Financial Planning and Analysis

• Prepare financial analyses, research, reports, and statements to support management decisions
• Ensure data integrity within financial systems
• Analyze and evaluate the financial impact of decisions and transactions
• Respond to departmental and management inquiries and requests for financial data
• Interpret results and provide recommendations and action plans
• Develop and maintain complex financial models
• Prepare and present written and oral reports and documents
• Support internal and external auditors by preparing schedules, responding to inquiries, and implementing recommended changes
• Coordinate, test, and document system changes or upgrades
• Represent Finance on corporate teams and initiatives
• Develop and maintain job documentation and procedures

Accountant / Financial Analyst

Technician

• Perform fluid flushes and replacements, visual vehicle inspections, belt and hose replacements, battery testing and replacement, and general automotive repairs
• Clean and maintain test equipment and machines
• Empty portable fluid drains into bulk waste fluid storage tanks and clean portable drains according to shop guidelines
• Mount, balance, and install tires
• Perform maintenance and advanced automotive repairs and diagnosis for engines, transmissions, suspension/steering, brakes, ABS/traction control, electrical systems, and heating/AC
• Maintain specialized automotive knowledge and develop additional technical skills
• Maintain a clean, organized work area and properly maintain tools and equipment
• Follow equipment-manufacturer safety procedures and corporate safety policies
• Organize and plan work for efficient job performance, including vehicle movement
• Perform repairs and maintenance according to manufacturer procedures or accepted industry practices

Automotive Technician

• Perform fluid flushes and replacements, visual vehicle inspections, belt and hose replacements, battery testing and replacement, and general automotive repairs
• Clean and maintain test equipment and machines
• Empty and clean portable fluid drains according to shop guidelines
• Mount, balance, and install tires
• Maintain and develop general automotive and technical skills
• Perform maintenance and advanced automotive repairs and diagnosis for engines, transmissions, suspension/steering, brakes, ABS/traction control, electrical systems, and heating/AC
• Maintain a clean, organized work area and properly maintain tools and equipment
• Follow equipment manufacturer safety procedures and corporate safety policies
• Organize presented work and plan for efficient vehicle movement and job performance
• Perform repairs and maintenance according to manufacturer procedures or accepted industry practices
• Work Saturdays as part of the regular schedule, with five working days, one weekday off, and Sundays off

• Perform fluid flushes and replacements, visual vehicle inspections, belt and hose replacements, battery testing and replacement, and general automotive repairs
• Clean and maintain test equipment and machines
• Empty portable fluid drains into bulk waste fluid storage tanks and clean portable drains according to shop guidelines
• Mount, balance, and install tires
• Maintain and develop general automotive and technical skills
• Perform maintenance and advanced automotive repairs and diagnostics for engines, transmissions, suspension/steering, brakes, ABS/traction control, electrical systems, and heating/AC
• Provide technical guidance through automotive diagnostic expertise
• Maintain a clean, well-organized work area
• Maintain tools and equipment and follow manufacturer and corporate safety procedures
• Organize and plan work for maximum efficiency, including vehicle movement
• Perform repairs and maintenance according to manufacturer procedures or accepted industry practices

• Perform fluid flush and replacement, visual vehicle inspections, belt and hose replacement, battery testing and replacement, and general automotive repairs
• Clean and maintain test equipment and machines
• Empty and clean portable fluid drains according to shop guidelines
• Mount, balance, and install tires
• Maintain and develop general automotive technical skills
• Perform maintenance and advanced automotive repairs and diagnosis for engines, transmissions, suspension/steering, brakes, ABS/traction control, electrical systems, and heating/AC
• Maintain a clean, organized work area and properly maintain tools and equipment
• Follow manufacturer safety procedures and corporate safety policies
• Organize work and plan vehicle movement for maximum efficiency
• Perform repairs and maintenance according to manufacturer procedures or accepted industry practices
• Provide technical guidance through automotive repair experience

Representative

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings
• Generate leads and share travel and insurance specials
• Provide travel information and conduct outbound promotional calls for insurance and travel products
• Respond to member inquiries and help resolve complaints
• Refer complex questions or concerns to senior staff, agents, or management when appropriate
• Process payments for insurance policies, travel products, tickets, and travel money products
• Handle remittance/depository transfers and balance the cash drawer
• Provide administrative support to travel and insurance sales staff during peak periods
• Participate in office activities that support branch goals
• Perform other duties as assigned

Field Membership Representative

Legal Assistant

• Support attorneys in the legal process necessary for conducting company business
• Review, analyze, and summarize issues involved in incoming litigation or administrative actions
• Determine file documentation needs, obtain proofs, and clarify facts and issues
• Organize, assemble, and interpret records and documents
• Serve as a resource for company personnel regarding corporate legal matters and departmental procedures
• Support personal injury litigation matters throughout the pendency of lawsuits
• Research medical facts when necessary
• Type and generate pleadings, legal documents, correspondence, memoranda, letters, and charts
• Schedule and record attorney meetings, depositions, and court hearings
• Maintain attorney appointment calendars
• Assemble data and provide input for computerized research and litigation monitoring systems
• Assist in preparing a legal periodical for Claims department distribution
• Provide office administration support, including mail processing, data input, courier activities, budget administration, payment processing, and notary services
• Interact with business-line customers and visitors to address support needs
• Establish and maintain case files and corresponding electronic diary systems
• Advise staff and management regarding items requiring attention or action
• Initiate, complete, and submit routine forms required by courts or regulatory entities
• Contact organizations to obtain documents
• Manage correspondence for key dates and names
• Record pertinent information and maintain files

