AI Engineer

• Define and drive the vision, strategy, and roadmap for enterprise semantic data and data connectivity across business domains
• Partner with business and IT leaders to identify high-value opportunities to connect and standardize data across systems
• Position the semantic data product as a product, not just a technical asset, with clear customers, outcomes, adoption goals, and success metrics
• Define and evolve the product’s value proposition, ensuring alignment to business priorities and measurable outcomes
• Act as the general manager of the product, balancing user needs, technical feasibility, strategic priorities, operational constraints, and business impact
• Define and manage data products aligned to key business domains, including clear ownership, users, and success metrics
• Define target users and use cases for data products, ensuring alignment to specific decisions, workflows, and business outcomes
• Partner closely with business customers to ensure data products support critical decisions, workflows, and operational outcomes
• Drive adoption and usage of shared data assets across business units
• Identify and prioritize use cases where connected data unlocks measurable business value (e.g., improved decisioning, automation, personalization)
• Ensure solutions are aligned to real-world workflows and deliver tangible outcomes
• Lead the development and evolution of enterprise ontologies, taxonomies, and data models that represent key business concepts and relationships
• Establish a scalable semantic layer that enables reuse across analytics, AI, and operational use cases
• Ensure alignment of definitions across domains to reduce fragmentation and duplication
• Support both structured and unstructured data integration, enabling downstream AI and analytics applications
• Ensure data is discoverable, understandable, and usable across teams through consistent definitions and relationships
• Partner deeply with business domains to understand workflows, decision points, and data dependencies, acting as a product owner for how data supports those functions
• Own the end-to-end product lifecycle from discovery and definition to delivery and iteration
• Define product requirements, success metrics, and release plans
• Continuously refine the semantic data product based on user feedback and evolving business needs
• Define critical metrics to measure adoption, usability, and impact of the semantic data product
• Supervise usage and continuously improve accessibility and value delivery
• Evangelize the value of connected semantic data across the organization
• Partner with data governance teams to establish standards, definitions, and data quality expectations
• Promote consistency, reusability, and scalability of data assets across the enterprise

Senior Manager, AI Lead – Semantic Layer

Salesforce Developer

• Mentor the team to close their knowledge gap on any areas they feel is lacking to increase the team’s overall productivity
• Accept mentoring from others to shorten onboarding time and first production commit.
• Lead efforts at the epic-level in JIRA and provide guidance to your peers working alongside you.
• Coordinate with the other senior-level team members on advancing our best practices and efforts to raise the level of confidence both within the team and our stakeholders.
• Represent the team as a subject matter expert (SME) for all assigned initiatives.
• Create at least two (2) new innovations, per years, for our platform that add value to our stakeholders and members.

Senior Salesforce Engineer

Customer Support

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Customer Service Representative – Insurance

Customer Service Representative, Spanish Bilingual – Insurance

Customer Service Representative, Spanish Bilingual - Insurance

Actuary

• Provide contributions to the actuarial pricing and reserving group based on knowledge from the actuarial exam system and prior relevant academic or work experience.
• Mentor Actuarial Analyst colleagues while applying their knowledge to actuarial analysis of personal lines.
• Extract, manipulate, and validate data from relevant sources, and assess data quality.
• Supporting the business and overall team by performing analyses/reviews and completing ad-hoc requests/special projects in a timely manner with some support from peers and leaders.
• Evaluate procedures and processes and suggest potential alternatives or improvements.
• Maintain knowledge of current industry news and trends and consider their impact on Wawanesa.
• Represent Wawanesa at external events that may include universities, actuarial clubs, industry organizations, and charitable causes.
• Commit to professional development and continuous experiential learning to build cross-functional knowledge, technical skills, and mastery in competencies.
• Provide regular project updates to stakeholders and build trust with teams around the actuarial function.
• Contribute to the mentorship, training and development of actuarial analysts.

