Business Intelligence Analyst

• Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions
• Identify areas for data quality improvement and provide support in the resolution of data quality problems
• Provide training and support to end users regarding BI solutions and the IBI data warehouse
• Assist management and senior staff with the development of proposals and business cases
• Develop end user documentation and communication plans
• Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements
• Assist in the development of data management quality assurance standards and processes
• Participate in root cause analysis and problem-solving activities as needed
• Maintain Competency Center documents including procedures and communications

Business Intelligence Support Analyst

Product Analyst

• Leading complex analysis to develop actionable and innovative recommendations for achieving growth and profitability targets in the responsible states.
• Proactively assessing market risks and opportunities, evaluating multiple possible solutions, and maximizing data-based insights to influence the decisions.
• Using tools like Snowflake, SQL, Microsoft Excel, Essbase to access and analyze large amounts of data (may also use other tools such as SAS, PowerBI, Python, etc.)
• Understanding and communicating the overall performance and strategy of personal lines auto and property products in your assigned markets.
• Quantifying catastrophe risk and identifying risk management strategies.
• Building annual revenue plans and explaining variances to these plans.
• Working cross-functionally with partners across the organization, including Marketing, Actuarial, Finance, and others, to support the development, design, and implementation of new products, programs, and processes.
• Delivering effective presentations of findings to multiple levels of internal and external stakeholders, adapting the content as appropriate.
• Providing guidance and mentorship to junior analysts.

Insurance Product Analyst IV – State Product Management

Insurance

• Manage and develop a team of Business Technology Strategists, setting clear expectations, priorities, and performance metrics
• Build team capabilities in strategic thinking, analysis, and stakeholder engagement
• Ensure high-quality, consistent strategic outputs including analysis, roadmaps, and executive communications
• Lead talent development, performance management, and succession planning
• Partner with Insurance leadership to align technology strategy with business goals (growth, efficiency, risk management)
• Translate Insurance strategy into multi-year technology roadmaps and capability plans
• Advise executives on tradeoffs across cost, risk, speed, and value
• Anticipate future needs and shape strategic options proactively
• Own the Insurance technology strategy portfolio, including roadmap development, prioritization, sequencing, and dependencies
• Lead technology investment planning, business case development, and governance
• Prioritize initiatives based on value, alignment, risk, and capacity
• Track outcomes, benefits realization, and KPI performance
• Assess current-state systems, processes, and architecture to identify modernization opportunities
• Partner with enterprise architecture, delivery, analytics, and operations to ensure execution alignment
• Provide oversight for major digital transformation initiatives
• Lead executive discussions, strategy sessions, and workshops
• Communicate complex technology topics in clear, business-friendly terms
• Act as liaison across business, IT, vendors, and partners; influence without direct authority
• Oversee vendor strategy, alignment, and performance

Business Strategy Manager – Insurance Systems

Claims Specialist

• Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
• Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Create additional sub-claims if needed.
• Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• Evaluate the financial value of the loss.
• Approve payments for the appropriate parties accordingly.
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.

Property Claims Specialist

Customer Support

• Promote ACG products and services
• Promote customer satisfaction
• Participate in office events to help generate revenue by improving member awareness of products
• Greet customers and provide peace of mind by servicing their needs
• Provide sales and support services to members
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members
• Receive and resolve member/customer complaints
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products

