Actuary

• Prepare and coordinate analyses for insurance rating
• Support individual account pricing, perform portfolio ratemaking analyses, and lead projects of moderate complexity
• Conduct actuarially sound statistical analysis
• Evaluate analytical work done by others and make decisions and recommendations
• Document assumptions and methods in an organized fashion
• Collaborate with cross-functional teams to provide actuarial support
• Follow industry developments and emerging actuarial methods
• Provide mentorship and guidance for junior colleagues

Actuarial Consultant, Commercial Pricing

Manager

• Directly manage and coach Business Technology Strategists; set clear expectations, priorities, and success metrics for the team
• Build strategic, analytical, and stakeholder management capabilities across the team
• Ensure consistency, quality, and rigor in strategic analysis, roadmaps, and executive communications
• Support talent development, performance management, and succession planning
• Serve as the technology strategy partner to Insurance leadership, ensuring technology direction supports business growth, efficiency, and risk management
• Lead the translation of Insurance business strategy into cohesive, multi-year technology strategies and capability roadmaps
• Advise executives on tradeoffs between cost, risk, speed, and value across technology initiatives
• Anticipate future business and technology needs and proactively shape strategic options
• Own the Insurance technology strategy portfolio, including roadmap development, prioritization, sequencing, and dependency management
• Lead technology investment planning, business case development, and governance processes
• Ensure initiatives are evaluated and prioritized based on value creation, strategic alignment, risk, and resource capacity
• Track outcomes, benefits realization, and KPI performance across the portfolio
• Oversee assessment of current-state processes, systems, and architecture across the Insurance domain
• Guide identification of modernization, simplification, and transformation opportunities
• Partner with enterprise architecture, delivery, analytics, and operations teams to ensure strategic intent is preserved through execution
• Provide oversight and guidance for major digital transformation initiatives and platform changes
• Lead discussions, strategy sessions, and workshops with senior business leaders
• Communicate complex technology concepts in clear, business-focused terms
• Act as a key liaison between business leadership, IT delivery teams, vendors, and external partners
• Influence decision-making across the organization without direct authority
• Provide strategic oversight of vendor relationships supporting Insurance technology
• Ensure vendors align to roadmap priorities, architectural standards, and value expectations
• Escalate and resolve strategic risks or performance issues
• Monitor trends in feedback, adoption, and support data to identify systemic issues
• Drive continuous improvement in agent experience, operational efficiency, and decision-making
• Stay informed on emerging technologies and assess relevance for Insurance use cases
• Perform other duties as assigned

Manager, Business Technology Strategy

Events

• Making daily warm sales calls from our large membership database
• Identifying the financial needs of our members and translating the importance and benefits of Life insurance products
• Provide excellent customer service and maintain retention

Life Sales Agent

QA Engineer

• Conduct audits of property files to identify trends, patterns, or anomalies in the claims handling process
• Communicate and interact with a variety of individuals including insureds and claimants
• Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements
• Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data
• Produce clear, concise audit write-ups that summarize findings and actionable recommendations for claim handling
• Control expenses for areas of responsibility
• Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability
• Coordinate with internal and external departments as required.
• Determine policy obligations by assessing the liability and damage components of the loss
• Investigate and differentiate between allegations and facts in each loss
• Respond quickly and effectively to customer needs and problems.
• Recognize and appropriately address complex coverage issues
• Recognize and appropriately address complex subrogation issues

Claims Service Representative 3 – Quality Assurance

Administration

• Administer and maintain CMDB platforms (e.g., BMC Helix CMDB, BMC Discovery)
• Configure datasets, class models, metadata, sync maps, and scheduled jobs
• Support automated discovery sources (BMC Discovery, SCCM) and ensure accuracy of ingested CI data
• Manage integrations with additional systems of record (Flexera, MS‑SQL ingestion, etc.)
• Configure and maintain normalization rules (product names, manufacturers, categorization)
• Manage reconciliation identification and precedence rules to prevent duplicates and preserve authoritative attributes
• Perform routine CMDB audits, gap analysis, and remediation of CI data issues
• Monitor reconciliation logs, data ingest failures, and inconsistent CI patterns
• Maintain CMDB technical documentation, runbooks, and administrator guides
• Train analysts and IT staff on CMDB standards, tools, and data stewardship expectations
• Provide ITSM support for incidents and problems, and change management processes through accurate CI relationships and lifecycle management
• Provide impact analysis and CI dependency insight to service owners

