Vice President

• Serve as a senior analytical contributor and emerging leader within the Digital Enablement Supervision team
• Manage a complex and strategically significant portfolio of supervisory AI models across their full lifecycle
• Operate as a subject-matter authority on model performance, change management, and governance execution
• Support the VP in translating the firm’s AI strategy into well-governed, high-performing model operations
• Lead and mentor Model Managers, providing day-to-day guidance, quality assurance, and developmental coaching
• Independently identify issues, design solutions, and drive execution without requiring close direction from the VP

AVP, Digital Enablement

• Manage, implement, and measure marketing initiatives that drive in-store new applications and account acquisitions
• Collaborate with Lifecycle Leader to execute PLCC lifecycle campaigns
• Lead in-store acquisition testing and measurement in partnership with Analytics
• Partner with Lifecycle, Loyalty, Digital, and Field teams for acquisition enhancements
• Maintain campaign tracking and results documentation across Acquisition and Lifecycle

AVP, Acquisitions and Engagement Manager

• Own and lead enterprise-wide capacity planning and forecasting across Servicing, Collections, Recovery, and Complaints, ensuring consistent planning standards, definitions, and governance
• Modernize and simplify the current delivery model through process re-design, automation, tooling, and scalable operating rhythms (weekly/monthly/quarterly planning cadences)
• Transition from deterministic forecasts to probabilistic forecasts and scenario planning that incorporate macroeconomic drivers, real-time operational signals, and risk ranges
• Build a recommendation-driven planning model that produces clear actions (e.g., staffing changes, cross-functional redeployment, vendor/augmented staffing, overtime, training throughput adjustments) with quantified impacts and confidence ranges
• Establish an enterprise framework for cross-functional resource movement, including skill segmentation, cross-training strategy, proficiency curves, and surge playbooks across lines of business
• Develop capacity strategies leveraging augmented staffing (BPO/partners/temporary staffing) and flexible labor models to address demand volatility while optimizing cost and performance
• Link capacity decisions to KPI optimization across servicing and collections/recovery outcomes (e.g., ASA/abandon, AHT/productivity, quality, complaint cycle time, contact effectiveness, roll rates, cure rates, recovery income), balancing service, compliance, and cost-to-serve
• Deliver executive-level analyses, decision packages, and “walk-throughs” that quantify strategic tradeoffs across service levels, operational risk, customer experience, and financial outcomes
• Partner with Finance to translate operational capacity plans into financial outcomes and ensure capacity strategies align to budgets, productivity commitments, and investment roadmaps
• Define and operationalize the roadmap for AI-enabled capacity planning, including opportunities for AI to automate planning steps, enhance accuracy, and improve recommendations
• Quantify and incorporate the anticipated impact of automation and AI agents on work volumes, handling time, throughput, and skill requirements—integrating adoption curves and operational readiness constraints
• Establish performance management and continuous improvement routines, including forecast accuracy, capacity utilization, productivity drivers, and plan vs. actual tracking
• Lead, coach, and develop a high-performing enterprise team; build strong cross-functional partnerships with Operations, Complaints leadership, HR, Finance, Analytics, Risk, Compliance, and Technology
• Perform other duties and/or special projects as assigned

