Vice President

• Leads the full lifecycle of prior authorization (PA) activities across all programs, including submissions, follow-ups, appeals, and exception handling
• Designs, documents, and operationalizes repeatable, high-quality PA and reimbursement models that can be consistently deployed across existing and new programs
• Oversees denial management and appeals strategy, ensuring effective resolution of access barriers while analyzing trends for improvements
• Partners with product and engineering teams to implement ePA tools and workflow automation
• Manages bridge, copay, and patient assistance programs to ensure rapid enrollment of eligible patients
• Owns prescriber office engagement, ensuring consistent communication and program launches

Vice President – Patient Access

• Lead financial planning, forecasting, and cost management efforts for the assigned market, ensuring sustainable growth and profitability.
• Establish strategic and operational programs to support NAM & Zone objectives.
• Build strong, sustainable relationships with high-level executives and ensure industry-leading customer experiences.
• Engage in data analytics to develop forward-looking performance measures and drive business outcomes.
• Lead a team of Regional Service Managers (RSMs), providing coaching and training.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Act as the escalation point for customers, sales, and internal stakeholders.

Vice President, Market – Great Lakes/Ohio Valley

• Lead the development, launch and scaling of new CAM solutions
• Oversee proof of concept and execute the strategic development for overall CAM business prosperity
• Translate strategy into scalable operational solutions and service offerings
• Set high standards and accountabilities for all Clinical Asset Management platforms
• Provide guidance to direct reports for customer engagement
• Develop key customer relationships
• Oversee all service operations with full accountability for platform-level performance
• Drive process and performance excellence through associate and leadership accountability
• Assure compliance and implementation of CAM services to drive business results
• Utilize financial data and other business metrics to diagnose business strengths and weaknesses
• Build high performing teams by selecting and retaining leaders and associates
• Create a culture of continuous improvement

Vice President, General Manager – Clinical Asset Management

• Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution
• Integrate efforts across programs, vendor strategy, franchise support, and field execution teams
• Translate strategy into scalable frameworks, tools, and standards that drive consistent performance
• Establish governance to ensure alignment, accountability, and measurable outcomes
• Provide strategic leadership to: Director, Tire Programs and Director, Parts, Oil & Labor Programs
• Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility
• Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies
• Drive simplification and standardization across program offerings
• Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities
• Establish a consistent model for franchise engagement, performance management, and capability development
• Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations
• Drive alignment in operational standards, customer experience, and program adoption
• Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists
• Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes
• Build capability in operational excellence, problem-solving, and performance management
• Establish consistent performance management, coaching, and accountability frameworks across the field
• Own enterprise visibility into program adoption, operational consistency, and performance drivers
• Drive continuous improvement through standardization, root cause analysis, and scalable solutions
• Ensure alignment between program intent and field execution outcomes
• Partner with Operations leadership to identify and close performance gaps
• Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture to align vendor strategies, financial performance, and operational capabilities
• Lead enterprise change initiatives, ensuring adoption and sustained impact
• Influence senior stakeholders and align across competing priorities
• Lead and develop a multi-layered leadership organization across: Program Directors Franchise leadership Field Support teams
• Build capability in program strategy, vendor management, and field execution
• Establish a culture of accountability, continuous improvement, and performance discipline
• Ensure strong succession planning and leadership pipeline

Vice President, Truck Service Support

• Develop, lead, and execute Safelite’s enterprise-wide government affairs and public policy strategy, aligned with long-term business goals and growth initiatives
• Serve as a senior advisor to executive leadership on legislative, regulatory, political, and reputational risks and opportunities
• Translate complex public policy developments into clear, actionable insights for business leaders and functional teams
• Act as Safelite’s primary representative to federal, state, and local government officials, regulators, and relevant agencies
• Lead strategic engagement with policymakers to shape legislation, regulations, and administrative actions affecting Safelite and the broader industry
• Build and maintain high-trust, long-term relationships with elected officials, regulators, and key policy influencers across party lines
• Oversee and optimize Safelite’s federal and multi-state lobbying efforts, including direct engagement and coordination with 30+ external lobbyists and consultants
• Direct the company’s advocacy, grassroots, and coalition-building initiatives to advance Safelite’s public policy priorities
• Provide executive oversight of PAC governance, political contributions, and engagement strategies, ensuring effectiveness, transparency, and compliance
• Lead monitoring, analysis, and forecasting of legislative, regulatory, and policy trends, assessing business, operational, and reputational impacts
• Guide the development of company policy positions, white papers, testimony, and legislative proposals
• Position Safelite as a thought leader and trusted industry voice through participation in hearings, public forums, and industry events
• Partner closely with Legal, Compliance, Risk, Operations, Finance, Communications, and Business Unit leaders to align public policy efforts with enterprise objectives
• Build strong external partnerships with industry associations, OEMs, clients, insurers, and coalition partners to advance shared policy goals
• Provide training and guidance to senior leaders and associates on government affairs engagement and advocacy best practices
• Ensure compliance with all applicable lobbying, ethics, disclosure, and campaign finance laws and regulations
• Uphold the highest standards of integrity, transparency, and ethical conduct in all government and political activities
• Protect and enhance Safelite’s brand and reputation through disciplined, values-driven public policy engagement

