AbbVie

Data Scientist

• Aligns DSS study teams with program- and study-level strategies
• For assigned studies, leads the DSS Study Team and represents DS as a member of the cross-functional study team
• For assigned studies, acts as single point of contact and accountable operational lead from DSS
• Coordinates associated DSS study teams to meet operational objectives
• Engages and connects global functional and cross-functional teams
• Interacts with and influences cross-functional team members to achieve program and study objectives
• Utilizes operational analytics and project management tools to optimize execution of programs and studies
• Anticipates and identifies issues that could affect timelines or quality and develops options and solutions
• Ensures adherence to federal regulations and applicable local regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and to functional quality standards
• Participates in oversight of vendors and provides feedback related to study operations

Data Science Program Lead I

Customer Support

• Lead end-to-end technical investigations on complex escalations, analyzing system behavior, workflows, integrations, and product interactions to identify root causes and determine appropriate resolution paths.
• Reproduce reported issues across environments and validate system behaviors, gathering relevant evidence such as logs, configuration details, screenshots, and system outputs to build a complete picture before escalating.
• Conduct objective root cause analysis to identify systemic issues and recommend targeted fixes that prevent recurrence, not just resolve the immediate case.
• Create clear, detailed, and actionable Jira tickets that give Product and Engineering teams what they need to investigate, prioritize, and ship fixes efficiently.
• Engage directly with providers or internal stakeholders when deeper technical troubleshooting or investigation is required.
• Partner closely with Product, Engineering, and Program teams to drive resolution of customer-impacting issues while maintaining appropriate urgency and executive visibility for high-impact problems.
• Translate support signals into actionable product insights - turning recurring pain points into prioritized recommendations that influence roadmaps and engineering backlogs.
• Participate in release readiness reviews and sprint planning to anticipate support risks before they become customer issues.
• Identify trends and recurring patterns across escalated cases, operational data, and support signals, and translate those insights into concrete recommendations for product, workflow, or process improvements.
• Develop monthly and quarterly operational reporting that surfaces systemic issues, quantifies customer impact, and highlights opportunities for product and support improvements.
• Drive operational improvement projects from idea through implementation, often identifying opportunities proactively based on observed customer issues, operational gaps, or emerging patterns.
• Mentor and guide Technical Product Support Specialists on investigative approaches, troubleshooting strategies, and documentation practices - building team capability, not just individual expertise.

Senior Technical Product Support Specialist

Manager

• Manage reimbursement accounts related to Immunology and Gastroenterology
• Collaborate with healthcare providers and payers to facilitate reimbursement processes
• Ensure compliance with healthcare industry regulations
• Provide training and support to clients regarding coding and billing requirements
• Develop strategies to improve access to therapies for patients.

Field Reimbursement Manager, Immunology, Gastroenterology

Account Manager

• Manage strategic clinic chain accounts, lead negotiations, and build relationships with senior stakeholders.
• Develop and execute multi-year account plans.
• Monitor sales, profitability, and execution for assigned accounts.
• Set targets and track performance.
• Identify growth opportunities and implement action plans.
• Advise on pricing, portfolio strategy, and commercial models.
• Collaborate with regional teams on standardizing account management.
• Analyze customer, competitor, and market dynamics.

Key Account Manager

Product Specialist

• Performs scientific information activities for physicians in accordance with Legislative Decree 24/04/2006 No. 219, the Farmindustria Code of Ethics, regional guidelines on drug scientific information regulations, and, where applicable, Legislative Decree 5 August 2022 No. 137
• Develops a deep knowledge of the therapeutic areas covered and the relative market
• Reports all information about adverse drug effects to the Scientific Service and the company's Pharmacovigilance team, in line with current regulations and company procedures
• Prepares and plans interviews and meetings with healthcare professionals and tracks relevant information obtained in order to improve the scientific efficacy in subsequent meetings
• Performs support activities aligned with scientific drug information, manages the reporting and information flows according to company directives with the aim to develop territorial interactions
• Updates reports using the company tools
• Conducts non-promotional educational and information activities for healthcare operators (both prescribing and non-prescribing professionals) involved in patient care, according to company directives
• Knows and applies company procedures for scientific information activities and manages related materials, scientific and technological supports
• Supports company functions in activities aimed at ensuring the correct supply/provision of products
• Shares relevant information with the Area Manager, In Field Team members and colleagues at headquarters to anticipate changes and implement company strategies

Product Specialist, Gastroenterology

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography.
• Create, implement, and communicate District Sales Plan and monitor progress.
• Maximize market, segment, and team dynamics to drive both top- and bottom-line results.
• Ensure smooth, collaborative efforts in both day to day and long term business execution.
• Set tone and pace for business process and organization.
• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance.
• Provide direction and insights to key internal partners in business planning process.

