Acquia

Account Manager

• Manage and lead a team of 5-7 Account Managers to successfully own and develop their accounts, and grow the overall book of business
• Report on team metrics (activity & pipeline) and provide forecasting to Leadership
• As a member of the Leadership team, contribute to the overall growth and success of the Company
• Collaborate cross-functionally with various teams including: Acquia’s Field Sales, Solutions Engineering, Customer Success, Product, Support and Professional Services to ensure a positive customer experience and customer growth
• Develop and implement internal processes to create seamless management of accounts and measurements of team performance while decreasing roadblocks
• Foster the creation and assignment of upselling and retention goals

Director, Account Management

Account Executive

• Be welcomed into a passionate and win together lose together culture
• Find exceptional executive and senior leadership support in making your customers and your career a success
• Bring wisdom from your extensive sales background to successfully develop and grow Acquia’s largest strategic clients.
• Develop and drive growth within your territory, via multi-line of business development strategy for a named set of Acquia’s key customers with a goal of growing Acquia’s digital experience platform subscription business.
• Establish and nurture executive level relationships that foster true customer partnerships and loyalty as well as open doors for new opportunities.
• Set the tone for a cross-functional team of Acquia colleagues and partners to deliver digital experience solutions that drive full subscription renewal attainment and incremental subscription and services revenue.

Global Account Director

• Drive customer retention and identify upsell opportunities
• Responsible for account plan strategies that result in performance and/or improved customer experience
• Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
• Build relationships with strategic leadership level customer contacts
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
• Coordinate with business users and procurement to ensure timely renewals
• Identify Process inefficiencies and provides recommended solutions

Regional Account Manager

Frontend Engineer

• Work in a highly collaborative environment with front and back-end engineers, product managers, product owners, and product designers.
• Mentor other frontend engineers on the team.
• Collaborate with your team members to review their work and have your work reviewed in turn.
• Design and develop unit and system tests that give the team confidence to deploy to production multiple times per day.
• Produce comprehensive software documentation for public and internal use.
• Participate in the entire software development lifecycle, including planning, development, automated test construction, deployment, and operations.
• Work in a team environment where your team owns and operates the services you build.
• Carry cross-team initiatives from end to end: code reviews, design reviews, operational robustness, security hygiene, etc.

Staff Software Engineer – UI, React.js

Full-stack Engineer

• Collaborate Globally: Work with US and India-based engineers, designers, and product managers. This role requires availability to support collaboration during US CST and PST time zones.
• Build Quality: Write clean, maintainable, and testable code.
• Enable Continuous Delivery: Design and develop unit and automated tests that give the team the confidence to deploy to production multiple times per day.
• Be a Mentor & Mentee: Collaborate in Team code reviews to maintain high engineering standards.
• Operational Excellence: Support and maintain services to ensure uptime via an on-call schedule.
• Drive Outcomes: Understand the "why" behind the "what" to solve real customer problems.

Senior Software Engineer

Solutions Engineer

• Develop a deep knowledge of Acquia’s products, solutions, and value propositions.
• Gather customer business needs to tailor the right solution with Acquia products to help the customer succeed.
• Create solution proposals, presentations, and other customer communications.
• Research, scope, and estimate Drupal solutions for enterprise-grade applications.
• Combat competitive threats in accounts and educate potential customers on Acquia’s key values and benefits.
• Facilitate a smooth transition from sales to delivery by orienting the appropriate teams to the solution design.
• Lead or participate in customer-facing meetings and maintain excellent relationships with partners and prospects.
• Engage with the product team to drive customer requests and influence the product roadmap.

Associate Solutions Engineer

DevOps Engineer

• Assist in setting up and maintaining AWS services such as EC2, S3, RDS, and VPC.
• Perform basic monitoring of cloud resources using tools like AWS CloudWatch.
• Support cloud backup and disaster recovery processes.
• Participate in initial incident response for issues in the AWS environment.
• Help document cloud setups and configurations.
• Assist in the installation, configuration, and maintenance of Linux servers.
• Help manage user accounts and access rights on Linux systems.
• Support backup operations and participate in recovery drills.
• Assist in deploying and managing web applications on Linux servers.
• Work with development teams to understand application requirements and assist in deployment strategies.