Legal Assistant – Personal Injury Litigation

Business Intelligence Analyst

• Coordinate, analyze, validate, and submit regulatory data requests from state insurance departments, the NAIC, and other regulatory agencies
• Ensure timely and accurate reporting of personal lines insurance data, including premiums, exposures, claims, underwriting results, and other business metrics
• Analyze regulatory data against statutory financial statements and prior regulatory filings
• Identify, reconcile, and resolve discrepancies before submission
• Maintain consistency across reporting cycles using established reporting methodologies and institutional knowledge
• Manage recurring and ad hoc regulatory data requests and competing priorities
• Plan, prioritize, and coordinate cross-functional activities for collection, validation, and submission of regulatory information
• Identify and mitigate risks affecting reporting timelines; escalate issues and engage subject matter experts
• Collaborate with internal business partners to resolve data gaps and determine reporting approaches
• Serve as primary point of contact with regulatory agencies regarding data clarifications, requirements, timelines, and extension requests
• Partner with Legal, Product Management, Actuarial, Claims, Service Operations, Accounting & Finance, and other business units
• Serve as liaison between regulatory agencies and internal stakeholders
• Foster cross-functional relationships to align regulatory reporting with business operations and compliance requirements

Regulatory Reporting Analyst

Instructor

• Deliver behind-the-wheel instruction to students of varying ages and experience levels following AAA’s curriculum and training standards
• Use driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices
• Maintain all required state documentation
• Travel within a 50-mile radius as needed
• Safely assume control of the vehicle from the passenger seat during instruction or emergency situations

Driving School Instructor

Call Center Representative

• Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
• Understand members’ distress and ensure their immediate safety
• Document call details promptly and accurately
• Maintain a compassionate and composed demeanor during high-intensity calls
• Relay critical information to internal and external teams to expedite dispatch
• Collaborate with the team to support smooth Emergency Roadside Service operations
• Work in a structured environment with measured performance goals focused on member satisfaction

Call Center Representative – Roadside Assistance

• Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
• Understand members’ distress, ensure their immediate safety, and document details promptly and accurately
• Maintain a compassionate and composed demeanor during high-intensity calls
• Relay critical information to internal and external teams to expedite dispatching
• Collaborate with the team to ensure smooth operation of Emergency Roadside Service
• Work in a structured environment with performance goals focused on member satisfaction

• Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
• Understand members’ distress, ensure their immediate safety, and document details promptly and accurately
• Maintain a compassionate and composed demeanor during high-intensity calls
• Relay critical information to internal and external teams to expedite dispatching
• Collaborate with the team to ensure smooth operation of Emergency Roadside Service
• Work in a structured environment with measured performance goals to drive member satisfaction

• Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
• Understand members’ distress, ensure their immediate safety, and document details promptly and accurately
• Maintain a compassionate and composed demeanor during high-intensity calls
• Relay critical information to internal and external teams to expedite dispatching
• Collaborate with the team to ensure smooth operation of Emergency Roadside Service
• Work in a structured environment where performance goals are set and measured to drive member satisfaction

DevOps Engineer

• Design, deploy, and maintain scalable and reliable cloud infrastructure on AWS and GCP.
• Build scalability, fault-tolerance, security, and performance into our data platforms to meet our growing data & analytics needs.
• Develop cloud data ingestion and processing frameworks.
• Automate routine tasks to improve efficiency and reduce manual intervention.
• Implement and maintain CI/CD pipelines for data applications.
• Optimize data pipelines and processes for performance and scalability.
• Troubleshoot and resolve issues related to data pipelines and data processing.
• Work with our data engineering teams, data science teams, and analytical business users to review and ensure best practices are followed and high-quality code gets implemented.
• Partner with our Information Security, Application Security, and Cloud Infrastructure Services teams to ensure data is secure both at-rest and in-flight.
• Ensure data platforms remain current to take advantage of the latest features and support.
• Mentor, teach, champion, and encourage an Automation mindset amongst the IT department and other business units.
• Communicate the status of assigned work to management and follow agile practices, standard procedures, and policies.

Cloud Data DevOps Engineer

Manager

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Accountant / Financial Analyst

Automotive Technician

Automotive Technician

Automotive Technician

Automotive Technician

Field Membership Representative

Legal Assistant – Personal Injury Litigation

Regulatory Reporting Analyst

Driving School Instructor

Call Center Representative – Roadside Assistance

Call Center Representative – Roadside Assistance

Call Center Representative – Roadside Assistance

Call Center Representative – Roadside Assistance

Cloud Data DevOps Engineer

Claims Team Manager – Auto Liability