Senior Software Developer – .NET

Customer Support

• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
• Become highly proficient with using Acumatica’s product suite
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings
• Establish and maintain a positive and professional relationship with clients
• Analyze customer's business and technical requirements and deliver appropriate solutions
• Provide continuing education to clients on how to effectively use Acumatica products in their businesses
• Manage client technical service requests
• Ensure timely resolution of customer issues, escalating when necessary
• Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans
• Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate
• Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments
• Share best practices with team members to enhance the quality and efficiency of client support
• Participate in individual or team projects, as needed, to expand client support offerings
• Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D
• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices
• Create Knowledge Base articles for repetitive issues

Senior Application Support Specialist – L1

Implementation Specialist

• Lead implementation projects by managing timelines, resources, and deliverables to ensure successful deployment
• Gather and analyze client business requirements through discovery sessions and documentation review to inform solution design
• Configure software modules based on client specifications and best practices to meet operational needs
• Conduct system testing and validation to ensure configurations meet functional and technical requirements
• Train end-users and client stakeholders on functionality and processes to promote adoption and self-sufficiency
• Provide post-implementation support including issue resolution, optimization recommendations, and system enhancements
• Collaborate with cross-functional teams such as product development, support, and sales to ensure alignment and client satisfaction
• Document implementation activities including configuration details, decisions, and lessons learned for internal knowledge sharing
• Stay current on product updates and industry trends to continuously improve implementation strategies and client outcomes
• Identify opportunities for process improvement and contribute to internal initiatives that enhance delivery efficiency and quality
• Maintain strong client relationships by acting as a trusted advisor throughout the implementation lifecycle

Senior Implementation Consultant

Business Analyst

• Analyze business scenarios and requirements for production, engineering, MRP, and APS
• Work closely with end users to analyze, define, model and document systems requirements
• Construct workflow charts and diagrams, study system capabilities, and write specifications
• Develop organizational change management framework and conduct user acceptance testing
• Partner with business and technical teams in establishing project teams