AVP – General Liability Claims Manager

CRC Insurance Services

. Managing and overseeing General Liability claims activities across assigned programs .

Posted 7/11/2026full-timeRemote • Florida, North Carolina, South Carolina, Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in General Liability Claims Management, with a strong focus on supervising claims workflows, mentoring staff, and collaborating with cross-functional teams. Possesses a deep understanding of the insurance industry and E&S Markets, along with strong organizational and communication skills.

Highest-signal resume keywords

Claims ManagementGeneral Liability Claims HandlingStaff ManagementLitigation ManagementInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingClaims ExpertiseFile AuditsProcess ImprovementCoverage EvaluationLiability EvaluationNegotiationAlternative Dispute ResolutionMetrics MonitoringDecision Making

Soft Skills

LeadershipMentoringInterpersonal SkillsOrganizational SkillsCommunication Skills

Tools & Technologies

Office SoftwareClaims Management Systems

Industry Keywords

E&S MarketsCommercial LinesUnderwritingClaims Best PracticesEmerging Exposures

About the role

Key responsibilities & impact

Managing and overseeing General Liability claims activities across assigned programs
Supervising claims handling workflows
Reviewing complex and high-severity claims
Providing guidance on coverage, liability, and damages evaluation
Ensuring consistent application of claims best practices
Collaborating closely with underwriting, legal, and distribution teams
Monitoring key metrics
Conducting file audits
Recommending process improvements
Contributing to strategy development for emerging exposures and market trends
Presenting claims to senior leadership team and peer groups
Coordination of training, mentoring and development of employees

Requirements

What you’ll need

Bachelor's degree with a concentration in business or equivalent work experience. JD applicants welcome but not required
10-15 years of Staff Management and Claims handling experience, with commercial E&S knowledge
Strong claims expertise, including Claims Management and Claims Handling experience in General Liability or related commercial lines.
Experience working with Underwriting teams to align claims strategies with program objectives and risk appetite.
Proven leadership capabilities, including mentoring and supervising claims professionals and influencing cross-functional stakeholders.
Experience with litigation management, negotiation, and alternative dispute resolution is beneficial.
Ability to critically review a claim file for relevant information, accurately access the information and make necessary recommendations
Ability to make independent decisions with minimal or no supervision
Strong organizational and time management skills, with the ability to prioritize multiple complex files and projects in a remote setting.
Extensive knowledge of the insurance industry and E&S Markets
Ability to maintain a high level of tact and professionalism
Possess strong interpersonal skills
Strong verbal and written communication skills
Strong computer and office skills

Benefits

Comp & perks

Access to medical, dental, vision, life, disability, and AD&D insurance
Tax-advantaged savings accounts
401(k) plan with company match
Generous paid time off programs including company holidays, vacation and sick days, new parent leave, and more.
Possible qualification for restricted stock units and/or a deferred compensation plan