AVP, Implementation and Service Delivery

Humana

Associate VP, Implementation and Service Delivery responsible for new client implementations and service delivery across pharmacy functions. Ensures operational strategies are aligned and services are delivered reliably and compliantly.

Posted 6/25/2026full-timeRemote • Arizona, Florida, Ohio, Texas • 🇺🇸 United StatesLead💰 $168,000 - $231,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics.
Responsible for end‑to‑end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery).
Ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.

Requirements

What you’ll need

Bachelor's Degree
5 or more years of management experience over a large metric-intensive operational unit
Deep understanding of both implementation and service delivery models matrixed organization
Experience managing large, complex, regulated operations
Ability to influence and align cross-functional leaders
Demonstrated capability with coaching and developing associates formally and informally
Ability to monitor and recommend improvements
Prior demonstrated experience with project management, process improvement or process design within large scale complex organizations
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio
Ability to manage multiple tasks and deadlines with attention to detail
Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders of Humana
Demonstrated problem solving skills; ability to give direction and make sound business decisions
Experience with Department Budget oversight
Track record of driving operational improvements that support business strategy
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

Comp & perks

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess improvementprocess designoperational deliveryimplementation modelsservice delivery modelsbudget oversightmetric-intensive operationscompliance knowledgecoaching and developing associates

Soft Skills

influencing leaderscross-functional collaborationattention to detaileffective communicationproblem solvingdecision makingmanaging multiple taskscoachingdeveloping associatesdriving operational improvements

Certifications

Bachelor's Degree