VP, Enterprise Capacity Planning, Forecasting

• Own and evolve the global strategy for Tier 1 strategic events, driving measurable impact on pipeline generation, revenue acceleration, customer expansion, and executive engagement across enterprise segments
• Architect and deliver flagship experiences, including global customer conferences, industry events, sales kickoff, and executive programs that influence senior buyers and accelerate complex deal cycles
• Design differentiated, high-visibility event experiences that strengthen competitive positioning, increase engagement with priority accounts, and deepen relationships with senior decision-makers
• Establish scalable global playbooks, governance models, and operating standards that enable consistent regional execution while improving efficiency, brand quality, and performance accountability
• Lead the global executive engagement portfolio, ensuring programs such as Executive Perspectives deliver meaningful C-suite engagement, customer advocacy, and strategic account growth
• Align executive program participation with account strategies by partnering with Sales, Customer Success, and regional teams to drive pipeline creation, opportunity progression, and long-term relationship development
• Define and oversee executive-level content strategy, ensuring experiences are grounded in differentiated thought leadership, customer insight, and Genesys’ corporate narrative
• Build and scale event-driven demand generation strategies that improve pipeline quality, increase conversion rates, and accelerate deal progression across enterprise accounts
• Implement performance frameworks that measure pipeline contribution, executive engagement quality, customer retention impact, and return on investment
• Leverage data, analytics, and attribution models to optimize investment strategy, audience targeting, event mix, and overall business contribution
• Influence executive stakeholders to expand thought leadership presence, customer participation, and external visibility across strategic events
• Build strategic partnerships with media, analysts, academic institutions, and industry leaders to extend reach and reinforce market credibility
• Lead and develop a high-performing global events organization, strengthening leadership capability and driving operational excellence across distributed teams
• Drive adoption of AI, automation, and advanced event technologies to enhance personalization, engagement, and post-event follow-up at scale
• Ensure strong operational discipline across budget management, vendor partnerships, governance, and continuous improvement initiatives

Vice President, Global Strategic Experiences – Executive Programs

• Lead USAA's Next Best Experience strategy, defining how millions of members engage through personalized, context-aware experiences across channels, products, and journeys.
• Establish the vision, strategy, governance, and operating model for Next Best Experience across the member lifecycle.
• Align member needs, business priorities, data-driven insights, and experience design principles to deliver the right experience in the right channel at the right time, strengthening member relationships and driving long-term member value.
• Partner with leaders across Digital, Technology, Analytics, Marketing, Design, and the Lines of Business to define enterprise experience priorities, decision frameworks, measurement strategies, and investment direction.
• Oversee the evolution of product, service, advice, and contextual engagement experiences anchored in life events, key member milestones, and meaningful moments that deepen emotional connection and brand affinity.
• Serve as the enterprise steward for member-centric decision making, translating member insights, business objectives, and emerging capabilities into a cohesive strategy that advances engagement, loyalty, satisfaction, and long-term member value creation.
• Create, develop, and sustain Business, Technology, and LoB relationships, acting as digital/technology product point of contact for partners/customers.
• Set the vision, strategy, direction, key performance indicators and outcomes of a Digital or Technology product portfolio.
• Serve as escalation point on day-to-day activities of the Digital or Technology product management organization.
• Provide executive oversight and lead organization to effectively manage ambiguity, and influences others to drive clarity, solutions, and execution plan among team and stakeholders.
• Influence senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches within a LoB.
• Promote continued focus on evolving member needs and demand-based enhancements through member-based research (focus groups, usefulness testing, a/b testing, and other research methodologies) as appropriate.
• Be accountable for delivering on agreed upon goals and outcomes for products, services and transactions across digital channels and platforms.
• Manage investments, innovation mix, prioritization, and tradeoff decisions among member experience, performance, and operational support requirements at the program or portfolio level.
• Attract, select, and develop top-tier Technology/Digital product management talent to continually maintain and transform USAAs digital/technology product offerings.
• Ensure technology capabilities align to architectural and system standards, promoting a consistent USAA approach to the development and deployment of global platforms and standards.
• Drive the economic success of the LoB through the growth of the digital/technology product portfolio(s).
• Oversee strategic alignment across company/staff agency product portfolio(s), initiatives, and investments.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Assistant Vice President – Next Best Experience, Member Experience Strategy

• Partner across product, technology, operations, service, and legal/compliance teams to align stakeholders, define solutions, and deliver outcomes that enhance both the client experience and LPL’s strategic position.
• Break down complex, ill-defined problems into clear hypotheses, decision points, and actionable solution paths—creating structure where none exists.
• Design future-state experiences that are intuitive, compliant, and operationally viable, while advocating for outcomes that improve adoption and satisfaction.
• Lead discovery and diligence efforts to evaluate capabilities, workflows, and operating models.
• Develop detailed, high-quality business requirements and workflow definitions that enable product and technology teams to build, integrate, and operationalize solutions.

