Abby Care

Manager

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Home Health Aides (HHAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.
• Participate in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage during weekdays.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.
• Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

RN Case Manager

Content Marketing Manager

• Architect the Content & Community Roadmap: Design and execute a multi-channel strategy across social, blog, email, and creator platforms.
• Drive Strategic Alignment: Translate complex business priorities and state-specific programs into cohesive weekly and monthly content themes.
• Define our Voice: Establish a distinct point of view for Abby Care, ensuring every piece of content supports acquisition, education, and long-term trust.
• Translate Insights into Impact: Synthesize data from families, intake teams, and market launches to create content that resonates deeply with our core audience.
• Build the "Content Engine": Develop our first-ever operating model, including editorial calendars, briefing workflows, and measurement frameworks.
• Optimize Production: Strategically manage the mix of in-house, freelancer, and agency resources to balance quality, speed, and cost.
• Scale with Integrity: Build lightweight systems that allow for rapid experimentation without compromising on empathy or regulatory compliance.
• Stakeholder Management: Act as the central intake lead for content requests across Growth, State Ops, and Leadership, ensuring high-impact prioritization.
• Execute High-Bar Storytelling: Write and produce versatile content, from high-energy short-form video scripts to empathetic educational explainers.
• Simplify the Complex: Humanize intricate topics like Medicaid eligibility and caregiver benefits through emotionally resonant storytelling.
• Uphold Brand Quality: Maintain a rigorous standard for craft—prioritizing strong hooks, clear messaging, and authentic audience empathy over generic copy.
• Drive Measurable Results: Use data to track the journey from reach and engagement to qualified leads and downstream conversions.
• Bridge Organic & Paid: Partner with Paid Media and Lifecycle teams to turn organic "winners" into high-performing ads and nurture campaigns.
• Foster Community-Led Growth: Build authentic relationships with family advocates and nonprofits, testing community-centric motions like webinars and Q&As.

Growth Marketing Manager, Content & Community

Founding Content Marketing Lead

Data Scientist

• Act as the primary architect for our People technology. You will define how our various people tech systems (e.g., for ATS, HRIS, Payroll, Benefits) connect, ensuring our tech stack scales ahead of our headcount.
• As the internal owner for our Workday implementation, you will serve as the primary architect and project lead for our transition to the platform. You will translate complex business requirements into scalable Workday configurations, ensuring that our data architecture supports long-term growth and high-integrity reporting.
• Lead the end-to-end lifecycle of system evaluations and systems implementations as needed. You will gather requirements, manage project timelines, and lead technical configurations to ensure any new tools / systems integrate seamlessly into our workflows.
• Own the connections and integrations between our systems. You will be responsible for building and monitoring integrations that eliminate manual data entry, ensuring that information flows accurately and reliably between our various systems.
• Define the roadmap for how we collect, store, and use people data. You will determine which metrics matter (e.g., turnover, caregiver capacity, hiring) and ensure our data is structured, audit-ready, and compliant.
• Serve as the strategic lead for people analytics, collaborating with our Business Analytics Associate to develop data modeling, dashboards, and visualizations that will support our business. As part of this, you will design executive-ready dashboards and narratives that help leadership understand workforce trends and make informed decisions about our growth and our people.
• You will identify manual bottlenecks in our operational processes (including processes like onboarding and offboarding) and design automated, scalable solutions to fix them.
• Partner closely with key stakeholders to figure out what they actually need from our systems to be successful. You’ll take those high-level requirements and turn them into a cohesive, scalable technical reality, ensuring our solutions are not just quick fixes, but compliant, integrated systems that support our people as we grow.
• Ensure our team actually knows how to use the systems you support and the tools you build. You will create clear, "down-to-earth" documentation and lead training sessions that drive high adoption and reduce user error.
• Manage our relationships with third-party systems vendors and consultants. You’ll hold them accountable for performance, manage renewals, and ensure we are getting the most out of our technology investments.

People Systems Data Manager

• Lead, mentor, and hire a high-performing team focused on delivering an unparalleled family care experience. Cultivate a strong, values-driven culture centered on empathy, accountability, and continuous growth.
• Own the end-to-end design, implementation, and optimization of care support workflows. Set and track key performance indicators (KPIs) including response times, satisfaction scores, and family retention metrics.
• Partner closely with Clinical, Technology, and Product teams to streamline processes and ensure family needs are met efficiently and with care. Work with educators to ensure the training process is seamless and supportive.
• Strong operational foundation in process development, program management, and efficiency optimization, leveraging data and qualitative insights to drive innovation, improve family outcomes, and continuously evolve systems for scalability and stronger training outcomes.

Care Experience Manager

Operations

• Own and improve core operational workflows: Take ownership of key processes across payments, compliance, and service delivery (e.g., EVV, RCM). Identify gaps, resolve issues, and drive improvements in accuracy and product functionality.
• Identify and build use cases for AI: Help stand up Abby Care’s AI Ops function by identifying high-impact AI use cases, building and testing agents, and rolling out AI-driven workflows across the organization.
• Build visibility through data: Partner with Analytics teams to develop dashboards and reporting to track key metrics across operations and revenue, and identify opportunities to automate workflows through tooling and AI-driven solutions.
• Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
• Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
• Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
• Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

Central Strategy and Operations Associate

Controller

• Own the end-to-end monthly, quarterly, and annual GAAP close for multiple entities, ensuring accuracy and consolidation of intercompany activity.
• Optimize cash visibility and forecasting; partner on AR/collections strategy to manage long DSO cycles and utilize credit facilities effectively.
• Lead the implementation and scaling of accounting systems (billing, expenses, ERP) to automate workflows and strengthen internal controls.
• Serve as the subject matter expert on revenue recognition, cost allocation, and business combinations, including drafting formal audit memos.
• Drive audit readiness and change management; manage relationships with external auditors, tax advisors, and regulatory bodies (including healthcare-specific compliance).
• Build and mentor a high-performing accounting team, fostering a culture of accountability and continuous improvement.
• Collaborate with Finance and Executive leadership on M&A diligence, board reporting, budget variance analysis, and margin optimization.