CMDB Administrator

Insurance

• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
• Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
• Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
• Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
• Assist Underwriting and Brokerage Departments in satisfying requirements.
• Respond to customer inquiries and problems and ensure sound sales practices are used.
• Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.

Life Insurance Specialist

• Join America’s most trusted brand with over 100 years of service
• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
• Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
• Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
• Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
• Respond to customer inquiries and problems and ensure sound sales practices are used.

Security Engineer

• Design, implement, and optimize enterprise‑wide DLP controls using Microsoft Purview DLP, Information Protection, and Netskope DLP/CASB
• Engineer DLP policies, classifiers, exceptions, and workflows for cloud (SaaS, IaaS, PaaS), endpoint, and web channels
• Lead integration of DLP and CASB tools with cloud platforms including AWS, Azure, and Google Cloud
• Partner with cloud architects and application teams to embed DLP and CASB controls into cloud-native environments
• Develop and enforce advanced DLP policies aligned to security standards, regulatory requirements, and risk tolerance
• Monitor, analyze, and automate DLP management processes combining SOC, SIEM, and telemetry
• Serve as a technical expert for complex DLP and CASB incidents
• Provide leadership in mapping DLP controls to GDPR, CCPA, PCI, HIPAA, and other frameworks
• Educate and influence interested parties on DLP findings, risk areas, and recommended mitigations

IT Security Engineer – DLP, CASB Engineering

Product Manager

• Shape personal lines catastrophe risk strategy
• Define and evolve our countrywide catastrophe risk management approach
• Establish concentration risk thresholds and portfolio diversification strategies
• Translate catastrophe model insights into actionable underwriting and pricing strategies
• Lead cross-functional initiatives
• Serve as the organizational quarterback for initiatives across underwriting, actuarial, reinsurance, analytics, and product teams
• Lead complex initiatives that strengthen portfolio resilience and growth
• Align business groups on strategy and drive execution through influence and collaboration
• Drive portfolio risk management
• Monitor catastrophe exposure and total insured values across geographies and perils
• Develop strategies to manage accumulation risk and improve portfolio diversification
• Project manage implementation of underwriting guidelines, product changes, and operational controls that support risk objectives
• Turn analytics into business decisions
• Interpret catastrophe model outputs and communicate their practical implications
• Drive organizational understanding on the impacts of inflation and macroeconomic trends to our total insured values and manage insurance-to-value of the book
• Team with reinsurance, actuarial, and capital management teams to evaluate catastrophe exposure and loss volatility
• Leverage catastrophe risk capabilities
• Find opportunities to improve catastrophe risk monitoring, reporting, and decision frameworks
• Lead initiatives such as improved accumulation management tools, coastal underwriting rules, or portfolio diversification programs
• Stay ahead of Insurance industry trends related to catastrophe risk, climate impacts, and emerging modeling approaches
• Serve as a catastrophe risk subject matter expert
• Provide guidance to internal business leaders on catastrophe risk implications and portfolio management strategies
• Communicate complex risk insights clearly to leadership and cross-functional teams
• Shape strategy by defining acceptable concentration risk thresholds and determining the markers for long-term success of our personal lines property book.

