Call Center Representative – Roadside Assistance

AAA

AAA roadside assistance representative handling emergency member calls remotely. Documenting incidents, coordinating dispatch, and delivering compassionate service in a 24/7 operation.

Posted 8/4/2026full-timeRemote • Maine • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in high-volume call environments, with proficiency in navigating multiple systems and providing empathetic support to members in distress. Capable of maintaining productivity and confidentiality while working remotely, with a solid understanding of traffic safety rules and GPS systems.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual Skills (Spanish)Advanced Computer SkillsMicrosoft Teams Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Emergency Roadside AssistanceMultitasking SkillsGPS Systems KnowledgeTraffic Safety Rules UnderstandingDocumentation Skills

Soft Skills

EmpathyExcellent Communication SkillsComposed DemeanorTeam CollaborationMember Satisfaction Focus

Tools & Technologies

Microsoft OutlookMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Emergency ServicesRoadside AssistanceCall HandlingMember SupportVirtual Team Meetings

About the role

Key responsibilities & impact

Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
Understand members’ distress and ensure their immediate safety
Document call details promptly and accurately
Maintain a compassionate and composed demeanor during high-intensity calls
Relay critical information to internal and external teams to expedite dispatch
Collaborate with the team to support smooth Emergency Roadside Service operations
Work in a structured environment with measured performance goals focused on member satisfaction

Requirements

What you’ll need

Prior customer service experience
Call center experience preferred
Bilingual skills, especially Spanish, are a plus
Ability to provide excellent customer service in a high-volume call environment
Excellent verbal and written communication skills
Empathy and desire to help people in distress
Advanced computer and multitasking skills, including talking and typing simultaneously
Ability to navigate multiple systems and screens
Comprehensive understanding of maps, GPS systems, and traffic safety rules
Proficiency in Microsoft Teams and Outlook
High school diploma, GED, or equivalent
Dedicated, quiet, interruption-free workspace
Ability to connect directly to an ISP via Ethernet; no DSL, satellite, or hotspots
Modem/router in the same room as computer equipment
Minimum internet speed of 25 Mbps download and 5 Mbps upload
Ability to maintain productivity and confidentiality remotely
Regular attendance at virtual team meetings and training
Availability during standard business hours and flexibility for possible shift adjustments

Benefits

Comp & perks

Starting pay of $18.85/hour, with a scheduled pay increase after 6 months
Weekend shift differential of an additional 10%
Additional $1.00/hour for English/Spanish fluency
Tenure-based scheduled pay increases up to $2.25 between 6–18 months
Monthly incentive program after 6 months, tied to performance and tenure
Advancement opportunities
Company-provided computer
Partial internet reimbursement
Health coverage for medical, dental, and vision
401(K) savings plan with company match
Pension
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts on membership, insurance, travel, entertainment, services, and more