Customer Marketing Manager

Acuity, Inc.

Customer Marketing Manager developing marketing programs and advocacy strategies to enhance customer engagement for HR Acuity, a leading employee relations software provider.

Posted 6/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Design and implement customer marketing programs that enhance engagement, retention, and loyalty
Develop educational content and lifecycle campaigns to empower customers and drive product adoption
Craft compelling customer communications across channels to foster satisfaction and long-term relationships
Build and manage a scalable customer advocacy program to identify, nurture, and activate brand champions
Collaborate with Product to engage customers in beta programs, feedback loops, and roadmap validation
Plan and execute customer-facing campaigns, including newsletters, webinars, and product updates
Analyze customer engagement data and feedback to identify trends and opportunities

Requirements

What you’ll need

Min 5 years of experience in a customer marketing and advocacy role
Proven track record of developing and implementing customer marketing and advocacy strategies
Experience in a fast-paced B2B SaaS environment
Bachelor’s degree in Marketing, Business, or a related field preferred

Benefits

Comp & perks

Health and wellness benefits
401(k) retirement plan
Life and disability insurance coverages
Paid leave for various life events
Unlimited PTO policy
Company paid holidays
Birthday day off
Closed 4th of July week and December holiday week
8 hours of volunteer time
Half day summer Fridays and half day first Fridays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer marketingcustomer advocacylifecycle campaignscustomer engagement analysiscontent developmentcampaign executiondata analysisB2B SaaS

Soft Skills

communicationcollaborationrelationship buildingstrategic thinking