Customer Success Manager – Channel Partners

Acumatica

Customer Success Manager coaching channel partners and managing renewals, retention, escalations, and expansion. Supporting Acumatica’s cloud ERP customers and partner success teams.

Posted 8/11/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, focusing on achieving high NPS/CSAT scores, managing customer escalations, and driving subscription renewals. Proven ability to coach and develop Customer Success Managers while effectively managing relationships with C-level executives.

Highest-signal resume keywords

5+ Years SaaS ExperienceCustomer Success ManagementCoaching Customer Success ManagersAccount ManagementChurn Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success Best PracticesSubscription RenewalsTerritory ManagementPolicy AssistanceProblem Solving

Soft Skills

Excellent Communication SkillsDetail-OrientedOrganizational SkillsResourcefulAbility to De-Escalate

Industry Keywords

SaaSERPNPSCSATCustomer Satisfaction

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals through effective territory management
Coach and teach partners’ Customer Success Managers how to excel at customer success
Own and manage customer escalations and coordinate across departments through final resolution
Assist partner Customer Success Managers with policy and license questions
Contribute to Customer Success best practices

Requirements

What you’ll need

5+ years of SaaS or ERP experience, preferably in Sales, Implementation, or Support roles
Located in the USA
Excellent oral and written communication skills
Ability to work efficiently and effectively in a telecommuted, mostly distributed company
Ability to listen, ask questions, build consensus, de-escalate, and solve ambiguous problems
Experience coaching and teaching Customer Success Managers
Experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion
Passion for driving customer satisfaction and making sound business decisions
Ability to learn and share new software, processes, and policies
Quick learner who is resourceful, self-directed, and able to work independently
Detail-oriented and organized
Ability to interact effectively with C-level executives of companies with 100+ employees
Ability to manage tense situations and bring them to effective resolution
Ability to handle diverse workloads and prioritize effectively
Willingness to contribute to overall team success

Benefits

Comp & perks

Annual bonus eligibility for certain roles
Stock eligibility for certain roles
Sales incentives based on revenue or utilization for certain roles
Medical, dental, and vision insurance for US-based employees and dependents
Employer-paid Short-Term/Long-Term Disability coverage
Employer-paid Basic life coverage
401(k) plan with company match
Flexible time off
Sick and safe leave