Personal Lines Insurance Catastrophe Risk Product Manager

Risk

• Assist with the execution and maintenance of the IT risk management program
• Evaluate and mitigate information technology risks across the organization
• Support internal and external IT risk assessments as dictated by the senior team members
• Contribute to IT risk appetites, tolerances, and mitigation plans related to IT systems
• Support monitoring activities of 1st line access reviews for general users, privileged users, and passwords
• Coordinate with IT to maintain an IT risk register, control library, and assign risk ownership
• Research industry trends, emerging threats, and evolving regulations
• Contribute to training company stakeholders on IT risk
• Contribute to Enterprise Risk Management team’s reporting and processes (e.g. key risks, watch list risks, AI Systems Program)

IT Risk Analyst

• Execute and maintain the IT risk management program
• Drive activities related to the IT risk management strategy
• Organize and update IT risk management policies, standards, and processes
• Support training and development of ERM teammates
• Perform analysis of key IT Risk performance/risk indicators
• Coordinate internal and external IT risk assessments
• Maintain the IT risk appetites and tolerances
• Conduct monitoring of 1st line access reviews
• Lead the maintenance and enhancement of the IT risk register and control library
• Drive regulatory readiness efforts and governance assessments
• Identify and analyze emerging threats, technologies, and regulatory changes
• Provide expert insights and recommendations

Senior IT Risk Analyst

Customer Support

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Customer Service Representative – Insurance

Human Resources

• Supports daily work in ergonomics, ADA, benefits, leave of absence, and compliance tasks
• Receives ergonomic requests and processes orders through procurement or approved vendors
• Maintains an ergonomic tracking worksheet and follow-up diary
• Researches, assigns, and coordinates vendor assessments
• Schedules appointments and sends confirmations
• Tracks all stages of ergonomic requests through completion and closure
• Processes billing and vendor payments
• Provides system and technology support to consultants and vendors
• Pulls, reviews, and analyzes data from HR and vendor systems
• Completes other related projects assigned
• Helps administer health, welfare, retirement, and wellness programs
• Guides employees on eligibility, program information, coverage amounts, wellness incentives, and claims steps
• Monitors vendor issues and reports performance concerns to management
• Supports system updates, process changes, and new plan designs
• Gathers and reviews engagement and program use data
• Provides basic assistance with regulatory testing and filings under ERISA and other laws
• Responds to EDD requests with required employment and leave information
• Checks FMLA eligibility and supports leave process as requested
• Provides employment and leave details for Long-term Disability (LTD) requests
• Responds to state specific notices requiring basic employment and leave data
• Produces non-complex Reasonable Accommodation (RA) approval letters
• Reviews the Short-term Disability (STD) pay file and flags abnormalities for Payroll in a timely manner
• Codes and processes monthly invoices for: Tuition Reimbursement, Student Loan Repayment Program, Applause Recognition Program, Immigration trust accounts
• Assists with immigration tasks, including posting Labor Condition Application (LCA) notices and preparing documents related to the H‑1B process

HR Compliance Associate

Attorney

• Drive the identification, evaluation, and adoption of AI- and technology-enabled solutions across the Legal Division
• Translate Legal business needs into practical, compliant solutions
• Partner closely with Legal departments (including corporate law teams and staff counsel) along with IT, Data and Security teams
• Identify and prioritize high-impact innovation and AI opportunities across Legal practice groups
• Conduct business process analysis, user research, and technology assessments
• Design hypotheses, pilots, and experimentation plans
• Lead initiatives from pilot through deployment and sustained adoption
• Evaluate technology vendors using structured criteria
• Track outcomes such as time savings, cycle-time reduction, and quality indicators

Actuarial Consultant, Commercial Pricing

Manager, Business Technology Strategy

Life Sales Agent

Claims Service Representative 3 – Quality Assurance

Life Sales Agent

CMDB Administrator

Life Insurance Specialist

Life Insurance Specialist

IT Security Engineer – DLP, CASB Engineering

Personal Lines Insurance Catastrophe Risk Product Manager

IT Risk Analyst

Senior IT Risk Analyst

Customer Service Representative – Insurance

HR Compliance Associate

Senior Legal Innovation Strategist