Field Membership Representative

AAA

AAA branch representative serving members and selling membership, travel, insurance, and banking products. Processing payments, resolving complaints, generating leads, and supporting branch sales operations.

Posted 8/5/2026full-timeMarietta • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively greeting and supporting members, promoting travel and insurance products, and resolving inquiries. Proficient in multitasking and using Microsoft Office applications to assist in administrative tasks and sales support.

Highest-signal resume keywords

Customer Service ExperienceEffective CommunicationMicrosoft Office ProficiencyMultitasking AbilityBasic Mathematical Calculations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingTeam CollaborationPersonal ResponsibilityPassion for Customer InteractionAbility to Work Under Pressure

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Membership SalesTravel ProductsInsurance ProductsLead GenerationAdministrative SupportCash HandlingOutbound CallsCustomer InquiriesCommunity EventsHigh-Volume Environment

About the role

Key responsibilities & impact

Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings
Generate leads and share travel and insurance specials
Provide travel information and conduct outbound promotional calls for insurance and travel products
Respond to member inquiries and help resolve complaints
Refer complex questions or concerns to senior staff, agents, or management when appropriate
Process payments for insurance policies, travel products, tickets, and travel money products
Handle remittance/depository transfers and balance the cash drawer
Provide administrative support to travel and insurance sales staff during peak periods
Participate in office activities that support branch goals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Experience working in a customer-focused environment and delivering timely, helpful solutions
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise
Comfortable using Microsoft Office applications and learning workplace technology
Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals
Passion and enthusiasm for working with people while consistently exceeding member expectations
Effective verbal and written communication
Ability to work collaboratively in a team environment
Ability to perform basic mathematical calculations accurately for monetary transactions
Ability to work under pressure in a high-volume, fast-paced customer service environment
Ability to work irregular hours, including holidays and weekends, and participate in community events when needed
Regular and reliable attendance
Consent to a background and drug screen if offered employment

Benefits

Comp & perks

Competitive hourly wage of $19.00–$21.50, plus additional incentives and annual bonus potential based on performance
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan
50% company match on employee contributions up to 6% of pay
Additional company contribution of 4% of pay each pay day; 100% vested after three years of service
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO)
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid leave programs, including parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program