Aché Laboratórios

• Incident Resolution and Support
• Monitor, identify and resolve issues reported by users in the SAP QM, PP, DMS modules and legacy systems;
• Ensure incidents are resolved within agreed timelines (SLA);
• Log and document all issues and solutions.
• Problem Analysis and Diagnosis
• Perform detailed analysis of system errors and failures;
• Identify root causes to prevent recurrence;
• Test and validate solutions before deploying to production.
• Preventive Maintenance and Support
• Conduct periodic reviews to identify potential failures, apply updates/notes, support packages, cloud environment checks, log table reduction, etc.;
• Monitor processes and systems to ensure high availability and performance.
• Documentation and Training
• Create and maintain up-to-date documentation of implemented processes and solutions;
• Deliver training to end users and internal teams on SAP functionalities.
• Improvements and Project Support
• Propose system improvements to optimize business processes;
• Collaborate with AMS, improvement teams and project teams.
• Integration and Technical Support
• Ensure SAP integration with other systems.
• User and Technical Team Relations
• Act as intermediary between business users and the technical team;
• Manage expectations and communicate status of issues or system changes.

Senior Systems Analyst, SAP PP/QM

Administration

• Provide support to employees and managers via email, phone, Microsoft Teams and helpdesk tickets;
• Handle requests related to Personnel Administration, Benefits, Hiring and Termination;
• Monitor SLAs and service performance indicators;
• Assist with employee record changes and system updates;
• Resolve discrepancies and provide support to internal client areas;
• Ensure compliance with internal policies and labor regulations;
• Support processes related to eSocial, payroll and operational controls;

Mid-level HR Administration Analyst – Employee Service Focus

Analyst

• Support the IT/OT specialist in planning and executing industrial projects
• Gather and detail technical and functional requirements
• Support the IT/OT specialist in designing the integration architecture
• Participate in defining scope, schedule, and risks
• Support the IT/OT specialist in technical coordination with vendors and integrators
• Support the specialist in planning, executing and documenting FAT and SAT tests
• Ensure traceability of requirements, tests and deliverables
• Support commissioning, validation (VSC), and go-live
• Prepare, validate and maintain technical and project documentation

Senior Systems Analyst – IT/OT

Financial Planning and Analysis

• Gestão da carteira de clientes desde a análise de crédito/risco até a cobrança em caso de inadimplência;
• Análise de demonstrações financeiras;
• Suporte para as atividades de auditoria interna e externa;
• Elaboração e acompanhamento de KPI´s e relatórios gerenciais.

Analista Financeiro, Pleno

Marketing

• Monitor projects and new product initiatives, interfacing with key company areas: marketing, sales, regulatory, quality, projects (PMO), R&D, legal/patents, pricing, manufacturing, packaging, procurement, clinical research, medical affairs and market intelligence.
• Analyze the economic and technical feasibility of new product projects that involve strategic areas. Manage launch projects with short-, medium- and long-term timelines.
• Conduct sales analysis, physician prescription analysis and market monitoring.
• Support pre-launch activities for the internal development pipeline (similar products and incremental innovation), as well as partnerships, licensing, strategic alliances and evaluation of new business opportunities and partnerships.

Senior Marketing Analyst – Pipeline Development

Customer Support

• Manage the end-to-end order portfolio (Order-to-Cash, O2C), ensuring accuracy, SLA adherence and quality in execution: order entry, validation, release, billing follow-up, scheduling and delivery.
• Work on prevention and resolution of stockouts, order cuts and non-billing: perform root cause analysis (inventory, credit, master data, pricing, commercial discrepancies, logistics restrictions, scheduling/receiving) and define action plans with responsible departments.
• Actively manage backlog and deliveries, monitoring critical orders, rescheduling, delivery windows and prioritizations with distribution centers/transportation.
• Communicate with customers (email/phone/meetings) about order status, delivery forecasts, incidents, returns and resolutions, using clear, objective language aligned with the commercial strategy.
• Act as the focal point during operational crises, ensuring visibility, contingency planning, internal alignment and customer communication with a defined cadence.
• Support/lead continuous improvement initiatives, reviewing processes, standardizing routines, mapping workflows and proposing automations (Power Automate, ERP/CRM integrations, templates, communication cadences).
• Ensure governance and documentation of interactions (order history, evidence, meeting minutes, follow-ups, customer agreements), supporting traceability.

Senior Customer Service Analyst

• Ensure execution of monthly accounting closings within deadlines, ensuring accuracy of information and compliance with applicable accounting standards.
• Collaborate with partner areas, support audits, and standardize/improve accounting processes, contributing to risk reduction and operational efficiency gains.
• Prepare, review, and analyze financial statements in accordance with current accounting standards;
• Participate in accounting consolidation processes and reporting of results to controllership and related areas;
• Support internal and external audits by preparing documentation and providing technical assistance;
• Perform monthly accounting close activities, ensuring deadlines are met and accuracy of information;
• Prepare and review manual journal entries;
• Prepare and review account reconciliations;
• Prepare technical analyses for complex accounting topics;
• Actively participate in strategic projects;
• Serve as a technical reference, supporting the guidance and development of mid-level and junior analysts.