+A Educação

Human Resources

• Perform new-hire processes, including collecting and verifying documents, registering employees in systems, organizing contracts, and onboarding new team members;
• Support personnel administration routines, ensuring processes are accurate and up to date;
• Organize and maintain physical and digital files, keeping information accessible and well-structured;
• Provide support to employees by answering questions and assisting with HR procedures;
• Contribute to improvements in internal processes and to Personnel Department projects.

HR Intern – Personnel Administration

Customer Success Manager

• Desenvolver e evoluir a estratégia de jornada do usuário, com foco em retenção e engajamento;
• Criar e estruturar estratégias de comunicação com o usuário final, alinhadas aos objetivos do negócio;
• Acompanhar e analisar métricas de retenção e desempenho, identificando oportunidades de melhoria e gerando insights estratégicos;
• Apoiar o time de Produto na viabilização de melhorias, em parceria com o time de Dados, na criação e no refinamento de segmentações de usuários;
• Atuar de forma integrada com áreas internas, garantindo alinhamento estratégico e suporte às operações.

Analista de Customer Success

Designer

• Assist in creating and adapting graphic assets for various channels, such as campaigns, emails, social media, and others;
• Support mid-level and senior designers in conceptualizing and executing visual projects;
• Help maintain the company's visual identity;
• Actively participate in meetings and brainstorming sessions, contributing ideas and insights;
• Assist in organizing and updating the visual assets library, including icons, images, and templates.

Design Intern

Financial Planning and Analysis

• Planejar, monitorar e analisar investimentos de CAPEX, garantindo alinhamento com orçamento, metas estratégicas e prioridades de negócio
• Estruturar relatórios, dashboards e apresentações executivas claros e objetivos, que apoiem a liderança na tomada de decisões estratégicas
• Realizar forecasts, projeções financeiras e análises de viabilidade de projetos, identificando oportunidades de otimização de custos e retorno sobre investimentos
• Colaborar com diferentes áreas do negócio, traduzindo dados complexos em insights acionáveis e recomendações práticas
• Apoiar no acompanhamento e reporting de CAPEX, garantindo transparência, aderência às políticas internas e atualização contínua da liderança
• Contribuir para a melhoria contínua dos processos financeiros e de planejamento, propondo soluções que aumentem eficiência e precisão das análises
• Participar de projetos estratégicos multidisciplinares, fornecendo suporte analítico e financeiro para decisões críticas da empresa.

Analista de FP&A

• Build and optimize automations by mapping customer journeys, configuring triggers, decision trees, dynamic lists, and continuous flows within CRM tools;
• Execute multichannel campaigns, operating automated flows via WhatsApp, email, and SMS; create conversion-focused copy and run A/B tests;
• Analyze the funnel by monitoring engagement and retention metrics, identifying bottlenecks, and fixing breaks in the flows.

Customer Success Analyst – CRM & Automation

Analyst

• Create and deliver enablement programs (30-60-90 day onboarding, refreshers, and role plays);
• Monitor customer interactions and identify knowledge gaps;
• Develop and maintain playbooks, scripts, and supporting materials;
• Ensure dissemination and adherence to the knowledge base;
• Keep performance support tools up to date (Bússola, checklists).
• **__Knowledge Governance area:__**
• Structure and maintain the organization’s single source of truth (taxonomy and versioning);
• Conduct periodic audits of the knowledge base;
• Orchestrate cross-functional collaboration;
• Collect information from subject-matter experts and translate it for operations;
• Define and maintain internal communication channels.

Customer Enablement Analyst

AI Engineer

• Coordinate the strategy, backlog, and roadmap for the area's AI initiatives.
• Lead technical teams on Machine Learning, Deep Learning, NLP, computer vision, and AI-based automation projects.
• Ensure quality, governance, security, and compliance of solutions, ensuring adherence to internal policies and regulations.
• Prioritize requests with stakeholders, translating business needs into clear technical requirements.
• Define performance metrics, monitoring, and continuous improvement processes for models (MLOps).
• Manage the full lifecycle of AI models: design, development, validation, deployment, and maintenance.
• Evaluate and recommend AI and data technologies, frameworks, and tools.
• Support strategic decisions through advanced analytics and responsible AI use.
• Develop people, promote technical training, and foster a data-driven culture.
• Ensure alignment among Data, Engineering, Product, Infrastructure, and Governance teams.

Artificial Intelligence Coordinator – AI Tech Lead

• Conduzir análises comportamentais intermediárias (segmentações, análises de tendências e comparações de coortes);
• Identificar padrões de uso e comportamento que impactam indicadores-chave, como retenção;
• Realizar análises exploratórias para apoiar a validação de hipóteses;
• Propor recomendações operacionais baseadas em dados para times de CS e áreas correlatas;
• Apoiar o desenvolvimento e a manutenção de modelos de projeção (forecasting) de métricas operacionais;
• Realizar análises de correlação entre comportamento de clientes e resultados financeiros;
• Contribuir para a construção de cenários de planejamento (base, otimista e conservador);
• Acompanhar desvios de performance versus metas, investigando suas causas;
• Preparar materiais analíticos para reuniões de planejamento (War Room, Comitês, etc.);
• Criar e manter dashboards operacionais e táticos em ferramentas de BI;
• Estruturar documentação técnica de pipelines de dados e processos analíticos.

Analista de Customer Success Analytics

Backend Engineer

• Development of corporate solutions and satellite systems
• Troubleshooting and problem analysis
• Training and mentoring teams
• Execution and monitoring of maintenance routines
• Responsible for ensuring delivery quality
• Documentation of existing and in-development systems
• Evaluation of new technologies
• Creation of routines and applications required for pilots and prototypes
• Oversight and validation of third-party activities
• Bug fixes and improvements in existing systems

Fullstack Developer, Node.js

Data Scientist

• Develop new educational products based on insights, stakeholder interviews and validation with target audiences.
• Lead co-creation processes with partner institutions, aligning technical, academic and market requirements.
• Translate strategic concepts into comprehensive documentation, including pedagogical specifications, marketing guidelines and enablement materials for internal teams (sales, marketing, content).
• Define course positioning and value proposition, linking product attributes to market needs and competitive differentiators.
• Monitor the course lifecycle, collaborating on updates, maintenance and portfolio evolution initiatives.
• Analyze market, competitor and product performance data to recommend adjustments and new opportunities.

Senior Educational Product Analyst

Product Specialist

• Lead end-to-end product management, participating from strategic conception (discovery) through delivery and continuous evolution, in partnership with relevant departments;
• Plan, prioritize, and evolve the roadmap for products within the Platform A ecosystem, ensuring alignment with business strategy, growth objectives, and user needs;
• Lead product development and innovation initiatives based on business data, usage metrics, customer feedback, and insights from the Customer Success team;
• Translate business and user needs into clear requirements for the technical team, conducting refinements, writing user stories, and managing the backlog using DevOps/Agile practices;
• Work closely with technology teams throughout the entire development cycle, ensuring quality, technical feasibility, and delivery of value;
• Identify opportunities for new features, improvements, and new business models, supporting the creation of prototypes, MVPs, and hypothesis testing;
• Monitor market trends, educational technologies, and digital product best practices, anticipating movements and opportunities;
• Foster a culture of innovation by identifying and connecting intrapreneurs and stakeholders for strategic product development projects.