Acrisure

Software Engineer

• Contribute to the design and development of .NET Core applications with rich UI/UX using Telerik UI for ASP.NET Core, MVC, or Razor Pages
• Build and maintain web applications and APIs using .NET Core, C#, and JavaScript frameworks
• Develop and optimize stored procedures, functions, and indexes in Microsoft SQL Server
• Support vendor integrations including Salesforce and Microsoft Dynamics 365
• Implement and maintain CI/CD pipelines and Azure-based application services
• Monitor SQL Server Agent jobs and resolve job failures proactively
• Assist with database restore and backup processes in development and test environments
• Conduct basic performance tuning and support execution plan analysis
• Ensure application and database components meet performance and security standards
• Participate in Agile team ceremonies and cross-departmental discussions
• Help onboard junior developers and share technical knowledge

Application Developer

Technical Project Manager

• Lead day-to-day project planning, coordination, and delivery
• Maintain project documentation, schedules, and status reporting
• Manage change control, risk tracking, and issue resolution
• Communicate project updates clearly to sponsors and team members
• Facilitate working sessions, standups, and cross team coordination
• Ensure adherence to PMO templates, methodologies, and governance standards
• Maintain accurate and timely project reporting

IT Project Manager

Attorney

• Manage residential settlements for assigned office(s), including client acquisition and retention.
• Conduct real estate settlements and advise/provide support to assigned or centralized employees.
• Supervise Branch Office Staff with some indirect supervision for other positions.
• Achieve targeted financial results through effective business development efforts.
• Work in partnership with Corporate Office on all operational and underwriting functions.
• Represent the company at marketing functions including sales meetings and conventions.
• Manage client accounts actively and ensure compliance with regulations.

Full-stack Engineer

• Lead the design, implementation and delivery of software while working collaboratively as part of a cross-functional team
• Identify and deliver innovative features, systems, and products to better understand risk
• Mentor and grow junior engineers across the team
• Advocate for and identify creative implementations to optimize business impact
• Measure the effectiveness of new features, find and address performance issues, and drive continuous improvement
• Work collegially and effectively as part of a diverse engineering team

Manager

• Identify and quantify key drivers of customer churn across segments
• Build and maintain churn prediction models using behavioral, transactional, and engagement data
• Conduct cohort and churned vs. retained analysis to uncover retention patterns and risk signals
• Translate insights into clear, actionable recommendations for Customer Success, Product, and Sales teams
• Design and operationalize a scalable customer health scoring framework
• Define leading indicators of customer risk and expansion opportunity
• Partner with Customer Experience and Success and Operations teams to embed health scores into daily workflows
• Integrate and model data across core systems: Salesforce, Genesys, Pendo, Qualtrics and Power BI
• Build scalable data models to support self-service analytics and reporting
• Develop executive-level dashboards that track churn, retention, LTV, and customer health

Manager, Customer Analytics

Director

• Build and lead a comprehensive VoC strategy that goes beyond surveys
• Unify customer feedback across structured and unstructured data sources for actionable insights
• Design a world-class VoC program, getting hands-on with programming, data, text analytics, and cross-functional activation
• Establish VoC as a core business system influencing Operations, Product, Customer Success, and Sales
• Deploy and optimize text analytics/NLP tools to extract themes, sentiment, and root causes from unstructured data
• Enforce execution of closed-loop processes at scale, translating insights into action plans
• Elevate VoC insights to the executive level to inform strategic decisions

Director, Voice of the Customer – VOC

Payroll

• Leader responsible for market penetration through targeted Payroll campaigns
• Report to a regional Vice President (VP)
• Manage and achieve Division’s productive sales goals monthly
• Recruit and interview Payroll Territory Managers (PTM) and Senior Product Advisors (SPAs)
• Develop PTMs, build PTM business plans, manage SPA/PTM activity
• Maintain relationships with partners, business networking groups, and Outside Sales POS/Payments team
• Monitor and adhere to corporate sales policies
• Lead weekly team meetings and conduct monthly training sessions
• Provide status updates to VP and/or SVP
• Achieve minimum production requirements

Payroll Division Manager

Solutions Engineer

• Identify and implement opportunities for AI, automation, and workflow optimization across business functions
• Apply structured analysis to define scalable, AI-enabled solution requirements, ensuring traceability from business objectives through technical delivery while aligning to enterprise architecture, data models, and integration standards
• Leverage modern tools (AI-assisted development, low-code/no-code platforms, data tooling) to accelerate delivery
• Rapidly prototype and iterate on solutions
• Lead the creation and documentation of current and future state end-to-end process flows, business workflows, and requirements, translating complex business needs into clear, actionable artifacts (e.g., user stories, functional specs, solution designs) that enable efficient build and implementation
• Translate business needs into scalable technical solutions
• Serve as a bridge between business, data, and technology stakeholders
• Support enterprise initiatives including M&A integration and platform rationalization
• Contribute to intake and prioritization processes
• Promote data visibility and governance
• Design solutions aligned with public company expectations
• Partner across Transformation, IT, and business units