District Manager, Dermatology

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography
• Create, implement, and communicate District Sales Plan and monitor progress
• Maximize market, segment, and team dynamics to drive both top- and bottom-line results
• Ensure smooth, collaborative efforts in both day to day and long term business execution
• Set tone and pace for business process and organization
• Understand and present a market and franchise/business point of view when leading teams
• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance
• Hold direct reports accountable to behaviors and expectations
• Provide direction and insights to key internal partners in business planning process
• Consistently exemplify the AbbVie Ways of Working

District Manager

Artificial Intelligence

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Account Specialist, AI

Business Operations

• Proactively seeks out strategic business opportunities with high-level business unit executives
• Provides advice, assistance, and leadership in planning, procurement, and effective business use of information systems
• Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternatives and makes recommendations
• Translates business requirements into functional requirements; performs data and process modeling; manages change; leads testing and validation of requirements
• Works directly with business unit clients to understand specific business processes and drivers
• Investigates capabilities of patient CRM systems and evaluates salesforce technology solutions
• Develops business relationships and integrates activities with other regional stakeholders

Business Systems Consultant, EPE Product Owner

Sales

• Drive the sales strategy and execution for the region
• Manage and track top-line performance
• Lead and develop a team of 7 - 10 sales representatives
• Coordinate with sales teams for aligned strategies
• Collaborate with key stakeholders to optimize engagement
• Support business owner relationships with regional strategic accounts
• Lead regional pod meetings

Regional Sales Leader – Aesthetics

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography.
• Create, implement, and communicate District Sales Plan and monitor progress.
• Maximize market, segment, and team dynamics to drive both top- and bottom-line results.
• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance.

• Deliver performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve performance.
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every call.
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and opportunities.
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and expertise and share this market intelligence information with in-field team, brand team and manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.

Product Specialist, Eye Care

• The principal responsibility is to assure consistent sales achievement in assigned territory by providing quality products & service, to develop technical & selling skills to ensure customers’ needs are met.
• Provide sales information to National Sales Manager each month to support development of proposed forecast.
• Work with National Sales Manager to develop and execute sales plan once proposed forecast is approved.
• Implement product sales strategies to ensure sales goals and targets are achieved.
• Utilize selling skills to ensure customer needs are met and territory sales targets achieved through regular customer contact.
• Identify new business opportunities and gain new or expanded business within territory while maintaining existing business.
• Develop and communicate: daily, weekly & monthly plans and results; cycle goals, sales targets and results to Sales and Marketing Management.
• Communicate market intelligence to Sales and Marketing Management.
• Attend marketing activities, conferences, health talks, exhibitions, booth and trade displays as required.
• Conduct video showings/slide presentations/in-service/trials/market research and advocate speaker meetings with customer base, as required.
• Ensure all activities in territory are executed with professionalism and comply with AbbVie standards and Code of Conduct.
• Develop and maintain territory and customer records.
• Attend regular departmental meetings with manager to build in continuous feedback mechanisms.

Senior Sales Specialist – Oncology, Solid Tumor

• Prowadzenie skutecznej promocji merytorycznej powierzonych preparatów na podległym terenie.
• Nawiązywanie i podtrzymywanie kontaktów z lekarzami, szpitalami, aptekami, działami rozliczeń.
• Realizacja postawionych celów sprzedażowych.
• Uczestnictwo w dodatkowych projektach w ramach firmy.
• Realizacja założeń strategii marketingowej aktywnie wykorzystując materiały promocyjne.

Key Account Manager, Immunology

• Coordinate patient activity within in-field and remote teams to ensure patients are empowered through their treatment journey.
• Create, implement, and communicate District business Plan and monitor progress.
• Prioritize activity to achieve results with multiple teams.
• Maximize vendor partnership to achieve results for the patients.
• Ensure smooth, collaborative efforts in both day to day and long term business execution.
• Set tone and pace for business process and organization.
• Understand and present a franchise/business point of view when leading teams and championing meeting by developing a mastery of product and disease state information, as well as pertinent Market dynamics, including Managed Care landscape.
• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance.
• Hold direct reports accountable to behaviors.
• Provide direction and insights to key internal partners in business planning process.
• Consistently exemplify the AbbVie Ways of Working.
• Priorities patient needs across two teams, up to 5 brands, and multiple indications.

Data Science Program Lead I

Senior Technical Product Support Specialist

Field Reimbursement Manager, Immunology, Gastroenterology

Key Account Manager

Product Specialist, Gastroenterology

District Manager, Dermatology

District Manager

Account Specialist, AI

Business Systems Consultant, EPE Product Owner

Regional Sales Leader – Aesthetics

District Manager, Dermatology

Product Specialist, Eye Care

Senior Sales Specialist – Oncology, Solid Tumor

Key Account Manager, Immunology

District Manager I/II