Insurance

• Identify customer needs and recommend appropriate insurance products.
• Offering an array of personal lines, small commercial and life insurance products
• Establish strong customer and community relationships to help develop additional leads and referrals
• Maintain partnerships with insurance company representatives and underwriters

Insurance Sales Agent

Software Engineer

• Work on sprint stories using Agile framework in 2-week sprints
• Code in Gosu and use Studio for Guidewire development
• Handle batches, UI changes, message queues, web service integrations, page configuration files, and unit tests
• Support testing stories by designing or executing testing plans
• Present to developers during code reviews and to teams during sprint reviews

Senior Guidewire BillingCenter Developer

Engineer

• You’ll be responsible for the design, support, and maintenance of a large enterprise observability platform.
• You’ll assist in supporting JVM and component-level monitoring in non-prod environments.
• You’ll document processes and procedures, system configurations, revision and patch management of supporting software and hardware.
• You’ll do a mix of engineering, consultative collaboration (training), and hands-on customer/tool support.
• You’ll devise new and innovative ways to analyze huge amounts of security data to nefarious activity.
• You’ll collaborate with IT Architecture to understand future system state.
• You’ll review the acquisition, configuration, testing, implementation and troubleshooting of secure network management systems.

Monitoring Engineer

Customer Support

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance
• Remote Work Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments.

Customer Service Representative – Insurance

Data Scientist

• Solve business problems using data
• Pull data from SQL databases
• Analyze and interpret data using Python, R, or other tools
• Present findings to stakeholders

Data Scientist 2

Claims Specialist

• Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
• Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Create additional sub-claims if needed.
• Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• Evaluate the financial value of the loss.
• Approve payments for the appropriate parties accordingly.
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
• Utilize strong negotiating skills.

Property Desk Claims Specialist

Attorney

• Supports the day‑to‑day efficiency of the Claims Law Office and Corporate Law teams
• Works independently to manage and analyze litigation operations, e‑billing, records management, and legal technology initiatives
• Takes on more complex analysis, drives process improvements, and partners cross‑functionally
• May serve as a team lead and requires strong judgment, discretion, and advanced analytical skills
• Lead or assist in the implementation of new systems and tools to support evolving legal processes
• Collaborate with internal stakeholders and third parties to research and resolve operational or processing issues
• Coordinate cross-departmental projects to ensure timely completion of key initiatives
• Review, prioritize, and manage tasks and communications to ensure timely, accurate follow-up
• Apply critical thinking to analyze information and make sound recommendations for process improvements or issue resolution
• Perform other ad-hoc duties and special projects as assigned
• Oversee daily operations of the eBilling system, including invoice submission, review, validation, and approval workflows
• Manage onboarding and maintenance of outside counsel firms within the eBilling system, including handling rate submissions as required
• Serve as the primary point of contact for outside counsel and vendors regarding billing guidelines, invoice processing, and system troubleshooting
• Monitor eBilling queues, resolve exceptions, and escalate complex issues as necessary
• Partner with Legal Operations leadership to assess, enhance, and streamline billing processes and system functionality
• Maintain updated eBilling-related information on company and/or division intranet sties for others to reference as appropriate
• Ensure compliance with corporate billing guidelines and outside counsel engagement terms

Legal Operations e-Billing Specialist

Journalist

• Produce original, video-first multimedia stories for AAA digital platforms and social channels, from concept through final delivery.
• Research, report, shoot, write, voice, and edit stories that are clear, engaging, and meaningful to AAA Members and prospective audiences.
• Develop stories that intentionally support and fill content needs identified in marketing, content, and campaign plans across teams.
• Collaborate with content strategists, editors, and marketing partners to align story development with planned campaigns, editorial priorities, and audience needs.
• Contribute creative ideas and story concepts that can inform future planning, including identifying themes, series, or segments that could be leveraged in upcoming campaigns or paid media efforts.
• Cover consumer-relevant topics aligned to AAA’s areas of authority, including travel, automotive, safety, mobility, finance, and lifestyle.
• Identify, develop, and pitch story ideas that balance timely relevance, evergreen value, and long-term strategic usefulness.
• Capture authentic customer voices and real-world experiences that can be reused or extended across multiple channels and campaigns.
• Conduct interviews with Members, Associates, subject-matter experts, partners, and external sources to gather firsthand perspectives and credible insights.
• Determine story emphasis, structure, length, and format based on platform, audience, and role within the broader content ecosystem.
• Write clear, compelling scripts and articles that adhere to AAA’s editorial standards and house style, which is largely Associated Press (AP) style.
• Edit video and audio content to professional standards, ensuring consistency in tone, quality, and brand presentation.
• Build and publish digital stories within content management systems, including uploading video, images, and supporting assets.
• Optimize stories for search and discoverability by applying working knowledge of SEO and GEO, including keyword-informed headlines and basic on-page optimization.
• Partner with social, content, and media teams to ensure stories are packaged and positioned to maximize reach, engagement, and reuse.
• Review and revise content based on editorial feedback, accuracy checks, and platform requirements.
• Ensure all content meets company standards for journalistic integrity, factual accuracy, and production quality.
• Occasionally support special projects, feature series, or event coverage, including local or regional travel as needed.
• Other duties as assigned.

