AAA

Remote Customer Service Rep - Emergency Roadside Service

AAA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Responds to member/customer requests for emergency road service in a call center environment
  • Obtains information regarding type of service required (e.g. vehicle location, type of problem)
  • Provides basic information regarding Emergency Road Service benefits
  • Enters data into D2000 database and documents all relevant details
  • Notifies member of ETA and contractor name
  • May communicate with contractor if service not provided within specified time
  • Recognize, promote and process membership sales opportunities
  • Verifies completed status of call and closes out on system
  • Communicate with members during stressful situations
  • Respond to high volume of emergency road service requests in a call center environment

Requirements

  • 6 months of Customer Service Experience
  • Providing customers service in a professional manner and de-escalating situations
  • Accurately inputting information into various fields using a PC keyboard
  • Reading and comprehending various Customer Care service tools
  • Performing mathematical calculations including adding, subtracting, percentages
  • High school diploma or equivalent