Salesforce Application Manager

AAA

Salesforce Application Manager leading multiple Agile teams delivering Salesforce solutions for AAA’s Emergency Roadside Service. Ensuring system reliability and operational excellence in a 24/7 environment.

Posted 4/28/2026full-timeCosta Mesa • California, Texas • 🇺🇸 United StatesSeniorLead💰 $145,900 - $194,600 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS
Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models
Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain 99.9%+ uptime
Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability
Partner with business and product teams to deliver high-value features and shape the technology roadmap
Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement
Communicate system health, strategy, and delivery progress to senior and executive leadership.

Requirements

What you’ll need

10+ years of experience leading and managing high-performing engineering teams in enterprise environments
Strong hands-on experience with Salesforce Service Cloud and Field Service Lightning (FSL)
Proven background in Salesforce development (Apex, LWC, integrations, data modeling)
Demonstrated success managing mission-critical, high-availability systems with 24/7 production support
Experience leading incident response, outage resolution, and service restoration under pressure
Strong understanding of DevOps, CI/CD pipelines, and release management
Ability to balance system stability, development velocity, and code quality
Preferred Qualifications: Salesforce certifications such as: Platform Developer I / II, Service Cloud Consultant, Field Service Lightning (FSL) Consultant
Experience in roadside assistance, field service, insurance, or contact center domains
Familiarity with enterprise integrations, middleware, and telephony/contact center platforms
Experience with Salesforce Agentforce, Einstein AI, or AI-driven automation frameworks, including building or integrating intelligent agents into service and field workflows
Exposure to AI/ML-driven decisioning, automation, and orchestration within CRM ecosystems.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce Service CloudField Service LightningApexLWCintegrationsdata modelingDevOpsCI/CD pipelinesincident managementroot cause analysis

Soft Skills

leadershipmentoringcommunicationproblem-solvingstrategic thinkingcollaborationcontinuous improvementpressure managementorganizational skillsteam management

Certifications

Salesforce Platform Developer ISalesforce Platform Developer IISalesforce Service Cloud ConsultantSalesforce Field Service Lightning Consultant