Branch Customer Service and Sales Rep.

AAA

Customer Service Representative providing in-person support to AAA members and promoting travel and insurance products. Generating leads and managing customer inquiries in a branch environment.

Posted 4/16/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information
Respond to customer inquiries and refer to senior staff or agent when appropriate
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Benefits

Comp & perks

Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cashieringpayment processinglead generationcustomer serviceadministrative supportoutbound calling

Soft Skills

problem solvingmulti-taskingprioritizationcustomer focuscommunication

Certifications

High School Diploma