Senior Actuarial Analyst

Ecommerce

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

Insurance

• Serve as a trusted advisor to commercial business leaders, using advanced analytics and strong consulting skills to shape strategy and drive measurable business outcomes.
• Lead complex, cross-functional analytical initiatives from problem definition through recommendation and implementation.
• Proactively identify emerging trends, risks, and opportunities within the commercial book of business and influence decisions at senior leadership levels.
• Regularly lead and contribute to enterprise-impact initiatives, mentor and develop less experienced analysts, and ensure analytical rigor, consistency, and business relevance across deliverables.

Commercial Insurance Analytics Consultant

Business Analyst

• Own ongoing trend monitoring and investigative analysis for an assigned claims domain, becoming the team's go-to expert on the data, the operations, and the questions that matter to your stakeholders.
• Investigate the drivers behind what the data shows, going beyond the what to the why, and present findings as clear options and recommendations rather than open-ended observations.
• Build and maintain strong working relationships with operational leaders, peers in IT and the broader analytics organization, and other stakeholders in your domain.
• Prepare regular briefing decks and ad-hoc analyses that are accurate, well-designed, and tailored to the audience, whether that is a working session with a manager or a readout to senior leadership.
• Develop SQL on Snowflake to assemble the data needed for your analyses, and partner with the reporting team to operationalize any recurring reports that emerge from your work.
• Build Tableau dashboards and visualizations where they are the right tool for the job, with a clear bias toward simple, useful, and well-designed over complex or ornamental.
• Anticipate risk in your own work by routinely asking how does this fail, validating assumptions, and surfacing issues early with options for how to address them.
• Communicate proactively on progress, blockers, and timelines, and set clear expectations with stakeholders on what you will deliver and when.
• Contribute to the team's exploration of advanced analytical capabilities, including AI-enabled tools and techniques, and apply them where they add real value.
• Manage multiple projects and ad-hoc requests in parallel, prioritizing well and aligning your work to organizational priorities.

Claims Insights Analyst

Operations

• Responsible for securing and maintaining a stable network of quality 24/7 Emergency Roadside service providers to render roadside assistance to members and customers.
• Ensures Vendor Relations Managers achieve organizational goals for service quality, growth and cost-efficiency.
• Oversees the operation of ERS Fleets, in the Tidewater, Virginia Area.
• Involves collaboration with the Vice President, Automotive Services and other business unit management to develop strategy, initiatives and implementation processes to achieve organizational goals and remain competitive in the marketplace.
• Responsible for operations in Virginia and Alabama.
• Works with upper-level management in other business units on difficult and complex actions that may have escalated from the field.
• Requires strong knowledge of contract law, Club policy and procedures, business precedents and practices.
• Responsible for planning new initiatives, which requires making key decisions along the path from concept, implementation, and post review.

Automotive Field Operations Manager

• The Salesforce Developer is responsible for the day-to-day support of the Salesforce environment, users, configuration, customization, and implementation of custom applications.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Develop custom solutions and interfaces using the Salesforce platform.
• Experience working in Flows, LWC, Aura and Apex.
• Review, implement and propagate Salesforce Best Practices.

Accounting Manager

• Performs accounting functions related to the preparation, maintenance and/or reconciliation of a variety of subsidiary and general ledger accounts.
• Reviews invoices for compliance with corporate policies, duplicate payments and fraud control.
• Verifies and/or determines all information needed by disbursement system for inclusion into corporate ledgers.
• Enters data from invoices and payment requests into automated disbursement system.
• Analyzes computer output to determine discrepancies and errors and initiates corrective action to ensure integrity of ledger systems.
• Verifies that account balances are reported accurately and that reconciling items are cleared on a timely basis.
• Allocates operating expenses and maintains accounting records; compiles data and prepares periodic reports as directed.
• Ensures disbursements are made in accordance with vendor /corporate terms.
• Researches inquiries from vendors, sales, and/or service personnel regarding payment status of issued checks; determines status and initiates replacement check process in accordance with established control procedures.
• Reconciles accounting ledgers and other documents to supporting subsidiary systems and resolves discrepancies and informs appropriate personnel of inconsistencies.
• Receives and deposits miscellaneous checks.
• Researches non-coded checks to determine correct accounting detail and prepares audit schedules for use in internal and independent audits.
• Assists management or senior staff in developing and maintaining job documentation and procedures and documents supporting the resolution of problems affecting reconciliations with other departments, employees and/or banks.
• Researches and responds to inquiries concerning account status from vendors, members, and/or insureds.
• Responds to questions/concerns relative to operating expense reports as requested.
• Provides same day turnaround on rush documents.
• May respond to customer, agent, and/or management inquiries regarding billing related issues, invoices, cash receipts, commission related payments, process premium refunds, etc.

