Claims Team Manager – Auto Liability

AAA

Claims Team Manager overseeing claims activities, ensuring compliance and providing leadership. Reviewing quality of claims, coaching employees, and managing development plans.

Posted 7/31/2026full-timeLincoln • Connecticut, Massachusetts, Rhode Island • 🇺🇸 United StatesJuniorMid-Level💰 $92,600 - $123,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing claims operations, including employee recruitment, development, and performance evaluation. Proficient in implementing customer service strategies and leading teams to achieve organizational goals.

Highest-signal resume keywords

Automotive Claims HandlingSupervisory ExperienceAdvanced Communication SkillsEmployee DevelopmentChange Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims File ReviewStatistical TrackingPerformance EvaluationCustomer Service ResolutionStaff Training Needs Assessment

Soft Skills

CoachingCounselingInterpersonal SkillsOrganizational SkillsPlanning and Delegation

Certifications & Qualifications

Chartered Property Casualty UnderwriterValid Driver's License

Industry Keywords

Claims ManagementCustomer SatisfactionBest PracticesSuccession PlanningPerformance Monitoring

About the role

Key responsibilities & impact

Review claim files regularly for quality.
Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction.
Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively.
Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.

Requirements

What you’ll need

Bachelor's Equivalent combination of education and experience
Preferred 4-6 years Automotive Claims handling
Required 1-3 years Supervisory
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State required.
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)