Customer Service Representative

Systems Engineer

• Work within an agile environment to design, document, and support Customer Data Hub capabilities that enable multiple application teams, customer communications, and analytics/reporting consumers.
• Partner with product and business partners (including Business Relationship Management Consultants and data stewards) to understand customer data needs and translate them into clear, comprehensive user stories.
• Lead the creation and refinement of user stories, ensuring they are complete, prioritized, and traceable, with dependencies and impacts understood across upstream source systems and downstream consumers.
• Define robust acceptance criteria that cover functional behavior, data accuracy and data quality, transformation expectations, integration/error handling scenarios, and non-functional requirements.
• Perform customer data mapping and lineage analysis, identifying sources, documenting attributes and definitions, and tracing how customer data moves from source applications into the hub and out to downstream consumers.
• Analyze and define customer data mastering and transformation logic (standardization, validation, enrichment, and reconciliation) so downstream systems receive accurate, complete, and well-structured data.
• Support platform modernization and data enablement initiatives, including adopting cloud-based data platforms, improving data pipelines, and enabling scalable analytics consumption.
• Validate integrations and data outcomes by reconciling source vs. hub vs. downstream results, verifying match/merge behavior where applicable, and ensuring fixes are regression-tested.
• Collaborate with engineers and architects on hub configuration and solution design, integration patterns, SQL reviews, and debugging during development and production support cycles.
• Partner with QA teams to validate solution quality using the acceptance criteria you authored.
• Support stable operations for the Customer Data Hub through incident triage, root cause analysis, impact assessment, and clear communications; create and maintain runbooks, data dictionaries, and interface documentation to enable repeatable support and reduce repeat issues.
• Continuously learn and improve, adapting to new tools and platforms while helping evolve shared standards for customer data definitions, quality, and integrations.
• Apply data governance and privacy/security practices when documenting, analyzing, and troubleshooting sensitive customer data, partnering with data stewards and control teams as needed.

IT Systems Analyst III – Customer Data Hub, Data & Analytics

Operations

• Leads cross functional process improvement teams and Kaizen/Just Do It events.
• Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
• Solves complex business issues to improve operational efficiency.
• Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
• Prioritizes and implements process change requirements based on the critical effort needs.
• Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
• Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
• Updates and maintains documentation on process improvements and process performance.
• Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
• May support the development of training and/or change management materials or activities to support new processes or procedures.

Process Improvement Specialist – Business Optimization

Frontend Engineer

• Provide technical leadership for modern web applications built primarily with React and Next.js, ensuring scalable, performant, and maintainable implementations.
• Guide the team in implementing Next.js rendering strategies including server-side rendering (SSR), static generation, routing, and data-fetching patterns.
• Lead implementation decisions related to component architecture, state management, accessibility, and performance optimization in React-based applications.
• Collaborate with back-end and platform teams using a working understanding of .NET-based application programming interfaces (APIs) and SQL-backed data sources to support integrations and troubleshooting.
• Serve as the final authority on team-level technical implementation decisions, coding standards, and design patterns.
• Translate architecture designs and solution guidance provided by the Digital Solutions Architect into clear, build-ready technical approaches for the engineering team.
• Lead hands-on development activities, including complex feature implementation, refactoring, and performance optimization.
• Establish and enforce best practices for code quality, security, testing, and deployment aligned with DevSecOps standards.
• Conduct and oversee code reviews to ensure consistency, maintainability, scalability, and adherence to standards.
• Identify technical risks early and propose mitigation strategies in collaboration with the Engineering Manager.
• Guide engineers in estimating technical effort and complexity for features and enhancements.
• Support sprint planning and delivery by advising on technical feasibility and sequencing of work.
• Mentor engineers and senior engineers through technical coaching, pairing, and design reviews.
• Drive resolution of complex technical issues, production incidents, and systemic defects.
• Collaborate closely with Quality Assurance (QA), Product, UX, and Architecture to ensure solutions meet functional, non-functional, and quality requirements.
• Ensure systems meet performance, availability, accessibility, and security expectations.
• Contribute to technical documentation, including design decisions, standards, and implementation guidelines.
• Stay current with emerging technologies, frameworks, and industry best practices relevant to the digital platform.