Senior Accounting Associate

Marketing

• Own the end‑to‑end integrated marketing strategy for member benefits, ensuring alignment with enterprise priorities and lifecycle needs.
• Develop integrated marketing strategies that position member benefits consistently across campaigns, lifecycle journeys, and touchpoints
• Lead annual and quarterly planning for benefits‑led initiatives in partnerships (i.e. with Membership, Brand, and Digital teams)
• Define clear value propositions for key benefit categories (e.g., discounts, protection products, experiences) by audience and life stage
• Ensure benefit strategies align with broader acquisition, engagement, and retention goals
• Serve as strategic lead for benefit integration within Integrated Marketing planning
• Coordinate execution across teams and channels to ensure cohesive, benefit‑led integrated campaigns.
• Lead cross‑functional campaign planning with Brand, Marketing Automation, Digital Engagement, UX, and Line‑of‑Business partners
• Ensure member benefits are embedded appropriately within integrated campaigns
• Align timing, messaging, and sequencing of benefit communications across owned, paid, and lifecycle channels
• Act as the central point of accountability for benefit inclusion and storytelling across campaigns
• Identify opportunities to scale or replicate benefit‑led learnings across campaigns
• Ensure benefits play a clear and intentional role at key lifecycle moments
• Shape benefit messaging strategies for onboarding, engagement, and renewal
• Partner with Lifecycle, Automation and Analytics teams to prioritize benefits and define success metrics
• Ensure benefit education and reinforcement are staged appropriately over time (vs. front‑loaded or fragmented)
• Monitor performance across campaigns and lifecycle communications (engagement, utilization, renewal impact)
• Lead test‑and‑learn efforts to optimize messaging, channels, and sequencing of benefit communications
• Translate insights into clear recommendations and share performance learnings with stakeholders and leadership
• Partner with Analytics and Business Owners to track and report on benefit performance, including engagement, utilization, and partner‑generated revenue contribution
• Act as the primary marketing point of contact for member benefits strategy and integration
• Facilitate alignment across Marketing, Membership, Digital, and LOB stakeholders
• Set guardrails and best practices for benefit messaging consistency and prioritization
• Support leadership read‑outs with clear, concise summaries of strategy, performance, and impact
• Champion a member‑first, value‑led approach to benefits marketing

Integrated Marketing Lead

• Own one of the team's higher-profile claims domains end-to-end
• Serve as a trusted thought partner to senior operational and strategic leaders
• Lead investigative analyses that go beyond surface-level trend reporting
• Prepare and deliver high-quality briefing decks and executive-ready materials
• Act as an informal lead within the team
• Build durable, collaborative relationships across Claims, IT, Finance, Actuarial
• Develop advanced SQL on Snowflake to assemble the data needed for analyses
• Build Tableau dashboards and visualizations when they are the right tool
• Identify opportunities to automate, simplify, and reduce technical debt across analytical workflows
• Research and apply advanced analytical capabilities
• Communicate proactively on progress, blockers, and timelines

Senior Claims Insights Analyst

Software Engineer

• Provide technical leadership on insurance claims system projects
• Design, code, test, debug, and document ClaimCenter programs and integrations
• Collaborate with IT management, project teams, and stakeholders to deliver effective business solutions
• Act as an internal mentor and consultant on technical matters
• Contribute as a key technical expert on emerging technologies for internet/intranet/internal applications
• Develop cost-effective, scalable applications that meet customer and business needs