Director of Accounting – Controller

Bilingual

• Portray a pediatric or adult patient in guided hands-on training scenarios
• Support students practicing core HHA skills: bed baths, showers, hair washing, teeth brushing, nail care, skin care, and ambulation/gait belt transfers
• Assist with skills lab support: inventory, education folders, copying, and filing
• Provide objective observations and feedback to the RN Clinical Instructor

Bilingual Simulated Patient, Lab Assistant

Full-stack Engineer

• Define and drive technical direction: set the long-term architecture and roadmap across platform, data, and AI systems, ensuring scalability, reliability, and extensibility
• Own high-impact initiatives end-to-end: identify and lead critical technical bets that can materially change the company’s trajectory
• Build foundational systems that power the business: design and evolve core platforms such as:
• - System of Record for lifecycle and workflow management
• - Knowledge and data layers that enable automation and intelligence
• - Scalable infrastructure for AI-driven workflows
• Drive frontier innovation: stay close to emerging technologies (e.g., AI agents, automation systems, modern data architectures) and apply them pragmatically to create leverage
• Elevate engineering standards: set a high bar for system design, reliability, and execution; influence architecture decisions across teams
• Mentor and grow the team: coach engineers and tech leads, review designs, and raise the overall technical bar of the organization
• Partner cross-functionally: work closely with Product, Analytics, and Ops to ensure systems reflect real-world workflows and business needs
• Stay hands-on where it matters: dive deep into architecture and critical systems to unblock and accelerate progress

Principal Engineer

Home Health RN Case Manager

Salesforce Developer

• Salesforce Development: Act as the technical lead for writing, testing, and deploying custom code, including Apex (Triggers, Classes, Batch), Lightning Web Components (LWC), and advanced SOQL/SOSL.
• Integration Architecture: Utilize iPaaS tools like Workato and Zapier to architect robust automation layers that consolidate data entry and reduce SaaS seat usage across the tech stack.
• AI Roadmap Execution: Build a unified system where Salesforce serves as the single source of truth for AI-driven workflows, automating complex end-to-end onboarding and document collection processes.
• Strategic System Scaling: Oversee architectural compliance for major state launches to prevent future technical debt and ensure new builds sit on a scalable foundation.
• Vendor & Platform Optimization: Audit usage across Salesforce, Dialpad, and PandaDocs to optimize licensing costs and replace manual tasks with scheduled flows and integrations.

Human Resources

• Serve as a trusted advisor to key leaders and executives, providing coaching on organizational design, workforce planning, and complex employee relations.
• Design and lead our initial talent development strategy. This includes creating manager training, performance management cycles, and career growth frameworks that align with Abby Care’s values.
• Partner with leadership to pulse-check organizational health and implement initiatives that maintain our mission-driven culture during hypergrowth.
• Help leaders structure their teams for scale, identifying talent gaps and ensuring we have the right people in the right roles to meet our ambitious goals.
• Act as a lead for major organizational changes, ensuring clear communication and empathy are at the forefront of every transition.
• Partner with Business Analytics to use data-driven insights to influence people's decisions and improve retention and performance.
• Build the foundation for the PBP function at Abby Care.

HR Business Partner

Technical Recruiter

• Hire across engineering (backend, full-stack, infrastructure, AI/ML), product, data science/analytics, design, and technical operations.
• Build a predictable, multi-channel sourcing engine tailored to technical talent.
• Design interview loops, technical assessments, scorecards, and a consistent, high-signal evaluation process.
• Own full-cycle technical recruiting, ensuring speed, quality, and strong candidate experience.
• Collaborate closely with engineering and product leadership to define role priorities, headcount needs, and hiring plans.
• Drive weekly technical pipeline reviews and shape prioritization decisions.
• Serve as a strategic advisor to technical leaders and hiring managers.
• Craft compelling outbound messaging that highlights Abby Care’s engineering challenges, mission, and scale.
• Develop content that resonates with senior technical talent and differentiates Abby Care in a competitive market.
• Support community engagement, tech events, and targeted outreach campaigns.
• Navigate technical comp, equity, and market dynamics with deep credibility.
• Build strong candidate relationships and deliver a fast, transparent process.
• Shape offer strategy in partnership with HR and technical leadership.

Founding Technical Recruiter

• Own the market strategy and P&L. Identify growth opportunities and partnerships, assess the competitive landscape, and evolve positioning in close partnership with company leadership.
• Drive operational excellence. Lead day-to-day market operations across growth, in-take, prior authorization, training, support, family experience and clinical delivery, using KPIs to hold teams accountable and continuously improve performance.
• Build and lead high-performing teams. Hire, develop, and manage values-driven operators, builders, and growth leaders as the market scales.
• Serve as the market lead and brand ambassador. Build strong relationships with users, partners, and stakeholders to establish a trusted presence in New Jersey.
• Scale with speed and flexibility. Navigate rapid growth and regulatory complexity while maintaining an exceptional patient experience.
• Partner cross-functionally. Collaborate with operations, clinical, and product teams to shape strategy and inform the company roadmap.