Lead React Software Engineer

• Maintenance and servicing of insurance policies
• Verifying new business applications
• Processing insurance and membership payments
• Updating electronic member information
• Maintaining filing systems and typing

Insurance Service Specialist

• Identify customer needs and recommend appropriate insurance products
• Offering an array of personal lines, small commercial and life insurance products
• Establish strong customer and community relationships to help develop additional leads and referrals
• Maintain partnerships with insurance company representatives and underwriters

Insurance Sales Agent

Manager

• Manage a high-stakes portfolio: Shape and scale a multi-state homeowner's portfolio with direct impact on growth, profitability, and risk strategy.
• Operate at the center of the business: Work across underwriting, pricing, technology, and customer experience—where the most critical decisions get made.
• Build and lead a high-performing team: Develop and empower product managers to deliver complex initiatives and raise the bar on product excellence.
• Turn strategy into real-world outcomes: Take products from concept to market—and then continuously refine them based on performance, data, and market dynamics.
• Drive measurable business results: Drive product performance end-to-end, from loss ratio and growth to mix and expense management.
• Modernize how we build insurance products: Integrate new data sources, tools, and digital capabilities to improve pricing precision, underwriting, and speed to market.
• Shape the future of property insurance: Influence underwriting strategies, product design, and portfolio decisions in a rapidly evolving risk environment (cat, climate, regulation).
• Partner with top talent across the enterprise: Collaborate with Actuarial, Data Science, Technology, and more to solve complex, high impact problems.
• Continuously improve and innovate: Find opportunities to enhance product features, streamline processes, and strengthen our competitive position.
• Have a real voice at the table: Engage with senior leadership to influence strategy, prioritize investments, and drive enterprise level decisions.

Senior Manager, Property Product Strategy – Development

Data Engineer

• Function as a consultant between technology unit and other business units
• Understand challenges and enable solutions to data problems with code
• Begin with technical specifications to code solutions
• Test solutions to ensure they meet business objectives
• Collaborate with the business to ensure functional implementation

D & A Data Engineer

Salesforce Developer

• Lead end-to-end Salesforce solution architecture and technical design, defining data models, integrations, security, and performance strategies aligned with enterprise standards.
• Drive AI/Agentforce initiatives, embedding intelligent automation into service, contact center, and field operations workflows.
• Configure and enhance Service Cloud (case management, omni-channel, automation) and support contact center integrations (e.g., Genesys, Salesforce Voice).
• Lead Field Service Lightning (FSL) implementations including service territories, work orders, scheduling/dispatch, and mobile solutions for roadside operations.
• Architect and deliver enterprise integrations using APIs, Platform Events, and middleware (e.g., MuleSoft), including legacy system modernization.
• Collaborate with business and product teams in Agile (SAFe/Scrum) environments to translate requirements into technical solutions and drive DevOps practices (SFDX, CI/CD).
• Provide technical leadership and mentorship, enforce coding standards, conduct reviews, and drive continuous improvement and innovation

Senior Salesforce Technical Lead – Architect, Service Cloud, FSL

• Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS
• Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models
• Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain 99.9%+ uptime
• Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability
• Partner with business and product teams to deliver high-value features and shape the technology roadmap
• Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement
• Communicate system health, strategy, and delivery progress to senior and executive leadership.

Salesforce Application Manager

Director

• Lead and direct operations across 10+ Car Care locations, ensuring achievement of revenue growth, profitability, and quality performance targets
• Drive execution of district business plans, aligning store performance with company goals and strategic priorities
• Develop, coach, and hold accountable store leaders to achieve sales, service, and operational excellence
• Oversee staffing strategies, talent development, and retention efforts to build high-performing teams
• Ensure exceptional service delivery and customer satisfaction through consistent execution of AAA’s quality standards
• Monitor financial performance, analyze operational and sales reports, and implement action plans to address performance gaps
• Maintain oversight of all operational functions including inventory, purchasing, facility standards, and compliance
• Lead new store openings, relocations, and operational transitions within the district
• Partner cross-functionally with Retail, Finance, HR, and other business units to drive results and resolve issues
• Ensure compliance with all company policies and regulatory requirements, including OSHA and environmental standards
• Build and maintain relationships with external partners, vendors, and community stakeholders to enhance business growth
• Contribute to broader business line strategy as a key member of the leadership team
• Other duties as assigned.