Access

Sales

• Act as the local market lead, building and nurturing relationships with hotels, venues, and vendors.
• Generate and qualify new business opportunities through both inbound referrals and proactive outreach.
• Conduct site inspections, sales presentations, and capability briefings for hotel and client partners.
• Collaborate with creative and event production teams to develop strategic, on-brand proposals.
• Own and manage KPIs including sales conversion, market share growth, and referral performance.
• Serve as a trusted partner to national sales and local event delivery teams to ensure exceptional client experiences.
• Advocate for the Access brand and actively grow our presence.

Sales Manager

Procurement

• Own the new vendor vetting workflow process from beginning to end, including accurate Salesforce data entry
• Ensure all vendor documentation is current, complete, and compliant with company standards
• Update and maintain vendor files in Salesforce to ensure ongoing compliance and data integrity
• Support cross-functional teams with vendor vetting and procurement processes, including vendor communication and document collection
• Work closely with territories to gather required documentation and pertinent information for new vendors
• Serve as a primary point of contact for territories and vendors regarding vetting and compliance processes
• Assist the Procurement Team with vendor contracting activities
• Contribute to the efficiency and effectiveness of procurement workflows and onboarding processes

Procurement Associate

Events

• Provide operational solutions to our clients, always looking for improvements and efficiencies.
• Manage all vendors required for a program.
• Own the Statement of Work, any additional deposit requests, and final invoicing.
• Manage assigned Event Staff during the event and proactively prepare staff prior to an event to ensure consistent communication and operational excellence.
• Upsell services that would improve the client experience.
• Own the budget with a goal of obtaining gross profit goals.
• Connect with hotel conference service managers and onsite staff to ensure a seamless partnership for the client between DMC and Hotel
• Salesforce database management regarding ASO’s and Vendor information, in addition to working with procurement to confirm vendors are vetted and approved.
• Ensure that KPI’s and Key Results are measured and met

Events Manager

Director

• Co-develop and execute the annual business plan aligned to revenue, gross profit, and net income targets
• Own full P&L accountability, including forecasting, budgeting, and resource allocation
• Lead regular business reviews, identifying risks and opportunities and driving performance improvements
• Lead, coach, and develop a team of Directors across Sales, Events, and Creative
• Set clear expectations and hold leaders accountable to KPIs, performance standards, and behaviors
• Build a strong, values-driven culture focused on collaboration, ownership, and results
• Serve as the face of Access in the market—building and maintaining high-value client relationships
• Strengthen partnerships with hotels, venues, and key suppliers
• Identify and drive new business opportunities and market expansion strategies
• Maintain an active industry presence through networking, events, and thought leadership
• Partner with Executive Leadership to translate company strategy into market-level execution
• Collaborate with peers across territories to share best practices and drive consistency
• Ensure alignment across Sales, Events, and Creative to deliver seamless client experiences
• Oversee client and vendor contract strategy, negotiation, and compliance
• Ensure agreements align with company risk standards and profitability goals
• Standardize processes across markets, including contract management and vendor onboarding
• Support national partnerships and Master Service Agreements (MSAs)
• Implement scalable systems, SOPs, and reporting frameworks
• Drive consistency in forecasting, pipeline visibility, and operational execution
• Lead adoption of tools, technology, and best practices across the territory

