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Partner Operations – AI Automation Manager
AcquiaPartner Operations & AI Automation Manager driving operational excellence and partner program management at Acquia. Focused on process improvement and AI automation in partner operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement and partner management, with a strong focus on implementing AI and automation frameworks to enhance operational efficiency. Proficient in utilizing Salesforce and Jira for project management and data analysis to drive partner satisfaction and engagement.
Highest-signal resume keywords
Process ImprovementAI Agent DevelopmentSalesforce ProficiencyJira Project ManagementAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Systems ManagementSales OperationsPartner ManagementAI Workflow DeploymentData Analysis
Soft Skills
Excellent CommunicationCollaborative Culture Building
Tools & Technologies
SalesforceJiraGoogle SuitePartner PortalCrossbeam
Industry Keywords
Cost TraceabilityCOGS ReductionProcess MappingPartner Journey OptimizationDrupal
Tech Stack
Tools & technologiesDrupal
About the role
Key responsibilities & impact- Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end
- Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets
- Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data
- Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement
- Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes
- Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal
- Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms
- Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements
- Foster a collaborative, knowledge-sharing culture across the team
Requirements
What you’ll need- 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management
- Hands-on experience building and deploying AI agents or automated workflows
- Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation
- Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination
- Familiarity with Drupal or Drupal PaaS is a strong plus
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong working knowledge of Google Suite
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working hours