SVP, Head of Government Affairs and Public Policy

• As the Specialty Deposit Portfolio Manager you will be responsible for delivering tailored, exceptional service to law firms, legal professionals, and fiduciary clients within the Juris Banking Division
• The SDPM manages a portfolio of specialty deposit accounts within Juris Banking such as but not limited to Escrow, QSF Administration, and DACA
• You will serve as the point of contact for new and existing specialty deposits within Juris Banking business line to deliver accurate and timely responses to requests, transactions, account opening/closings, and other client requests while maintaining service level agreement (SLAs), managing risk, and adhering to all regulatory compliance standards
• You will document client interactions through the Bank’s CRM platform
• Work with sales, relationship management, client service/operations employees, and legal department to onboard, service and manage these specialty deposits
• Manages Escrow deposit portfolio for Juris Banking Escrow accounts
• Provides initial review of client provided escrow agreements, or change requests to WAB approved template agreements, for feasibility of request, risk, outlined responsibilities/expectations of WAB
• Determines if internal counsel review is necessary
• Works with Relationship Manager, Juris Banking Director of Deposit Operations, Specialty Deposit Operations, TM Sales, and WAB legal team to execute appropriate agreements and establish accounts
• May include assistance with collecting necessary onboarding documentation
• Manages relationships with outside vendors as needed to service escrow accounts
• Maintains CRM database including calls and results on relationships
• Provides reports to RMs as required
• Primary Contact for escrow parties, providing excellence in communication, response time, client servicing
• Manages deposits, distributions and tracking as required by escrow agreement
• Maintains accuracy and completion of transactions and retention of documents for internal audit reviews
• Ensures fees are properly disclosed and assessed via placement into the appropriate product, assignment of price plan, as applicable
• Ensures funds are properly insured via use of IntraFi, government backed funds, as needed for enhanced insurance
• Assists Juris Banking operations team, as needed, with completion of the monthly certifications of all bank controlled escrow accounts
• Understands business implications of decisions; displays orientation to profitability, demonstrates knowledge of market and competition; aligns work with strategic goals
• Communicate areas in which efficiencies can be gained via process improvement, automation etc., as identified
• Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit

Assistant Vice President – Specialty Deposit Portfolio Manager

• Lead a ~440-person geography covering Michigan’s Lower Peninsula
• Drive advisor recruitment by attracting experienced talent
• Develop and execute organic growth coaching programs for legacy and EAR advisors
• Mobilize resources to support recruiting strategies and enhance advisor engagement
• Hold independent contractor coaches accountable for execution
• Provide leadership, performance oversight, and ongoing development for team members

Field Vice President, Independent Channel

• Provide analytical and strategic decision support to identify business opportunities
• Lead and mentor a multidisciplinary team of analytics professionals
• Oversee delivery of tailored, data-driven insights to support strategy and outcomes improvement
• Design program evaluation frameworks to assess effectiveness, ROI, and outcomes of key initiatives
• Ensure stakeholders have reliable access to high-quality analytic solutions
• Serve as a trusted thought partner and primary analytics point-of-contact for senior leaders

Staff VP, Advanced Analytics

• Develop and execute a health plan market strategy that supports long-term growth
• Own health plan market positioning strategy, defining how our broad portfolio of solutions is differentiated and perceived across the healthcare ecosystem
• Collaborate with commercial team leaders to define and evolve the value proposition for health plans, including persona-based messaging and storytelling tailored to executive stakeholders such as CFOs, Heads of Product, Clinical leaders, and Innovation leaders
• Map and refine the health plan buying journey to ensure messaging, positioning, content, and market engagement strategies align to the priorities and decision-making processes of key buyer personas throughout the sales cycle
• Lead the development of strategic messaging, narratives, and storytelling frameworks that clearly communicate the value of our solutions within the health plan market
• Recommend and execute conference, event, and thought leadership strategies to increase visibility and credibility within the health plan ecosystem
• Partner cross-functionally with Sales, Marketing, Product, and Strategy leadership to ensure market positioning and thought leadership reflect the evolving Quantum Health business strategy
• Define and evolve the health plan branding strategy, including recommendations for how and when the Quantum Health, Embold Health and CirrusMD brand should be leveraged within the health plan market
• Translate market positioning into clear strategic direction for Marketing, Communications, and Design execution teams
• Serve as the internal advocate for the health plan market opportunity within Quantum Health
• Collaborate on opportunities to advance and amplify the broader Quantum Health portfolio and help executive leadership understand the long-term value of sustained brand investment in a health plan context