Multimedia Journalist

Compliance

• Lead the implementation of Data Retention, Classification, Compliance and Masking Framework
• Solve complex business problems ensuring that the enterprise data can be trusted, secured, and used
• Lead the design and implementation of Data Governance Solutions
• Work with stakeholders to map out detailed project timeline and deliverables
• Provide multiple product demos, training, and documentation of such training materials
• Ensure Data Governance is integrated processes in the data pipeline and scalable

Data Governance, Risk and Compliance Lead

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Branch Customer Service and Sales Rep.

Risk

• The IT Risk Analyst assists with the execution and maintenance of the IT risk management program, including the evaluation and mitigation of information technology risks across the organization and supporting leading risk teammates as needed.
• Contribute to documentation of IT risk management policies, standards, and processes
• Help maintain alignment with company objectives and regulatory requirements
• Perform analysis of key IT Risk performance/risk indicators for management
• Support internal and external IT risk assessments as dictated by the senior team members
• Contribute to IT risk appetites, tolerances, and mitigation plans related to IT systems as dictated by the senior team members
• Support monitoring activities of 1st line access reviews for general users, privileged users, and passwords
• Coordinate with IT to maintain an IT risk register, control library, and assign risk ownership
• Support regulatory readiness efforts and governance assessments for the information technology controls environment
• Research industry trends, emerging threats, and evolving regulations
• Contribute to training company stakeholders on IT risk
• Contribute to Enterprise Risk Management team’s reporting and processes (e.g. key risks, watch list risks, AI Systems Program)

IT Risk Analyst

Manager

• The Senior Manager, State Product plays a key role in driving profitable growth and stability across multiple states.
• The role leads cross-functional teams, builds strong partnerships, and is responsible for the Personal Lines P&L for a defined region (NY, CT, NJ).
• This position calls for a strategic, collaborative leader who can navigate complexity, strengthen relationships, and drive growth through data-informed, people-centered decision-making, supported by strong insurance and business expertise.
• Strategically lead territory, including steering a portfolio, aligning teams, and making decisions that impact markets (this includes partnering cross functionally to manage the levers that impact business results ex: pricing, underwriting, and distribution strategy).
• Lead a team of professionals that is empowered and accountable for anticipating needs and providing accurate and timely information.
• Drive strategy and advocate for state-specific needs, demonstrating a deep understanding of compliance and CSAA and Club objectives.
• Develop and implement strategies to achieve personal lines budgets and serve membership needs.
• Develop budget and create strategies to achieve it, demonstrating strong business knowledge and understanding.
• Be the voice of results and use data to inspire others to take action in support of profitable growth.
• Build and maintain productive relationships with key partners including internal teams, distribution partners, and regulatory bodies. This includes establishing credibility, exerting influence, and using data to inspire action.
• Partner cross-functionally to deliver competitive products and launch new ones, playing a key role in product lifecycle strategy.
• Support mutually beneficial, productive distribution partner relationships, including a productive product feedback loop.
• Proactively build relationships with DOIs to ensure successful product filings.
• Understand rate changes, loss trends, and regulatory shifts. Stay informed about emerging industry shifts and regulatory developments.

Senior Manager, State Product

Underwriter

• Reviews and analyzes internal/external investigations, inspections and/or statuses to ensure rating/premium value integrity
• Ensures meeting underwriting guidelines and corporate goals
• Initiates policy adjustments for commercial product line(s) and tabulates results
• Compares the rating characteristics of specific accounts and formulates a course of action to ensure compliance with corporate underwriting rules and procedures
• Provides advanced technical and product information in response to questions/inquiries
• Corresponds and maintains professional relationships with agents and producers
• Updates rating criteria on affected policies
• Completes activity sheets for compiling monthly reports
• Performs calculations of premiums recovered to ascertain impact of inappropriate ratings
• Underwrites and processes renewals and endorsements within commercial underwriting analyst authority level

Commercial Underwriting Analyst

• Manage the claims reporting process for agency clients.
• Report claims to the appropriate carrier and maintain records in the agency management system by documenting claim actions in accordance with established procedures.
• Follow up on claim to obtain the specific adjuster and claim number relevant to the reported loss.
• Notify appropriate parties when a claim is processed with carrier, providing accurate and timely claim information.
• Continuously monitor claims until claims are closed by the insurance carrier.
• Report any potential issues with a claim to the client's Account Manager and Producer, escalating to management as needed.
• Prepare reports by collecting and summarizing information as requested by management.

Commercial Lines Claims Specialist

Account Executive

• Develop, present and sell customized insurance programs that meet the needs of our Group Benefits clients
• Partner with assigned Account Management team, and provide service to new and existing clients
• Develop and manage an active pipeline of qualified prospects, generating leads from personal contacts, cold calling, networking, client referrals, and colleagues