Acuity, Inc.

Events

• Own and elevate HR Acuity’s LinkedIn presence with smart, strategic content that engages our core HR and employee relations audience.
• Play a key role in planning and executing high-impact events including tradeshows, webinars and our annual Employee Relations Roundtable.
• Partner with sales, customer success and marketing teammates to execute campaigns that support pipeline growth, strengthen brand visibility and deepen engagement with ER and HR leaders.
• Be the expert in creating social content, supporting virtual and in-person events and contributing to multi-channel campaigns that position HR Acuity as the go-to brand in employee relations tech.
• Join a high-performing marketing team where your ideas are heard, your creativity is valued and your work makes an immediate impact.
• Oversee all aspects of branded swag, from sourcing and ordering to inventory management and coordinating delivery for events, campaigns and team initiatives.

Marketing Coordinator, Events

Full-stack Engineer

• Apply established coding standards, architectural patterns, SOLID principles, and unit/behavioral test automation practices to directly contribute to product development.
• Balance development new user-facing and system-level .Net based features/ functionality with support of existing functionality.
• Build reusable code and libraries for future use.
• Translate complex Product requirements into scalable and performant technical designs.
• Optimize services for maximum speed and scalability.
• Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Collaborate with other team members and stakeholders and mentor more junior engineers on the team.
• Work with development and product teams to understand, estimate, and refine requirements for product features and stories.
• Perform code reviews and ensure adherence to best practices and coding standards.

Staff Full Stack Engineer

Analyst

• Support the coordination and completion of RFPs, RFIs, and security questionnaires for prospective and current customers.
• Maintain and update our sales content database (Responsive, formerly RFPio).
• Learn and apply knowledge of HR Acuity’s security policies, compliance standards, and product capabilities.
• Partner with internal teams—including Sales, Customer Success, Product, and Security—to gather accurate and timely information.
• Assist in developing and maintaining standardized documentation related to security and compliance.
• Track project milestones and communicate status updates to stakeholders.
• Contribute to process improvement initiatives that enhance our proposal workflows.
• Provide occasional support to other Revenue Operations functions, such as Deal Desk or Help Desk activities.

RFP Proposal Analyst

Performance Marketing

• Own the end-to-end development and execution of integrated marketing campaigns.
• Collaborate cross-functionally to ensure campaigns align with business objectives and audience needs.
• Translate product positioning and messaging into compelling campaign narratives.
• Lead strategy and execution for outbound email campaigns, including nurture programs, newsletters, and product updates.
• Develop segmentation strategies and optimize email performance through A/B testing and analytics.
• Analyze campaign performance and provide actionable insights to improve pipeline generation and influence.
• Act as a key partner to Product Marketing, Content, and Sales teams to ensure consistent messaging and campaign alignment.
• Stay current with marketing tech trends and apply innovations to improve campaign performance.

Marketing Campaign Manager

Customer Success Manager

• Serve as a strategic partner and trusted advisor to enterprise clients, acting as the voice of the customer within HR Acuity
• Manage the customer lifecycle from implementation through renewal to ensure alignment with customer goals and measurable outcomes
• Cultivate and maintain relationships with key contacts from Buyer to Champion across assigned book of business
• Conduct Executive Business Reviews and deliver tailored success plans based on customer objectives
• Provide guidance on platform best practices; track product adoption and usage and refine engagement strategies to drive adoption
• Proactively identify and mitigate customer risk, driving cross-functional collaboration to resolve issues promptly
• Lead value-driven expansion conversations to identify cross-sell and upsell opportunities and expand customer footprint
• Own customer escalation management, working closely with support, product & engineering to resolve customer issues
• Deliver outstanding customer experiences to cultivate advocates, testimonials, and long-term customer loyalty
• Collaborate cross-functionally to champion customer needs and execute success plans supporting enterprise transformation and impact

Implementation Specialist

• Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
• Manage multiple projects, ensuring seamless communication and adherence to timelines.
• Maintain consistent communication with leadership, project teams, and clients.
• Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
• Develop structured project plans to expedite clients’ time to value and establish trust.
• Mentor clients on business process optimization and change management, ensuring successful adoption of our solutions.
• Collaborate across the organization to address client concerns and meet project deadlines.
• Present to senior leadership, including C-level executives, HR, legal and IT teams.