Managing Director

• Mentor Associates, Senior Associates, and Events Managers through coaching, shadowing, and feedback.
• Support onboarding and training initiatives in partnership with leadership, contributing to the development of new team members.
• Model leadership and collaboration, fostering a culture of accountability, growth, and continuous improvement.
• Serve as an escalation point for critical decisions and provide guidance that promotes confidence and consistency across the team.
• Serve as the lead owner for assigned programs, managing all aspects of the Scope of Work (SOW), deposits, budgets, invoicing, and reconciliation.
• Oversee large-scale or complex programs, ensuring that planning, communication, and on-site execution meet client and company standards.
• Proactively manage Event Staff, providing direction, preparation, and feedback to ensure consistent performance.
• Lead problem-solving efforts and operational decision-making across teams, identifying challenges early and proposing viable, efficient solutions.
• Coach junior team members on proactive thinking, project ownership, and solution-oriented client support.
• Conduct comprehensive post-event reviews, tracking performance outcomes, and collaborating with leadership to drive continuous improvement.
• Manage all vendor partnerships and sourcing for assigned programs, ensuring high service standards and operational excellence.
• Cultivate strong, trust-based relationships with key suppliers and preferred partners for high-end, complex programs.
• Ensure all vendors meet compliance, insurance (COI), and procurement standards.
• Lead by example in sustainable event planning, evaluating vendor practices and mentoring others on environmentally responsible sourcing.
• Partner with leadership to pilot and implement new sustainability initiatives across the organization.
• Serve as the primary client contact for assigned programs, managing expectations, communications, and on-site execution with professionalism and poise.
• Lead client site visits, demonstrating operational expertise, creative alignment, and real-time problem-solving.
• Anticipate client needs and offer consultative guidance to ensure seamless event experiences.
• Coach team members on presentation standards, client engagement, and brand-aligned communication.
• Build long-term, trusted partnerships that strengthen client retention and expand business opportunities.
• Conduct regular check-ins and one-on-ones with Associates, Managers, and stakeholders to align on strategy, workload, and deliverables.
• Collaborate effectively with Sales, Creative, and Operations teams to ensure a unified approach and seamless program execution.
• Serve as a mentor and resource within the Events department, offering insights, guidance, and training.
• Promote open communication, transparent decision-making, and collaboration across departments to foster a culture of shared success.
• Maintain accurate and detailed program documentation within Salesforce and related platforms.
• Review and update margin, costing, and forecasting data with precision.
• Drive process improvements and identify operational efficiencies that enhance client satisfaction and team productivity.
• Serve as an early adopter of new technologies, supporting team training and implementation to enhance accuracy and workflow efficiency.
• Oversee program budgets, ensuring adherence to financial goals and gross profit margins.
• Manage costing tools and templates with fluency and accuracy.
• Identify and execute upsell opportunities to drive revenue growth and enhance client experiences.
• Ensure all financial documentation is complete, accurate, and aligned with company standards.
• Balance multiple complex programs simultaneously while maintaining composure and precision under pressure.
• Demonstrate strong time management, prioritizing effectively to meet shifting deadlines and evolving client needs.
• Model proactive communication with clients, vendors, and teams to anticipate and mitigate challenges.
• Lead onsite adjustments and pivots with confidence and creativity, ensuring flawless event delivery.
• Anticipate systemic risks and mentor Event Managers on contingency planning and event-day decision-making.

Senior Events Manager

• Take ownership of the Nashville market while supporting strategic expansion into the Austin market, identifying opportunities to grow Access’s footprint.
• Strengthen and grow hotel partnerships while actively developing new relationships to increase market share.
• Act as the local market lead, building and nurturing relationships with hotels, venues, and vendors.
• Generate and qualify new business opportunities through both inbound referrals and proactive outreach.
• Conduct site inspections, sales presentations, and capability briefings for hotel and client partners.
• Collaborate with creative and event production teams to develop strategic, on-brand proposals.
• Own and manage KPIs including sales conversion, market share growth, and referral performance.
• Drive market growth by increasing share of wallet across key hotel and partner relationships.
• Serve as a trusted partner to national sales and local event delivery teams to ensure exceptional client experiences.
• Advocate for the Access brand and actively grow our presence in the market.

• Support client relationships through preparation and distribution of monthly and quarterly commission reports, program updates, and final invoicing documentation.
• Coordinate commission invoice requests and partner with Accounting to ensure accuracy and timely payment.
• Gather and organize client background information, preferences, and meeting history to support tailored client solutions.
• Maintain accurate Salesforce account records including commissions, contracts, SOWs, and client preference data for organization-wide visibility.
• Support direct client communications on behalf of National Sellers, including introductions to Territory Teams during travel or PTO coverage.
• Ensure timely and accurate completion of client RFI requests.
• Assist with client transitions between National and Territory Sales Teams to ensure continuity and clarity.
• Run reporting to assist National Sellers with prospecting, pipeline management, and opportunity follow-up.
• Enter and route inbound leads to appropriate Territory Teams, facilitating introductions when needed.
• Provide logistical support for sales activities including site visits, client meetings, agendas, travel arrangements, registration, transportation, and client gifting.
• Support planning and execution of client FAM experiences, including ideation, supplier outreach, partner vetting, invoice processing, and internal coordination.
• Assist with preparation for industry events, including meeting coordination, gifting, reservations, and pre-event logistics.
• Support development of client presentations, proposals, and Tier 1 quarterly and annual business review materials.
• Represent the company professionally while supporting National Sellers at events and client engagements.
• Partner with sales leaders to develop branded materials and visual assets using Canva and other presentation tools.
• Provide day-to-day operational support that enables National Sellers to achieve revenue, GP, and client satisfaction goals.
• Assist National Sellers with tailored outreach campaigns, discovery meeting scheduling, and tracking of prospect engagement activity.
• Support Salesforce pipeline hygiene through regular audits, data validation, and activity tracking.
• Assist with CRM audits and data cleanup to ensure pipeline accuracy.
• Monitor pipeline progression and help ensure opportunities advance efficiently through sales stages.
• Monitor assigned task lists to ensure timely follow-up on active leads and opportunities.
• Support overall pipeline hygiene through consistent data entry and reporting practices.
• Maintain highly accurate Salesforce records across assigned team members, ensuring opportunity stages, pipeline status, and activities reflect real-time updates.
• Review pipeline and performance reports regularly and prepare summaries for leadership and team discussions.
• Support Tier 1 Account Annual Business Reviews and quarterly reporting processes.
• Assist in account-level forecasting preparation and collaborate with managers to validate projections.
• Support team-wide forecasting efforts by ensuring data integrity and reporting consistency.
• Serve as a key internal resource for Territory and CSG Teams regarding National Account questions and coordination.
• Support National Sellers by coordinating contracting processes with Legal and Procurement teams.
• Build working knowledge of client preferences, engagement history, and service expectations.
• Support internal communication of client updates, preferences and service expectations to Territory Teams.
• Share critical client information that impacts pricing, service delivery, and relationship management.

