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Customer Account Manager
AcquiaCustomer Account Manager responsible for upsell and customer relationship management at Acquia. Driving revenue across a high-volume portfolio of existing customer accounts with a focus on customer success.
Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving account retention while identifying expansion opportunities. Proficient in collaborating with internal teams to ensure a positive customer experience and resolve issues effectively.
Highest-signal resume keywords
Customer Relationship ManagementAccount RetentionExpansion OpportunitiesCross-Group CollaborationSalesforce.com
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer-Facing ExperienceAttention to DetailProblem ResolutionComplex Solution Presentation
Soft Skills
TeamworkEffective Under Pressure
Tools & Technologies
MS OfficeSalesforce.comCRM Tools
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Proactively prospect for and close new opportunities within your book of business
- Own the entire customer relationship end to end, liaising with internal Customer Success and Support teams
- Coordinate with internal teams to resolve customer issues
- Ensure a positive overall customer experience while identifying and closing expansion opportunities
Requirements
What you’ll need- 1-2 years of experience in a customer-facing role
- Ability to drive account retention and identify expansion opportunities with minimal oversight.
- Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements.
- Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools.
- Exceptional attention to detail and the ability to perform effectively under pressure.
Benefits
Comp & perks- competitive healthcare coverage
- wellness programs
- take it when you need it time off
- parental leave
- recognition programs