VP Business Design and Solutions

• Lead and manage the execution of strategic initiatives from inception to completion, working closely with various business units and stakeholders.
• Develop detailed project plans, including scope, objectives, timelines, resource allocation, and success metrics.
• Monitor and report on the progress of strategic initiatives, identifying potential risks and roadblocks, and developing mitigation strategies.
• Facilitate cross-functional working groups and steering committees to ensure alignment and effective communication throughout the strategy activation process.
• Partner with senior leadership to define and refine strategic priorities, ensuring they are clearly articulated and understood across the organization.
• Develop and implement change management strategies to ensure smooth adoption of new processes, systems, and organizational structures resulting from strategic initiatives.
• Conduct post-implementation reviews and analyses to evaluate the effectiveness of activated strategies and identify areas for continuous improvement.
• Prepare and deliver compelling presentations to senior leadership and other stakeholders on strategy progress, challenges, and outcomes.
• Stay abreast of industry trends, competitive landscape, and emerging technologies to inform strategic planning and activation efforts.
• Contribute to the development of frameworks, tools, and best practices for effective strategy activation within LPL Financial.

AVP, Strategy Activation

• Participate in a variety of assigned and ongoing CIB Cyber Controls operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management

Assistant Vice President – CIB Cyber Controls Specialist, Business Execution Consultant

• Serve as a senior scientific, medical, and strategic leader for ICON Medical Imaging & Cardiac Safety Services
• Build, expand, and strengthen executive-level sponsor relationships
• Drive sustainable business growth through strategic account development
• Provide expert guidance on imaging, diagnostics, cardiac safety methodologies
• Partner cross-functionally with Business Development, Operations, Medical Affairs, and Executive Leadership
• Provide strategic oversight for study delivery
• Lead initiatives that promote innovation, scientific advancement, and organizational capability building
• Monitor industry trends and emerging technologies to support continued growth and differentiation
• Mentor and develop scientific and operational leaders

Vice President, Imaging

• Managing and overseeing General Liability claims activities across assigned programs
• Supervising claims handling workflows
• Reviewing complex and high-severity claims
• Providing guidance on coverage, liability, and damages evaluation
• Ensuring consistent application of claims best practices
• Collaborating closely with underwriting, legal, and distribution teams
• Monitoring key metrics
• Conducting file audits
• Recommending process improvements
• Contributing to strategy development for emerging exposures and market trends
• Presenting claims to senior leadership team and peer groups
• Coordination of training, mentoring and development of employees

AVP – General Liability Claims Manager

• Responsible for overall leadership, strategy, and performance of the business unit
• Full accountability for profit and loss (P&L), operational execution, and market growth
• Lead cross-functional teams across sales, operations, product management, finance, and HR
• Shape market strategy, develop talent, and ensure alignment with corporate strategy

VP and General Manager – Residential and Industrial

• Work closely with the EVP, Head of Corporate Development & Strategy to manage diverse projects
• Collaborate on business planning and analysis with operating divisions
• Supervise A+E Labs and support the innovation agenda
• Collect operating updates and draft Board correspondence
• Mentor and provide quality control to the CDS team; lead by practical example

VP, Strategy – Flexible Options Available

• Develop, implement, and refine an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program
• Periodic reporting to the internal second line of defense and governing bodies;
• Effective training and education;
• Development and maintenance of effective systems for routine fraud auditing and identification of risks.
• Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation.
• Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization.
• Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection.
• Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters.
• Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials.
• Responsible for the oversight and implementation of fraud awareness training programs.
• Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations.
• Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities.
• Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C.
• Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation.
• Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts.
• Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues.
• Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Special Investigations Unit

• Development of Clinical Development strategy for all internal and external (partnered through licensing) programs including timeline and cost estimates, inclusive of pre-approval and post-approval label-expansion studies.
• Personnel management of full-time employees who fill the roles of: Clinical Trial Manager, Data Manager, Clinical Project Manager and Clinical Program Manager.
• Personnel management of part time contractors who fill the roles of: biostatistician, Clinical Quality Manager, Medical Writing, Bioassay development, preclinical development, pharmacokinetics, clinical monitor / medical director (MD).