Solutions Architect

• Support the accurate, timely, and compliant processing of payroll operations while delivering a high-level of customer service to employees, agency partners, and internal stakeholders.
• Serve as a key resource for payroll-related questions, supporting payroll auditing and reporting activities.
• Partner with HR, Finance, and Payroll leadership to ensure operational excellence and positive employee experience.
• Contribute to payroll process improvements, system enhancements, and ongoing operational support in a fast-paced, high-volume environment.
• Process payroll transactions accurately and timely across multiple payroll frequencies and entities.
• Support payroll auditing, balancing, reconciliations, corrections, and reporting activities.
• Process employee payroll updates including deductions, tax elections, direct deposit changes, and earnings adjustments.
• Assist with payroll implementations and ongoing operational payroll support activities.
• Respond to payroll-related questions from employees, agency partners, and internal stakeholders through ServiceNow and other communication channels.
• Provide clear and professional guidance related to payroll calculations, taxes, deductions, and payroll processes.
• Maintain accurate payroll records and support audit and reporting requests.
• Support compliance with federal, state, and local payroll requirements and established payroll procedures.
• Assist with year-end payroll activities including reporting and W-2 support.
• Identify opportunities for process improvements and operational efficiencies.

Senior Payroll Associate

Account Manager

• Support clients by identifying and fulfilling their surety bond needs.
• Work directly with clients, Client Advisors, and Surety Company representatives to execute all types of surety bonds.
• Maintain and update client financial and bond files.
• Review contracts and bond forms, extracting relevant information.
• Ensure accuracy of bid and final bond requests.
• Prepare and issue bid and final bonds.
• Provide timely status updates to clients.
• Process final close‑outs and premium audits.
• Handle billing and accounts receivable follow‑ups.
• Act as liaison between clients, internal teams, and surety companies.
• Maintain strong relationships with surety partners.
• Prepare routine and follow‑up correspondence (paper and electronic).
• File, draft, and send correspondence and documentation.
• Prepare overnight packages, receipts, and mailings.
• Assist Client Advisors and other team members as needed.
• Provide general administrative support as assigned.

Senior Surety Account Manager

• Responsible for prospecting new clients
• Maintain existing/prospective client records in the CRM system; currently Atlas.
• Responsible for achieving minimum production requirements, including setting first-time appointments
• Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry
• Attend weekly team meetings and weekly one-on-one with leader

Payroll Client Advisor

• Manage telephonic case management for workers’ compensation claims, including assessment, care coordination, and ongoing case oversight
• Collaborate with injured workers, healthcare providers, employers, claims representatives, and legal partners to support treatment plans and recovery outcomes
• Evaluate treatment plans and provide guidance based on clinical knowledge and case management best practices
• Facilitate return to work planning and monitor progress toward recovery goals
• Maintain frequent telephonic and written communication with all involved parties throughout the life of the claim
• Advocate for appropriate and cost effective care while supporting positive health outcomes
• Maintain accurate, timely, and compliant documentation of all case activity
• Identify barriers to recovery and implement strategies to improve outcomes
• Ensure compliance with regulatory requirements, company standards, and HIPAA guidelines
• Manage assigned caseload independently, prioritizing work and adjusting plans as needed

Workers' Compensation Case Manager

Operations

• Reports to the Vice President of Operations, West & Client Retention
• Contributes to the overall health and success of the Division
• Executes on strategies to retain clients and revenue through client relationships
• Supports the prioritization and execution of the Division’s operations
• Develops account management talent and strengthens operational and technological capabilities
• Partners with leadership to execute on client retention strategies
• Helps execute cross-functional strategies for optimized placement of business
• Champions exceptional leadership focusing on employee and client-centricity
• Identifies opportunities for process optimization and technology enhancement
• Ensures employee benefits offerings are accessible and user-friendly
• Manages operational activities and resource allocation
• Monitors performance metrics and operational targets

Employee Benefits Operations Director

• Leader responsible for market penetration through targeted Payroll campaigns that deliver incremental revenue from new and/or existing clients.
• Manage and achieve their Division’s productive sales goal on a monthly basis.
• Manage and lead a team of Territory Managers and Payroll Client Advisors, responsible for the direct sell of Auris’s payroll solutions.
• Recruit and interview TM and PCA candidates.
• Deploy divisional communication and manage PCA/TM activity.
• Develop TMs and build TM business plans.
• Develop, manage, and enhance partnerships across internal teams and external organizations.
• Provide status updates to VP and/or SVP.
• Ensure successful completion of DMAP Training Phases 1, 2, and 3.