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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support the accurate, timely, and compliant processing of payroll operations while delivering a high-level of customer service to employees, agency partners, and internal stakeholders.
- Serve as a key resource for payroll-related questions, supporting payroll auditing and reporting activities.
- Partner with HR, Finance, and Payroll leadership to ensure operational excellence and positive employee experience.
- Contribute to payroll process improvements, system enhancements, and ongoing operational support in a fast-paced, high-volume environment.
- Process payroll transactions accurately and timely across multiple payroll frequencies and entities.
- Support payroll auditing, balancing, reconciliations, corrections, and reporting activities.
- Process employee payroll updates including deductions, tax elections, direct deposit changes, and earnings adjustments.
- Assist with payroll implementations and ongoing operational payroll support activities.
- Respond to payroll-related questions from employees, agency partners, and internal stakeholders through ServiceNow and other communication channels.
- Provide clear and professional guidance related to payroll calculations, taxes, deductions, and payroll processes.
- Maintain accurate payroll records and support audit and reporting requests.
- Support compliance with federal, state, and local payroll requirements and established payroll procedures.
- Assist with year-end payroll activities including reporting and W-2 support.
- Identify opportunities for process improvements and operational efficiencies.
Requirements
What you’ll need- 4+ years of experience processing payroll in multi-state and/or high-volume environment with employee populations of 2,000+
- Bachelor’s degree in Human Resources, Accounting, Business Administration, or related field, or equivalent combination of education and experience
- Excellent customer service skills with a proactive and solutions-oriented approach
- Strong written and verbal communication skills with ability to explain payroll information clearly and professionally
- Strong attention to detail with the ability to maintain accuracy in a high-volume environment
- Ability to manage multiple priorities and meet deadlines effectively
- Strong organizational, analytical, and problem-solving skills
- Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Teams
- Experience processing multi-state payrolls in a high-volume environment
- Experience with Workday, ADP SmartCompliance, or related payroll systems
- Familiarity with payroll auditing, reporting, and compliance activities
- Experience supporting payroll process improvement or system enhancement initiatives
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
- … and so much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll processingpayroll auditingpayroll reportingpayroll reconciliationspayroll correctionspayroll updatestax calculationsdeductions managementmulti-state payrollprocess improvement
Soft Skills
customer servicecommunicationattention to detailorganizational skillsanalytical skillsproblem-solvingproactive approachsolutions-orientedtime managementability to manage multiple priorities