Vice President, Clinical Development

• Lead development and evolution of enterprise strategy, in partnership with the CEO and executive team
• Translate long-term strategic priorities into actionable annual and quarterly plans
• Facilitate strategic planning processes, including executive offsites and multi-year roadmap development
• Drive clarity on “where to play” and “how to win,” ensuring alignment across functions
• Identify, evaluate, and prioritize M&A opportunities aligned to the company's strategic growth priorities
• Develop and maintain a robust acquisition and partnership pipeline
• Lead end-to-end M&A execution, including valuation, deal structuring, negotiation, and closing
• Oversee comprehensive due diligence processes
• Establish and run the executive operating rhythm (e.g., OKRs, business reviews, strategic checkpoints)
• Ensure alignment of priorities across the executive team and track progress against commitments
• Drive accountability for results, surfacing risks, dependencies, and trade-offs early
• Facilitate decision-making, ensuring clear ownership and follow-through
• Lead or coordinate high-priority, cross-functional initiatives critical to business performance
• Partner with functional leaders to remove barriers and accelerate execution
• Monitor progress on key strategic initiatives and course correct as needed
• Support enterprise transformation efforts, ensuring momentum and delivery
• Serve as a trusted advisor and day-to-day thought partner to the CEO
• Shape CEO agenda, priorities, and key decision forums
• Prepare the CEO for critical internal and external engagements
• Act as a sounding board on strategic trade-offs and organizational priorities

Vice President – Strategy

• Plans short- and long-range HR tech roadmaps
• Drives the evaluation, implementation, and integration of new technologies (including AI tools) to support the employee lifecycle
• Manages and develops a team of HRIS analysts, developers, and system administrators
• Owns the integration architecture between core HR systems and edge platforms (e.g., ATS, payroll, benefits, and learning management)
• Ensures data integrity, system security, compliance (like SOX controls), and privacy standards
• Leads relationships with third-party software vendors, handles contract renewals, and manages the HR tech budget
• Establishes KPIs to monitor system performance, ticket resolution, and user adoption
• Responsible for ensuring the assigned application group develops processes and tools that contribute to the company business objectives
• Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation
• Implements and manage application life cycle management status reporting, metrics and benchmarks
• Provides executive thought leadership on developing and enhancing methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement
• Collaborates with other leaders and/or stakeholders and develops an application development strategy that aligns with business strategy, adds value and is within budget constraints
• Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
• Oversees the assessment of the technical and business fitness of the application portfolio and associated costs and risks
• In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules
• Designs a visionary road map for innovative solutions at Enterprise level and ensures integration with overall IT and enterprise strategic plans
• Develops Annual Objectives and Key Results (OKRs) for department, used to measure team performance
• Responsible for team's adherence to SDLC SDLC and applicable controls
• Responsible for understanding the risk posture for the activities that are conducted on their team (development and maintenance of business applications)
• Implements the department talent strategy (labor mix, location, team size, etc.)
• Understands, owns and manages the Business and IT risk & controls requirements including adherence to and timely remediation of controls-related issues
• Manages the sourcing and vendor strategy across your service line and aligns with wider USAA strategic technology providers
• Partners with our CTO teams to help define enterprise architecture and standards
• Partners with business stakeholders to understand their business objectives and develop a technology strategy to support those goals by translating customers' needs into USAA Technology services in the broader service architecture
• Provides visibility and transparency into progress, risks and issues in regular stakeholder updates
• Mentors junior staff members and provides a platform for continuous learning
• Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Application Development

