Legal Operations e-Billing Specialist

AAA

Legal Operations Analyst supporting Claims Law Office and Corporate Law teams at CSAA Insurance Group. Managing eBilling operations and driving process improvements for legal efficiency.

Posted 4/23/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana • 🇺🇸 United StatesJuniorMid-Level💰 $3,003 - $4,010 per hourWebsite

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Supports the day‑to‑day efficiency of the Claims Law Office and Corporate Law teams
Works independently to manage and analyze litigation operations, e‑billing, records management, and legal technology initiatives
Takes on more complex analysis, drives process improvements, and partners cross‑functionally
May serve as a team lead and requires strong judgment, discretion, and advanced analytical skills
Lead or assist in the implementation of new systems and tools to support evolving legal processes
Collaborate with internal stakeholders and third parties to research and resolve operational or processing issues
Coordinate cross-departmental projects to ensure timely completion of key initiatives
Review, prioritize, and manage tasks and communications to ensure timely, accurate follow-up
Apply critical thinking to analyze information and make sound recommendations for process improvements or issue resolution
Perform other ad-hoc duties and special projects as assigned
Oversee daily operations of the eBilling system, including invoice submission, review, validation, and approval workflows
Manage onboarding and maintenance of outside counsel firms within the eBilling system, including handling rate submissions as required
Serve as the primary point of contact for outside counsel and vendors regarding billing guidelines, invoice processing, and system troubleshooting
Monitor eBilling queues, resolve exceptions, and escalate complex issues as necessary
Partner with Legal Operations leadership to assess, enhance, and streamline billing processes and system functionality
Maintain updated eBilling-related information on company and/or division intranet sties for others to reference as appropriate
Ensure compliance with corporate billing guidelines and outside counsel engagement terms

Requirements

What you’ll need

Associate degree in Business Administration, Legal Studies, or a related field
2 years of experience in legal operations, business analysis, legal administration or comparable experience
Experience with and strong understanding of legal and insurance terminology and concepts
Familiar with the civil litigation lifecycle and principles and practices of legal document processing, filing and recordkeeping
Understanding of basic accounting principles, as well as excellent analytical skills
Demonstrates a strong work ethic and dependability
Strong customer service skills and ability to maintain a positive working relationship with clients, attorneys, and support staff
Comfortable working both independently and in a fast-paced team environment
Performs a variety of tasks in a timely manner with a high degree of accuracy and attention to detail
Sound judgment in balancing urgency, legal risk, and operational capacity
Superior problem-solving and troubleshooting skills
Skill in documenting procedures, identifying gaps, and improving workflows to increase efficiency and reduce risk
Communicates in an effective and professional manner verbally and in writing, with strong proofreading skills and attention to detail
Comfortable making calls to and receiving calls from clients, vendors, attorneys, finance partners, claims team members, vendors and/or outside counsel firms and providing information with courtesy, diplomacy and tact
Proven experience with legal technology platforms, matter management systems, and document management tools –experience with TeamConnect, iManage and/or Guidewire a plus
Intermediate or higher experience with Microsoft applications including Outlook, Teams, SharePoint, OneDrive, Word and Excel and beginner or higher experience with PowerPoint
Proven experience with other legal and office applications, including Acrobat, HotDocs, Dropbox and/or similar programs
Ability to serve as initial point of contact for escalations, resolving issues directly or elevating appropriately.
Facilitation of team and vendor meetings, including setting agendas, driving action items, and ensuring follow‑through.
Working knowledge of electronic billing processes within a corporate legal department, including invoice submission, validation, approval workflows, and payment processing
Understanding of outside counsel billing guidelines, rate structures, alternative fee arrangements, and enforcement mechanisms within eBilling systems
Ability to manage day‑to‑day eBilling system operations, including monitoring queues, troubleshooting issues, and ensuring timely processing
Ability to identify trends in billing inquiries or invoice adjustments and proactively recommend solutions
Customer‑service orientation when responding to billing inquiries and resolving issues across multiple stakeholders.

Benefits

Comp & perks

total compensation package
annual bonus eligibility for most roles
401(k) with a company match

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

legal operationsbusiness analysislegal administrationeBilling managementdocument managementaccounting principlesprocess improvementdata analysisworkflow documentationbilling compliance

Soft Skills

analytical skillscustomer serviceproblem-solvingcommunicationattention to detailjudgmentdependabilityteam collaborationtime managementcritical thinking

Certifications

Associate degree in Business AdministrationAssociate degree in Legal Studies