Engineering Manager

• CSAA Insurance Group (CSAA IG), a AAA insurer, is hiring a Manager, Software Engineering to lead Digital Payment Transformation initiatives
• Lead multiple Agile teams to migrate legacy payment applications to modern cloud-native systems using AWS Serverless stack
• Design and manage APIs and integrations for secure, scalable, customer-centric payment solutions
• Work closely with product, design, and architecture teams and collaborate with cross-functional teams to define project scope, timelines, and deliverables
• Provide technical direction for designing cloud-native architectures using AWS services (Lambda, DynamoDB, API Gateway) and oversee integration of internal and third-party systems
• Lead design, development, and management of RESTful APIs and microservices
• Guide team in coding best practices, cloud infrastructure, API design, integrations, and DevOps; perform code reviews
• Act as point of contact for leadership and stakeholders; communicate technical challenges, progress, and risks
• Develop roadmap for migrating legacy systems to modern cloud-based architecture with minimal disruption
• Stay abreast of technology trends and recommend innovative approaches to improve business outcomes

Manager, Software Engineering

Insurance

• As an Associate Auto Claims Advisor, handle non-injury auto claims: verify and explain coverages, conduct liability investigations, advise customers of liability decisions, obtain police reports and witness statements, coordinate with other adjusters, document claim files, arrange and pay for repairs/rental/towing/total loss, apply estimating standards, manage claims inventory, ensure state compliance, and participate in a 14-week virtual training starting 09/29/2025 (Mon-Fri 8am-5pm PT).

Auto Claims Adjuster

Financial Planning and Analysis

• Support accounting and reporting of diversified investment portfolio including public and private fixed income, global equities, private funds, and non-USD currency exposures.
• Provide daily oversight of outsourced investment accounting provider, ensuring accuracy, timeliness and compliance with service level agreements.
• Review and validate journal entries, reconciliations, valuations, and reports.
• Monitor compliance with company accounting policies and statutory/GAAP requirements.
• Analyze complex investment transactions and ensure proper accounting treatment.
• Evaluate and apply new accounting guidance.
• Ensure adherence to Model Audit Rule controls.
• Oversee month-end and quarter-end close and statutory filings (NAIC Schedules D, DA, BA) and disclosures.
• Serve as key contact for auditors and mentor junior staff.

Senior Investment Accountant

Backend Engineer

• We are seeking a highly skilled Data & Analytics Cloud Platform Architect to design and implement scalable, secure, and high-performance data layers using AWS and Snowflake.
• Architect and implement end-to-end data and analytics platforms on AWS, Snowflake and GCP.
• Design security architecture for all data platform components, ensuring compliance with enterprise and regulatory standards.
• Define and enforce security best practices for data encryption, access control, identity management, and data masking.
• Collaborate with InfoSec, Infrastructure provisioning, and compliance teams to integrate security into the data platform lifecycle.
• Lead the development of secure data ingestion, transformation, and storage layers.
• Collaborate with data engineers, data scientists, analysts, and business stakeholders to define data requirements and solutions.
• Ensure data security, governance, and compliance across cloud environments.
• Optimize performance and cost-efficiency of data pipelines and storage.
• Provide technical leadership and mentorship to data engineers and architects.
• Evaluate and integrate emerging technologies to enhance platform capabilities and security posture.
• Drive performance tuning, cost optimization, and operational excellence.

Lead Cloud Platform Architect, Data and Analytics

• As a PIP Specialist, you will handle to conclusion moderately complex claims involving first-party Personal Injury Protection (PIP) and Medical Pay claims.
• Cases are generally reserved up to $30,000.00.
• Assigned as the owning adjuster when injury exposure is identified for the first party, for files with reserves up to policy limits.
• Investigates, evaluates, and settles medical expense and Personal Injury Protection (PIP) claims.
• Makes coverage determinations and informs customers as to the appropriate course of action.
• Claims may involve additional suffixes such as income continuation and essential services.
• Investigates to rule out exposures: uninsured/underinsured motorist, subrogation, dram shop.
• Presents to committee on coverage issues.
• Our team handles claims in multiple states and may assist with FNOL calls, Claims Advisory Support and Casualty Support as needed.
• Cases escalated to senior level when complexity increases beyond proficiency level.

