Manager, ERP Application Support – Distribution

Acumatica

Manager of Application Support overseeing a team and providing ERP software customer support at Acumatica. Leading technical team to ensure customer satisfaction and operational excellence.

Posted 7/1/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.
Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning.
Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases.
Serve as an escalation point for challenging technical issues and ambiguous situations.
Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams.
Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field.
5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries.
3+ years of people management experience leading technical support, customer success, consulting, or related teams.
Strong analytical, troubleshooting, and problem-solving skills.
Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment.
Excellent verbal and written communication skills.
Proven leadership, coaching, mentoring, and conflict-resolution capabilities.
Ability to work effectively both independently and collaboratively across departments.

Benefits

Comp & perks

healthcare benefits (medical, dental and vision insurance for you and your dependents)
employer paid Short-term/Long-term Disability and Basic life insurance
401(k) plan and company match
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP Software ImplementationAcumaticaOdooSAPNetSuiteTroubleshootingCase ManagementResource PlanningOperational AnalysisWorkload Balancing

Soft Skills

CoachingMentoringConflict ResolutionCommunicationDecision-Making