VP Health Plan Market Strategy

• Lead the development and ongoing refinement of an enterprise workforce strategy aligned to business, financial, and talent priorities.
• Build and govern a multi-year workforce planning framework that includes headcount forecasting, skills demand, and capacity modeling across functions and regions.
• Partner with HR, finance, and business leaders to translate strategic plans into workforce plans, staffing scenarios, and hiring, movement, and reskilling strategies.
• Establish a robust workforce analytics agenda, using data and dashboards to provide insights and recommendations on trends, risks, and opportunities.
• Drive strategic initiatives related to organizational design, future-of-work considerations, and critical-skill planning in partnership with senior leadership.
• Lead, develop, and engage a high-performing team responsible for workforce strategy, planning, and analytics, ensuring clear priorities and deliverables.
• Influence decision-making at the executive level through clear narratives, business cases, and recommendations grounded in data and financial impact.

VP Workforce Strategy

• Lead and develop a team of 15–20 analytics and BI professionals
• Drive the vision for AI-enabled, conversational access to business data
• Lead change management efforts to prepare the organization for GenAI adoption
• Oversee and optimize the legacy reporting environment while managing transition efforts
• Balance current reporting needs with forward-looking analytics innovation
• Support and influence a federated community of 100+ analysts across the organization
• Collaborate with BD&A leaders to align with enterprise data and AI strategy
• Partner with business and technology stakeholders to deliver insight-driven value

VP of Enterprise Analytics

• Perform financial analysis and prepare underwriting documents for corporate credit requests
• Conduct ongoing credit monitoring and risk rating for a portfolio of corporate clients
• Gather and analyze financial data for clients or prospects
• Model future financial performance including evaluating scenarios
• Structure transactions in collaboration with business partners
• Prepare credit underwriting documents identifying risks and mitigants

Vice President, Portfolio Management – Commercial and Industrial Upper Middle Market

• Lead Ohio Department of Medicaid (ODM) contractual requirements, such Network Development Management Plan (NDMP), Network adequacy, Provider Engagement and Education
• Oversee Provider’s operational strategy for Ohio
• Ensure evaluation and outcomes and alignment across senior leaders to ensure Provider contracting, network and relations are measurable
• Oversee collaboration with market and enterprise workgroups to ensure alignment and overall implementation of Ohio strategy
• Represent Ohio Market Leadership as panelist and subject matter expert
• Collaborate with the Ohio Executive team to ensure provider contracting and engagement performance
• Build, maintain and improve all structure and processes necessary to assure impeccable regulatory record
• Collaborate, innovate and support provider approaches to address contract compliance
• Coordinate and collaborate with providers, local and state government, community-based organizations, ODM, and other ODM-contracted managed care entities
• Develop health plan Network policies, procedures and goals as needed
• Monitor health plan Network budgets; describe variance detail monthly with effective action plans
• Produce team results that demonstrate engagement rates, low Grievances & Appeals, Continuous Improvement, Human Capital metrics

Associate Vice President – Provider Relations

• Identify, evaluate, and execute inorganic growth opportunities
• Lead mergers, acquisitions, divestitures, and strategic partnerships
• Partner closely with finance, strategy, legal, and operations teams

Staff VP, Corporate Development – M&A

• Lead an Analytics Team of 50 plus individuals
• Partner closely with remediation coordinators and subject matter experts to deeply understand remediation issues, identify impacted consumer populations, and ensure all instances of consumer harm are identified in accordance with applicable guidelines
• Create, collect, and analyze consumer data to support effective and accurate remediation efforts, and generate files that, when executed, properly rectify consumer harm
• Oversee code standardization and quality assurance processes, ensuring all analytics code meets enterprise standards for accuracy, timeliness, and compliance
• Establish and track KPIs and KRIs for the analytics function, using data-driven insights to optimize operations and proactively address risks
• Design, implement and monitor controls and automation frameworks that guarantee transparency, accuracy, and effectiveness of the remediation analytics process
• Lead the development of templates, job aids, and procedure documentation to standardize onboarding and promote code and analysis consistency across the analytics team
• Oversee analytics team capacity planning, forecasting, and resource assignments using tools and systems that provide transparency to workload and project status
• Collaborate closely with IT, Validation, and Process Optimization teams to improve accessibility and integrity of collections data, identify and resolve process gaps, and implement enhancements across platforms and data sources
• Provide mentorship and thought leadership on analytics and coding best practices, fostering a culture of continuous improvement and innovation
• Oversee project plans, deadlines, and quality assurance for all remediation analytics deliverables

