Process Improvement Specialist – Business Optimization

AAA

Process Improvement Specialist at AAA Club Alliance leading improvement initiatives and cross-functional teams. Analyzing data to implement business process improvements across various lines.

Posted 5/1/2026full-timeWilmington • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $61,959 - $107,276 per yearWebsite

About the role

Key responsibilities & impact

Leads cross functional process improvement teams and Kaizen/Just Do It events.
Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
Solves complex business issues to improve operational efficiency.
Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
Prioritizes and implements process change requirements based on the critical effort needs.
Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
Updates and maintains documentation on process improvements and process performance.
Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
May support the development of training and/or change management materials or activities to support new processes or procedures.

Requirements

What you’ll need

Bachelor’s degree in business or related field preferred
3-5 years relevant experience in process improvement initiatives
Experience with Six Sigma, Lean or Kaizen events highly desirable
Formal Six Sigma or other Process Improvement certification preferred
Strong analytical background and problem solving skills
Excellent communication, facilitation, and presentation skills
Ability to work with diverse groups and manage client relationships
Ability to analyze large data sets
Proven ability to lead project teams to successful outcomes

Benefits

Comp & perks

Competitive annual salary; the starting base salary range is $61,959-107,276*
Annual Bonus + Annual Merit Increase Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementdata gatheringprocess mappingroot cause analysisperformance trendinganalytical skillsdata analysis

Soft Skills

problem solvingcommunication skillsfacilitation skillspresentation skillsclient relationship managementteam leadership

Certifications

Six Sigma certificationProcess Improvement certification