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About the role
Key responsibilities & impact- Serve as the primary point of contact for parents via phone, text, and email
- Provide timely, empathetic, and professional responses to parent inquiries and concerns
- Handle inbound calls and follow-ups (approximately 180 calls per month)
- Coordinate and communicate parent requests, feedback, and updates with the internal care team
- Maintain accurate documentation of interactions and updates in internal systems
- Ensure parents receive clear information and support throughout their experience
- Manage multiple conversations and tasks simultaneously while maintaining a high level of service
Requirements
What you’ll need- 3+ years of customer service background (required)
- Proven experience handling phone-based customer interactions
- Excellent verbal and written communication skills
- Neutral or easily understandable accent preferred
- High level of empathy and ability to communicate with care and patience
- Strong multitasking and organizational skills
- Comfortable working in a fast-paced, communication-heavy role
- Experience using Salesforce or similar CRM platforms is a plus
- Healthcare experience is a plus but not required
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Abby Care Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance 👥 B2C Healthcare Insurance
- B2C Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs. Family Care Associate 🔥 45 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the primary point of contact for parents via phone, text, and email
- Provide timely, empathetic, and professional responses to parent inquiries and concerns
- Handle inbound calls and follow-ups (approximately 180 calls per month)
- Coordinate and communicate parent requests, feedback, and updates with the internal care team
- Maintain accurate documentation of interactions and updates in internal systems
- Ensure parents receive clear information and support throughout their experience
- Manage multiple conversations and tasks simultaneously while maintaining a high level of service 🎯 Requirements
- 3+ years of customer service background (required)
- Proven experience handling phone-based customer interactions
- Excellent verbal and written communication skills
- Neutral or easily understandable accent preferred
- High level of empathy and ability to communicate with care and patience
- Strong multitasking and organizational skills
- Comfortable working in a fast-paced, communication-heavy role
- Experience using Salesforce or similar CRM platforms is a plus
- Healthcare experience is a plus but not required Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Stock Assistant 🔥 6 hours ago Grupo Bimbo 10,000+ employees 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Auxiliar de Estoque managing product reception, organization, and stock integrity at retail store. Contributing to customer service excellence and operational efficiency. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required Oracle Licensing Specialist 🔥 13 hours ago Cintra: The Multi-Cloud Database Architects 51 - 200 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Oracle Licensing Specialist assisting enterprises in navigating Oracle Technology licensing complexities and ensuring compliance while optimizing costs. Join a team of multi-cloud database experts driving cloud transformation. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior Databricks Product Specialist 🔥 14 hours ago Runtalent 501 - 1000 🤝 B2B 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Especialista em Produto Databricks para implementação e otimização no ambiente do cliente. Requer experiência com Databricks e forte conhecimento em governança de dados. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required Korean Quality Control Reviewer 🔥 15 hours ago The Language Doctors 51 - 200 🤝 B2B Website LinkedIn All Job Openings Korean Quality Control Reviewer at The Language Doctors ensuring linguistic quality in documents. Ideal for bilingual professionals fluent in Korean and English with QA experience. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨🎓 No degree required 🗣️🇰🇷 Korean Required Quality Control Reviewer, Italian 🔥 15 hours ago The Language Doctors 51 - 200 🤝 B2B Website LinkedIn All Job Openings Italian Quality Control Reviewer at The Language Doctors, Inc. ensuring adherence to quality standards and accuracy in linguistic content review. Collaboration with team members to suggest improvements and escalate issues. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🗣️🇮🇹 Italian Required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
customer servicephone-based customer interactionsdocumentationmultitaskingorganizational skills
Soft Skills
empathycommunication skillspatienceprofessionalismtimeliness