Implementation Manager

Product Manager

• Collaborate with the Group Product Manager to refine the product vision and strategy, ensuring alignment with our ambitious business objectives.
• Oversee the complete product development process, focusing on delivering value to users while achieving business objectives.
• Gain a deep understanding of client needs, identify product opportunities, and launch innovative product capabilities for HR Acuity clients.
• Lead market research and competitive analysis initiatives to uncover trends and opportunities for innovation within our platform.
• Facilitate client discovery and feedback sessions to deeply understand user needs, translating insights into actionable product features and enhancements.
• Clearly define, prioritize, and communicate product requirements to engineering and design teams, ensuring efficient execution and high-quality results.
• Employ data-driven strategies to establish key product metrics, assess performance, and identify areas for ongoing improvement.
• Foster a culture of excellence within the organization, promoting innovation, user-centric design, and collaborative brainstorming.

Senior Product Manager

• Collaborate with stakeholders to conceptualize and execute campaigns that resonate with our target audience, reinforcing thought leadership and driving revenue.
• Develop and implement email marketing and nurture campaigns that create demand, drive engagement, retention and revenue.
• Partner with Product Marketing and Content to translate positioning and messaging into compelling campaigns.
• Utilize predictive analytics to create responsive audience segments based on buyer intent.
• Own strategy, planning and execution for all outbound marketing emails, including nurture programs, newsletters, product updates and promotional campaigns.
• Own communications calendar.
• Develop segmentation strategies to deliver personalized, relevant email experiences for different audiences.
• Build, test and optimize email templates, subject lines, content and CTAs to maximize engagement and conversion.
• Monitor email deliverability, maintain list health and ensure compliance with email regulations (e.g., CAN-SPAM, GDPR).
• Regularly audit lead scoring criteria based on data analysis.
• Provide ongoing content performance analysis based on pipeline influence and generation.
• Analyze campaign performance, providing actionable recommendations for continuous improvement to both the Marketing and Rev Ops teams.
• Collaborate with cross-functional teams to ensure consistent messaging across all marketing channels.
• Align industry- and persona-based messaging to enhance campaign effectiveness.
• Stay up-to-date with email marketing best practices and industry trends.
• Implement emerging trends to enhance campaign performance.
• Partner with Marketing Operations to ensure accurate tracking, attribution and reporting of campaign metrics in HubSpot, Salesforce and Outreach.
• Maintain campaign and email best practices documentation and contribute to process improvements.

Support Engineer

• Act as the primary contact for customer inquiries via email, phone, and virtual meetings.
• Deliver timely, empathetic, and effective support that enhances customer trust and satisfaction.
• Troubleshoot, triage and resolve technical issues while communicating solutions clearly and confidently to both technical and non-technical audiences.
• Escalate complex issues to Production Support team by providing detailed troubleshooting documentation, ensuring faster resolution and minimizing customer disruption.
• Partner with Customer Success, Engineering, and Product teams to advocate for customer needs, influence product improvements, and ensure a unified support experience.
• Serve as a subject matter expert on our platform. Guide customers through configuration, best practices, and technical requirements to maximize platform value and usage.
• Build trust-based relationships with customers through consistent, high-quality interactions.
• Manage support tickets with accuracy and urgency, ensuring timely follow-ups and resolution in alignment with service level agreements.
• Act has a product SME, consistently staying ahead of product updates while staying informed on known product issues.
• Contribute to team knowledge and process enhancements that improve efficiency and customer outcomes.
• Create and maintain customer-facing documentation that empowers users to self-serve and reduces inbound support volume.

Technical Support Engineer

DevOps Engineer

• Azure Cloud & Kubernetes (AKS): Architect, deploy, and manage highly available Kubernetes clusters in Azure Kubernetes Service (AKS), ensuring scalability, performance, and security for production workloads.• GitOps Enablement: Design and implement GitOps workflows leveraging GitHub and related tooling to enable declarative, version-controlled infrastructure and application deployments.• CI/CD Modernization: Build and optimize CI/CD pipelines (GitHub Actions, Azure DevOps, or similar) to accelerate delivery while maintaining quality, security, and compliance.• Observability & Reliability: Expand and refine observability platforms (Prometheus, Grafana, ELK, Azure Monitor) to delivery actionable metrics, logs, and traces for proactive system health management.• Infrastructure as Code: Use Terraform, Helm, and related tooling to automate infrastructure provisioning and configuration in Azure.• Collaboration & Enablement: Partner with engineering, QA, and product teams to embed DevOps best practices into the SDLC, promoting automation, repeatability, and continuous improvement.• Incident Response: Participate in high-severity incident response, conduct blameless postmortems, and implement preventative measures to strengthen system resilience.• Mentorship & Technical Leadership: Coach and guide DevOps engineers and developers in cloud-native, GitOps , and automation practices.

Marketing Coordinator, Events

Staff Full Stack Engineer

RFP Proposal Analyst

Marketing Campaign Manager

Customer Success Manager

Implementation Manager

Senior Product Manager

Marketing Campaign Manager

Technical Support Engineer

Staff DevOps Engineer