PIP Claims Specialist

Consultant

• Own and manage relationships with agents and local sales leaders of our P&C Insurance distribution partners to drive profitable growth
• Support partner agencies in expanding sales volume, identify and close new sales opportunities, and meet sales and revenue targets
• Lead and coordinate Market Generation initiatives across region(s), including countrywide initiatives
• Develops and maintains strong relationships with agents and influencing distribution partners to increase sales production
• Owns relationship with agents and local sales leaders
• Responsible for developing and implementing sales strategies to drive growth and business goals in their markets
• Accountable for utilizing available tools for driving profitable growth (ex: discretionary budget, sales incentives)
• Acts as a field subject matter expert in product and delivery in multiple distribution channels and across multiple regions or states
• Territories could include complex or new state/club/channel combinations
• Drive agent adoption of product enhancements, initiates audits, and develops/implements methods to improve performance
• Primary product and market expert on industry, competitor activity, and agent experience; identifies market trends and agent needs and communicates product or market opportunities to drive business strategy
• Works with distribution partners to identify root causes and resolves issues; often times involving working with multiple cross-functional departments to drive solutions (underwriting, claims, and customer service)
• Working with partners, develops and implements sales strategies and incentives to support product strategy and maximize growth opportunity
• Own cross functional relationship to share wins and opportunities with partners driving growth in other channels in the same territory
• Uses a structured approach with the ability to be agile to accommodate changes in business priorities
• Utilizes iterative processes that will develop and grow with the business
• Uses a structured process for launching training sessions and workshops in the field that drive key KPIs (e.g., new, renewal, retention, AWP business)
• Spends face to face time, onboarding new agents, including training on product, systems, state specific guidelines and conduct quote review
• Utilize internal, and rater based data to identify opportunities to improve agencies efficiencies and effectiveness
• Example tactics include developing and conducting sales training and incentives, collaborating with sales leadership, and driving adoption of our insurance products and services independently
• Drives and consults on overall business strategy and messaging to create value, maximize growth, and improve the business performance of our distribution partners.

Market Generation Consultant

Underwriter

• Perform various risk analysis and support activities relating to commercial insurance underwriting functions based on area of assignment.
• Review insurance policies to ensure rating accuracy and completeness and corrects policies within established limits.
• Prepare correspondence and reports.
• Maintain records and files.
• Review commercial insurance applications for rating accuracy and completeness.
• Verify selected criteria for commercial insurance cancellation status.
• Complete policy endorsement forms for additions or changes to commercial insurance policies.
• Maintain a variety of reports, letters and forms according to established procedures.
• May be required to review reports for discrepancies and correct errors.
• Develop reports, correspondence and form letters for additional information, records in diary and follow up according to established procedures.
• Maintain computer and manual diaries for underwriting action according to established procedures and assists in developing monthly reports.

Commercial Underwriting Technician - Farm

• 100% remote work – work from anywhere
• Uncapped earning potential – the more you sell, the more you earn
• Warm leads and a steady flow of sales opportunities
• A supportive team environment with coaching, mentorship, and career growth
• The satisfaction of helping people protect what matters most
• Handle incoming calls to the insurance call center, responding to inquiries and requests with exceptional customer service.
• Determine customers’ insurance needs through probing and offer tailored coverage solutions.
• Explain coverage limits, deductibles, payment options, policy language, and servicing provisions clearly.
• Respond to current policyholder inquiries and requests.
• Generate and follow up on leads using established lead management rules.
• Cross-sell to existing accounts, work sales campaigns, and develop networking referrals.
• Ensure applications meet agency and carrier guidelines, reducing E&O exposure.
• Sell additional products such as credit cards, memberships, and other vital offerings.
• Participate in performance planning and continuous improvement initiatives.

Insurance and Membership Sales Agent

Attorney

• As an In-House Litigation Attorney, you will handle a full inventory of more complex litigated and non-litigated files, including two to three trials per year as well as discovery, arbitration, and mediation with minimal management oversight.
• This attorney will also be expected to advise and mentor less senior attorneys.
• Applies independent analysis and judgment to prepare legal pleadings, motions, statements, trial briefs, etc. with input from claims specialists.
• Appears and advocates on behalf of CSAA IG and its member insureds.
• Conducts all phases of personal injury litigation including jury trials, motions, and arbitration hearings.
• Is assigned and responsible for the most complex and/or highest value cases.
• Works on and responsible for handling complex legal matters or projects including matters not in litigation.
• Serves as a resource for assigned legal disciplines and resolves major issues within legal specialty area with considerable independence.
• Anticipates and advises on potential legal issues significantly impacting insurance and motor club operations.

