Bi-Lingual - Spanish/English, Customer Service Rep, Emergency Roadside Service

AAA

full-time

Posted on: 8/19/2025

Location: 🇺🇸 United States

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💰 $19 per hour

Junior

About the role

Responds to member/customer requests for emergency road service in a call center environment
Obtains information regarding type of service and location; provides information on Emergency Road Service benefits
Notifies member of ETA and contractor details; enters data into system; monitors service status
Communicates with contractors to relay member details and ETA; coordinates with vendor network
Recognizes, promotes and processes membership sales opportunities
Maintains accurate records and adheres to performance metrics; supports team with high volume requests

Education: High school diploma or equivalent
6 months of Customer Service Experience
Basic Computer skills; ability to use PC keyboard and navigate multiple applications
Excellent communication skills; ability to de-escalate
Knowledge of telephone etiquette and data entry
Ability to work in call center environment and follow Customer Interaction Model