Customer Service Associate
MassMutual
Remote Customer Service Rep - Emergency Roadside Service
AAA
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Junior
About the role
- Responds to member/customer requests for emergency road service in a call center environment
- Obtains information regarding type of service required (e.g. vehicle location, type of problem)
- Provides basic information regarding Emergency Road Service benefits
- Enters data into D2000 database and documents all relevant details
- Notifies member of ETA and contractor name
- May communicate with contractor if service not provided within specified time
- Recognize, promote and process membership sales opportunities
- Verifies completed status of call and closes out on system
- Communicate with members during stressful situations
- Respond to high volume of emergency road service requests in a call center environment
Requirements
- 6 months of Customer Service Experience
- Providing customers service in a professional manner and de-escalating situations
- Accurately inputting information into various fields using a PC keyboard
- Reading and comprehending various Customer Care service tools
- Performing mathematical calculations including adding, subtracting, percentages
- High school diploma or equivalent