National Sales Associate

• Lead generation and relationship development with key target hotels.
• Conduct presentations and lead site inspections for hotel partnerships and other business opportunities.
• Ensure that KPI’s and Key Results are measured and met.
• Work directly with the creative and events department to ensure excellence at every level of the client experience.
• Work in-line with the operational procedures of the organization toward its revenue and gross profit goals.
• Diligently support the organization by referring clients to the Access brand.

Art Director

• Ensure a strategic and thoughtful approach to the visual representation of ideas and brand throughout the proposal and sales process, with a direct focus on increasing win ratios for key accounts and opportunities
• Champion Access values, with special emphasis on Imagine First, Embody Excellence, and Always Collaborate
• Stay current on industry and event trends to cultivate new ideas and elevate proposal strategy
• Lead and manage large, complex proposals while supporting team members through coaching, peer review, and feedback
• Collaborate with and inspire Creative Associates to create winning proposals that align with client goals and meeting objectives while managing deadlines effectively
• Execute content strategy for large-scale projects and bid situations and serve as a consultative partner to Sales and Operations teams
• Support the Director and Associate Director of Creative Services on Creative team initiatives
• Build and maintain strong supplier knowledge and relationships for products and services

Creative Manager

Human Resources

• Serve as the primary partner to Directors for employee relations matters, including performance concerns, conflict resolution, investigations, and terminations
• Provide clear, practical guidance to Directors on handling sensitive employee situations with consistency, fairness, and compliance
• Lead and document investigations as needed, ensuring timely, thoughtful, and legally sound outcomes
• Identify patterns or trends in employee relations and proactively recommend solutions
• Partner with leaders to strengthen performance management practices, including goal setting and clear expectations
• Coach Directors on addressing underperformance, delivering clear feedback, and making effective people decisions
• Support performance calibration processes to ensure consistency and fairness across teams
• Help evolve performance frameworks, tools, and processes to support a high-performance culture
• Act as a trusted advisor to leaders, helping them navigate team dynamics and difficult leadership decisions
• Coach Directors on effective communication, empathetic straight talk, and employee development
• Monitor team health, engagement, retention trends, and employee feedback (including surveys and pulse checks); proactively identify risks, patterns, and opportunities
• Analyze survey results and feedback to drive targeted improvements, enhance employee experience and support our ongoing Great Place to Work certification
• Be an advocate for team members, ensuring that their voices are heard and concerns are addressed quickly and effectively
• Support change management efforts, ensuring teams are aligned, informed, and effectively supported through change
• Facilitate team interventions, feedback sessions, or alignment workshops as needed
• Partner with the Talent & Culture Team to ensure alignment across hiring, onboarding, performance, and development
• Support the rollout and adoption of Talent & Culture programs (e.g., performance cycles, engagement initiatives, leadership tools)
• Ensure consistent application of policies, practices, and expectations across teams
• Ensure employee relations practices align with company policies and employment laws
• Partner with the Talent Operations Generalist on complex or high-risk situations
• Maintain thorough documentation and ensure consistency in decision-making

Sales Manager

Procurement Associate

Sales Manager

Events Manager

Events Manager

Managing Director

Senior Events Manager

Sales Manager

National Sales Associate

Sales Manager

Creative Manager

HR Business Partner