Customer Marketing and Advocacy Manager

Acuity, Inc.

Customer Marketing and Advocacy Manager leading marketing strategies for customer engagement and loyalty. Responsible for developing programs that foster relationships and advocacy at HR Acuity®.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Design and implement customer marketing programs that enhance engagement, retention, and loyalty.
Develop educational content and lifecycle campaigns to empower customers and drive product adoption.
Craft compelling customer communications across channels to foster satisfaction and long-term relationships.
Build and manage a scalable customer advocacy program to identify, nurture, and activate brand champions.
Develop and maintain a library of customer stories, case studies, testimonials, and video content.
Plan and execute customer-facing campaigns, including newsletters, webinars, and product updates.
Analyze customer engagement data and feedback to identify trends and opportunities.

Requirements

What you’ll need

Min 5 years of experience in a customer marketing and advocacy role.
Proven track record of developing and implementing customer marketing and advocacy strategies.
Experience in a fast-paced B2B SaaS environment.
HR Tech highly preferred.
Bachelor’s degree in Marketing, Business, or a related field preferred.

Benefits

Comp & perks

Stay healthy and happy with our comprehensive medical, dental and vision plans.
Save for your future with our 401K plan that matches your contributions.
Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
Own a piece of the company with our #Allin Shares Program.
Company paid holidays, birthday day off, closed 4th of July week and December holiday week and 8 hours of volunteer time.
Half day summer Fridays* and half day first Fridays* to catch up on work, personal development, or an afternoon off.
Take a break from work with our unlimited PTO policy to refresh and recharge.
Earn extra cash by referring qualified candidates to join our team.
Access professional and personal support through our employee assistance program.
Work from anywhere with our remote work environment that fosters collaboration and creativity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer marketingcustomer advocacycontent developmentlifecycle campaignsdata analysiscampaign executioncustomer engagementB2B SaaSHR Tech

Soft Skills

communicationrelationship buildingstrategic thinkingcreativityproblem-solving