Customer Service Representative – Insurance

AAA

Customer Service Representative for AAA Auto Club Enterprises assisting members in a fast-paced environment. Delivering solutions related to AAA memberships and participating in ongoing development.

Posted 4/24/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance
Remote Work Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments.

Requirements

What you’ll need

Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceSpanish fluencymultitaskingnavigating computer systems

Soft Skills

communication skillsproblem-solving mindsetflexible mindsetadaptabilityactive listeningpositive attitude

Certifications

high school diplomaGED