Senior Salesforce Technical Lead – Architect, Service Cloud, FSL

AAA

Senior Salesforce Technical Lead driving large-scale CRM transformation at Auto Club Enterprises. Leading Salesforce solution architecture and technical design for Service Cloud and Field Service Lightning.

Posted 4/28/2026full-timeCosta Mesa • California, Texas • 🇺🇸 United StatesSenior💰 $132,600 - $176,900 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead end-to-end Salesforce solution architecture and technical design, defining data models, integrations, security, and performance strategies aligned with enterprise standards.
Drive AI/Agentforce initiatives, embedding intelligent automation into service, contact center, and field operations workflows.
Configure and enhance Service Cloud (case management, omni-channel, automation) and support contact center integrations (e.g., Genesys, Salesforce Voice).
Lead Field Service Lightning (FSL) implementations including service territories, work orders, scheduling/dispatch, and mobile solutions for roadside operations.
Architect and deliver enterprise integrations using APIs, Platform Events, and middleware (e.g., MuleSoft), including legacy system modernization.
Collaborate with business and product teams in Agile (SAFe/Scrum) environments to translate requirements into technical solutions and drive DevOps practices (SFDX, CI/CD).
Provide technical leadership and mentorship, enforce coding standards, conduct reviews, and drive continuous improvement and innovation

Requirements

What you’ll need

Extensive years of experience in Salesforce and enterprise CRM implementations.
Deep expertise in: LWC, Aura, Apex programming Service Cloud and Field Service Lightning (FSL)
Salesforce data modeling, security, and sharing model
Strong experience in enterprise integrations (APIs, Platform Events, middleware like MuleSoft).
Proven experience delivering large-scale, multi-cloud Salesforce implementations.
Experience working in insurance, roadside assistance, or field service domains.
Hands-on experience with: SOQL/SOSL, batch jobs, and data quality management
DevOps tools (SFDX, Git, CI/CD pipelines)
Strong understanding of Agile methodologies (SAFe, Scrum).
Ability to lead cross-functional teams and communicate effectively with both technical and business stakeholders.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceLWCAuraApexService CloudField Service LightningAPIsPlatform EventsSOQLSOSL

Soft Skills

technical leadershipmentorshipcommunicationcollaborationcontinuous improvementinnovationcross-functional team leadership