VP, Remediation Analytics – Standards

• Lead the internal credit committee, facilitating balanced, timely, and well-informed discussions.
• Primarily responsible for structuring the credit review of $1B of originations over the next five years.
• Own and maintain credit policy to ensure alignment with organizational strategy, risk appetite, and Board-level approvals.
• Develop and refine Credit Memo templates, Underwriting standards and guidance, Evaluation and approval processes.
• Ensure consistency, clarity, and discipline across credit practices.
• Identify opportunities to improve efficiency and transparency in credit workflows.
• Serve as a decider within the RAPID framework for credit decisions.
• Engage directly in complex, nuanced, or non-standard deals to support structuring and risk assessment.
• Provide guidance to help teams navigate challenges and efficiently move viable deals forward.
• Build and maintain relationships with borrowers, partners, and key stakeholders.

Vice President of Credit

• Own Carelon Health’s enterprise strategic planning process end to end
• Lead enterprise-wide transformation initiatives
• Design and manage the enterprise governance model for Carelon Health
• Serve as a strategic advisor and liaison to senior executives
• Integrate clinical, business, financial, and operational initiatives
• Conduct and oversee rigorous analysis of clinical, financial, operational, and market data
• Develop executive-level presentations and strategy materials
• Build a strategic ecosystem of internal and external partners
• Lead, coach, and develop a high-performing strategy and planning team
• Foster a culture of accountability and continuous improvement

Staff VP – Carelon Strategy, Execution

• Serve as the executive leader responsible for building an integrated, innovative strategy across enterprise technology, digital transformation, data governance, cybersecurity, and enterprise technology operations
• Ensure that infrastructure, enterprise applications, and data capabilities operate as an integrated ecosystem that advances the Alzheimer’s Association’s mission and strategic priorities
• Partner closely with members of senior management and enterprise AI leadership to ensure the organization’s technology infrastructure, data environment, governance frameworks, and enterprise systems effectively support responsible and scalable adoption of emerging technologies
• Develop and execute a multi-year enterprise technology roadmap aligned with the Association’s strategic plan
• Lead a team that establishes enterprise architecture, technology governance, and integration standards
• Advise executive leadership and the Board on enterprise technology trends, cybersecurity risks, digital transformation priorities, and the operational implications of emerging technologies
• Oversee infrastructure, cloud strategy, cybersecurity, end-user computing, and enterprise IT operations
• Provide executive leadership and strategic oversight for enterprise technology capabilities that support organizational effectiveness, operational excellence, and mission impact
• Promote scalable, secure, and sustainable technology practices

SVP, Information Technology, Enterprise Systems

• Develop and implement a comprehensive commercial analytics vision aligned with corporate objectives.
• Leads the Commercial Analytics & Insights COE, overseeing quantitative and qualitative analysis of data to answer the most complex marketing and sales business questions – enterprise wide & specific to our SBAs.
• Develop processes and practices to identify & prioritize deliverables for commercial analytics team.
• Drive a data-centric culture across commercial functions and influence strategic decisions at the executive level.
• Leads teams that develop strategies to capture and interpret consumer behavior, market trends, and competitive intelligence.
• Partner with Marketing, Innovation, and Category Leadership teams to translate insights into actionable growth opportunities.
• Oversee advanced analytics initiatives, including predictive modeling, market mix modeling, and demand forecasting.
• Translate complex data into actionable insights for pricing, trade optimization, and marketing ROI.
• Leverage syndicated data (Nielsen, IRI), POS data, and consumer research to inform strategic decisions.
• Anticipate market trends and competitive dynamics to guide portfolio strategy.
• Partner with Sales & Marketing to deliver insights that improve revenue growth and operational efficiency.
• Monitor KPIs and performance dashboards to track commercial effectiveness.
• Oversees the data strategy for the Commercial organization.
• Ensure robust data architecture and governance for scalable analytics solutions.
• Lead adoption of BI tools (Power BI, Tableau) and advanced analytics platforms.
• Build and mentor a best-in-class analytics team.
• Foster innovation and continuous learning within the analytics organization.
• Provide mentorship & support to data scientists & other analytical resources.

Vice President, Consumer Market Intelligence

• Identify and pursue opportunities to expand client relationships
• Translate data into actionable insights
• Lead end-to-end sales processes
• Partner with internal teams for integrated solutions
• Stay current on industry trends
• Develop and maintain relationships with key stakeholders
• Leverage proprietary platforms to support engagements
• Ensure client satisfaction by proactively addressing challenges

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