• Recruit, develop, and lead a high-performing team of Account Managers.
• Provide field-based coaching through joint calls and in-hospital support.
• Own regional sales forecasting, pipeline management, and performance reporting: conduct ongoing performance management and provide input on compensation plan design and quota setting.
• Translate national strategy into actionable regional, territory and account level plans aligned to launch objectives.
• Drive regional launch execution including site activation, surgeon adoption, and achievement of quarterly revenue and unit goals.
• Identify, develop, and cultivate regional KOLs and centers of excellence in orthopedic infection management.
• Partner cross-functionally with Marketing, Market Access, Medical Affairs, Training and Operations to drive aligned execution.
• Serve as the voice of the field, bringing insights that inform strategy and decision-making.
• Ensure team adherence to all applicable laws, regulations, and company policies.

Area Vice President – East Coast

• Coordinate financial analysis, risk assessment, and credit structure recommendation for Commercial Real Estate clients
• Lead due diligence and underwriting documentation of complex credit relationships
• Review and oversee due diligence, structuring, and credit underwriting on new money, renewals, and reviews
• Provide oversight of credit relationship/project performance and monitor activity
• Serve as secondary point of contact for clients
• Facilitate communication across servicing and functional teams
• Decision and approve Borrower requests and risk ratings
• Mentor and coach Associates and Analysts

VP – RECB Credit Delivery

• Lead GenAI projects with diverse scope and complex business and technical challenges
• Coordinate with senior business and technology partners to develop solutions to the most complex business analytical needs
• Oversee end-to-end process to push code from research to production
• Deliver results with clear and measurable impact to the business
• Consult with senior business and technology partners to identify priorities and establish analytic goals, as well as form alignment on next steps
• Execute on direction for data identification, collection and qualification activities
• Present reports and findings to senior technical and non-technical audiences
• Enjoy collaboration and revels in working as part of a team to solve deep applied problems
• Execute on multiple initiatives in parallel
• Play an active mentorship role to others in the team

Vice President – GenAI Technology

• Own and oversee day-to-day operations across all corporate facilities, ensuring best-in-class service delivery and workplace experience
• Be on call 24/7 for facilities management–related issues, providing leadership during critical situations
• Lead outsourced teams and vendor partners, driving accountability, performance, and continuous improvement
• Serve as a trusted escalation point for complex or high-impact facilities issues
• Build and maintain strong, trusted relationships with Site Heads, Business Leads, and key stakeholders
• Act as the primary point of contact for resolving workplace challenges, including facilities issues and space-related matters
• Partner closely with business leaders to anticipate needs, provide proactive solutions, drive change management, and enhance the overall workplace experience
• Facilitate clear communication between facilities, leadership, and support teams to ensure alignment and rapid issue resolution
• Define and execute the Asset Management strategy in alignment with business goals
• Own full P&L and financial responsibility, including budgeting, forecasting, and cost optimization initiatives
• Monitor utilities consumption and implement innovative, data-driven cost reduction and energy efficiency programs
• Prepare expenditure requests for infrastructure and strategy initiatives and provide system approvals for expenses
• Lead and advance sustainability initiatives across the portfolio
• Promote energy awareness and embed environmentally responsible practices into daily operations
• Support enterprise ESG goals through measurable and impactful outcomes
• Oversee occupancy planning, space optimization, and utilization strategies
• Conduct required site inspections (travel required) and Quality Building Operating Reviews (QBORs)
• Ensure compliance with internal policies (training, records management, information security), health & safety standards, and local regulations
• Manage permits, licenses, regulatory requirements, insurance reporting, and other reporting requirements for maintenance
• Lead risk mitigation, business continuity planning, and disaster recovery efforts
• Maintain a strong preventive maintenance program to maximize asset reliability
• Partner with FM teams on hurricane preparedness, recovery, and broader environmental risk planning
• Lead strategic vendor management, including outsourced service providers
• Negotiate and oversee contracts across maintenance, infrastructure, and building systems
• Drive service excellence, innovation, and value creation across all vendor partnerships

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