In-House Litigation Attorney - Hybrid

• Resolve all aspects of 1st and 3rd party injury claims of low to moderate complexity for personal lines as well as our commercial claims
• Manage all claims efficiently and effectively to an appropriate resolution with minimal supervision
• Handle all aspects of liability injury claims of low to moderate complexity to include all coverage, liability and damage concerns
• Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims
• Assist in taking first notice of loss calls (FNOL) and participate in the department phone queue as needed
• Make coverage determinations and conduct investigative work of a complex nature, advising customers as to accurate course of action related to coverage issues
• Make appropriate liability determinations based upon the evidence gathered
• Evaluate any potential for subrogation and initiate an initial notice of subrogation request
• Develop negotiation strategies to resolve claims effectively and efficiently with insureds, claimants, or representatives of the injured parties
• Communicate pertinent case facts to a supervisor, manager or committee when appropriate
• Travel as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Sr. Commercial Casualty Claims Specialist

Sales

• Generate new business by interfacing with potential customers over the phone to sell, upsell, and promote insurance services offered, and also answer future business inquiries. • Process new business from quote to policy issuance. • Review potential business in order to determine eligibility and approve coverage. • Ensure accuracy and completeness of data. • Provide superior customer service by establishing and maintaining customer relationships to facilitate future selling opportunities. • Achieve production sales goals in a fast-paced, high volume environment

Sales Agent I, Inbound

Customer Support

• Responds to member/customer requests for emergency road service in a call center environment
• Obtains information regarding type of service and location; provides information on Emergency Road Service benefits
• Notifies member of ETA and contractor details; enters data into system; monitors service status
• Communicates with contractors to relay member details and ETA; coordinates with vendor network
• Recognizes, promotes and processes membership sales opportunities
• Maintains accurate records and adheres to performance metrics; supports team with high volume requests

Bi-Lingual - Spanish/English, Customer Service Rep, Emergency Roadside Service

• Responds to member/customer requests for emergency road service in a call center environment.
• Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.).
• Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model.
• Performs geographical location spotting to determine potential service providers.
• Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival.
• Enters data into D2000 database and documents all relevant details.
• Notifies member of estimated time of arrival and name of contractor.
• May communicate with contractor if service not provided within specified time period and update member on status as necessary.
• Recognize, promote and process membership sales opportunities.
• Verifies completed status of call and closes out on system.
• You can make a difference by helping our members during stressful situations.
• Come to the rescue by: Providing superior customer service during every member interaction.
• Responding to a high volume of emergency road service requests in a call center environment.
• Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
• Analyzing member accounts to determine additional products and services that benefit the member.
• Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.

Bilingual, Spanish/English, Remote Customer Service Representative, Emergency Roadside Service

• Responds to member/customer requests for emergency road service in a call center environment
• Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.)
• Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
• Performs geographical location spotting to determine potential service providers
• Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival
• Enters data into D2000 database and documents all relevant details
• Notifies member of estimated time of arrival and name of contractor
• May communicate with contractor if service not provided within specified time period and update member on status as necessary
• Recognize, promote and process membership sales opportunities
• Verifies completed status of call and closes out on system
• You can make a difference by helping our members during stressful situations
• Come to the rescue by: Providing superior customer service during every member interaction
• Responding to a high volume of emergency road service requests in a call center environment
• Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
• Analyzing member accounts to determine additional products and services that benefit the member
• Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion

Full Time Remote Customer Service Rep - Emergency Roadside Service

Part Time Remote Customer Service Rep - Emergency Roadside Service

• Responds to member/customer requests for emergency road service in a call center environment
• Obtains information regarding type of service required (e.g. vehicle location, type of problem)
• Provides basic information regarding Emergency Road Service benefits
• Enters data into D2000 database and documents all relevant details
• Notifies member of ETA and contractor name
• May communicate with contractor if service not provided within specified time
• Recognize, promote and process membership sales opportunities
• Verifies completed status of call and closes out on system
• Communicate with members during stressful situations
• Respond to high volume of emergency road service requests in a call center environment

Remote Customer Service Rep - Emergency Roadside Service

Software Engineer

• Provide technical leadership and development of Insurance Claims system projects.
• Devise or modify technical solutions to solve problems.
• Design, code, test, debug and document programs.
• Collaborate with IT management, project or maintenance team members and other team members to evaluate, design, and provide technical solutions that support the MRM strategy and otherwise contribute to the delivery of cost-effective business solutions.
• Act as an internal technical mentor and consultant.
• Be a key IT technical contributor on emerging technologies used for the internet, intranet, or internal applications.
• Develop sound, cost-effective applications to achieve customer needs.