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About the role
Key responsibilities & impact- Guide families through onboarding, training, and care-related processes.
- Serve as a primary point of contact for families via phone, email, and text.
- Provide compassionate support and clear communication throughout the family journey.
- Follow up with families to ensure timely completion of required tasks and milestones.
- Collect, review, and track required documentation from families and caregivers.
- Ensure documentation is accurate, complete, and compliant with applicable healthcare and regulatory requirements.
- Monitor document expirations and proactively coordinate renewals and updates.
- Maintain organized records and documentation tracking systems.
- Coordinate with operations, clinical, onboarding, and support teams to facilitate family admissions and ongoing care processes.
- Track progress across multiple workflows and ensure timely completion of operational tasks.
- Help identify and resolve barriers that may delay onboarding, training, or service delivery.
- Contribute to process improvements that enhance the family experience and operational efficiency.
- Support initiatives that foster engagement and connection among families.
- Assist with coordinating educational sessions, events, and community-building activities.
- Help families access resources and navigate healthcare-related processes with confidence.
Requirements
What you’ll need- 2+ years of experience in customer service, administrative support, healthcare operations, care coordination, or a related field.
- Strong verbal and written English communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple priorities, deadlines, and follow-up activities simultaneously.
- Professional, empathetic, and patient communication style.
- Familiarity with HIPAA and healthcare privacy standards.
- Experience in healthcare operations, caregiver support, patient services, or care coordination.
- Experience with prior authorizations, documentation collection, or healthcare onboarding processes.
- Experience handling high-volume inbound and outbound calls.
- Familiarity with Medicaid, healthcare documentation requirements, or healthcare compliance processes.
- Experience using CRM systems, Google Workspace, Slack, Salesforce, or similar tools.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
customer serviceadministrative supporthealthcare operationscare coordinationdocumentation collectionprior authorizationshealthcare onboarding processeshealthcare documentation requirementshealthcare compliance processes
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailtime managementempathetic communicationpatient communicationproblem-solvingprocess improvementengagement