Key Account Manager

Acquia

Key Account Manager driving renewals, upsells, and customer success for Acquia’s Drupal-based digital experience platform. Managing higher education and state/local government accounts through strategic relationships, onboarding, and cross-functional collaboration.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on exceeding renewal and upsell goals. Proven ability to build strategic relationships and collaborate effectively across teams while managing multiple systems and priorities.

Highest-signal resume keywords

Account ManagementRenewal Quota AchievementUpsell/Cross-Sell ExperienceCustomer Relationship ManagementAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales StrategyRenewal ForecastingContract ProcurementDetail-OrientedOrganizational Skills

Soft Skills

LeadershipTeamworkCommunicationCollaborationSelf-Starter

Tools & Technologies

MS OfficeG SuiteSFDCGainsightJira

Industry Keywords

Technology SalesCustomer SuccessEducational InstitutionsGovernment ContractsFast-Paced Environment

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Exceed quarterly renewal and upsell goals
Maintain customer relationships and ownership of customers’ success with Acquia platform services
Guide customers through onboarding of products and services
Maintain control of account direction and strategy
Build relationships with strategic leadership-level customer contacts
Identify new opportunities and drive them to close
Coordinate with business users and procurement to ensure timely renewals
Update and maintain the Sales database
Proactively drive accounts with minimal oversight
Collaborate with internal teams
Generate trusted customer relationships
Manage multiple systems and administration simultaneously

Requirements

What you’ll need

3–5 years working in a sales/account management role for a technology company
Education and government experience is a plus
Strong leadership, teamwork, communication, and cross-group collaboration skills
Proven track record sustaining and growing complex relationships, closing renewals, and assisting with upsell/cross-sell opportunities
Prior experience procuring contracts with educational institutions and/or government preferred
Experience owning and exceeding a renewals quota
Experience owning and exceeding ACV upsell/cross-sell quota
Renewal forecasting and analytical skills
Detail-oriented and organized
Ability to perform in a fast-paced environment
Self-starter able to set and manage priorities
MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
Experience with SFDC, Gainsight, Jira, and other tools
Strong verbal and written communication skills
Openness to learning new technologies and collaborating with AI tools

Benefits

Comp & perks

Competitive healthcare coverage
Wellness programs
Take it when you need it time off
Parental leave
Recognition programs
Variable compensation eligibility