System Administrator

• Administer and maintain the TCN contact center platform.
• Configure inbound and outbound calling campaigns.
• Manage skills, queues, routing rules, IVRs, and call flows.
• Provision and deprovision users, roles, and permissions.
• Maintain system settings, business hours, and dialing configurations.
• Ensure platform configurations align with operational and compliance requirements.
• Manage DID numbers, caller ID configurations, and SIP connections.
• Coordinate telecommunications changes and carrier-related activities.
• Monitor call quality and troubleshoot telephony issues.
• Develop and maintain operational reports and dashboards.
• Provide data extracts and reporting support to business stakeholders.
• Serve as Tier 2/3 support for TCN-related issues.
• Support integrations between TCN and CRM, workforce management, payment processing, and other business applications.
• Ensure adherence to TCPA, FDCPA, HIPAA, PCI-DSS, and company security policies.

Telephony System Administrator

• Support the implementation, administration, testing, and sustainment of Software Defined Networking (SDN) and Zero Trust Architecture (ZTA) capabilities across Department of Defense Information Network (DoDIN) environments.
• Provide hands-on configuration and operational support for Software Defined Perimeter (SDP) and micro-segmentation technologies.
• Manage system baselines, patching, configuration control, and change management in accordance with DoD standards.
• Support operational readiness and availability of software-defined networking and Zero Trust capabilities.
• Assist with policy-based routing, traffic engineering, segmentation, and micro-segmentation initiatives.
• Conduct vulnerability remediation and security hardening activities.

Systems Administrator, Journeyman

• Monitor and maintain appropriate Cyber Security controls and ensure Operational Security requirements are according to the performance standards established in the C4IM Services List (latest version) for all assigned servers.
• Maintain all aspects of the Network Attached Storage (NAS) or any other back-up solution the Government will establish as a standard back-up solution (i.e. Global Enterprise Solution).
• Maintain control and access of data storage, space allocation, and device usage for authorized users; analyze file organization and database structure, taking action as required to eliminate deficiencies; set alarms and report unauthorized access attempts/intrusions, correct weaknesses/vulnerabilities, and document permission violations at local, group, or global level.
• Perform local database administration for standard database software for common user services.
• Perform backups for standard databases for common-user services.
• Manage virtual filers including Virtual File Manager system.
• Identify and replace failed hardware with government furnished replacements; ensure all back-up systems are operating on latest versions of software and have required patches and patches.
• Create and manage Group Policy Objects.
• Assist with development of an updated Quarterly Enterprise System Management Architectural Design Document describing service level offerings and planned enhancements.
• Draft and maintain SOP documents for the functional category.
• Contribute to T&T proposal activities and all other duties as assigned by T&T managers.

• Monitor and maintain appropriate Cyber Security controls
• Ensure Operational Security requirements are according to performance standards
• Maintain all aspects of the Network Attached Storage (NAS)
• Maintain control and access of data storage, space allocation, and device usage for authorized users
• Analyze file organization and database structure
• Set alarms and report unauthorized access attempts/intrusions
• Perform local database administration for standard database software
• Manage virtual filers including Virtual File Manager system
• Identify and replace failed hardware
• Create and manage Group Policy Objects
• Assist with development of updated Quarterly Enterprise System Management Architectural Design Document
• Draft and maintain SOP documents for functional category
• Contribute to T&T proposal activities and other duties as assigned

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PDM/PLM Systems Administrator

• Own the macOS endpoint platform, operate the identity provider and Google Workspace day-to-day, and lead the technical project work
• Manage the full macOS lifecycle from imaging and deployment through refresh and retirement
• Triage endpoint detection and response alerts in partnership with the CISO and the MSP
• Operate the identity provider (Okta strongly preferred) day-to-day across groups, applications, SCIM provisioning, lifecycle workflows, and MFA policies
• Administer Google Workspace at depth across users, groups, organizational unit design, DLP rules, security center monitoring, Vault retention, and application access policies
• Lead technical projects including identity provider rollouts, MDM migrations, integrations, and automation initiatives
• Serve as Tier 3 escalation for the managed service partner, solving what they cannot
• Document everything, and operate inside an active HIPAA, SOC 2, and HiTrust environment

Mac System Administrator

• Administer and support Autodesk Vault
• Collaborate with cross-functional stakeholders across Engineering, IT, Manufacturing, and Business teams
• Support and interact with SolidWorks PDM (EPDM) and PTC Windchill environments
• Lead and contribute to system improvement and development initiatives
• Ensure data quality, compliance, and audit readiness
• Support BOM, Item Master, and material master processes
• Troubleshoot CAD and PDM/PLM issues across multiple CAD platforms
• Assist with system upgrades, testing, and deployment activities
• Develop and maintain documentation, standards, and best practices
• Support data migration, consolidation, and standardization efforts where required
• Occasional travel to site for key projects or stakeholder engagement

• Administer and maintain Active Directory forests, domains, trust relationships, replication services, and enterprise directory components
• Manage and troubleshoot identity services, including DNS integrated AD functions, authentication, Kerberos/NTLM, group membership, and object lifecycle management
• Create, maintain, and troubleshoot Group Policy Objects (GPOs)
• Perform Tier 2/3 directory service support
• Support AD integrated services including certificate services, federation services, domain controllers, and directory dependent applications
• Execute domain controller deployments, configuration updates, schema extensions, and lifecycle upgrades
• Monitor AD health, replication status, event logs, and performance
• Maintain directory service documentation, configuration baselines, and operational procedures

Active Directory Systems Administrator – TS/SCI w/Poly

• Ensure integrity, availability, and secure operation of enterprise public key infrastructure services
• Manage certificates, tokens, authentication services, and identity related security functions
• Issue, manage, and maintain certificates, tokens, and authentication credentials for users and systems
• Support full lifecycle PKI operations
• Provide knowledge-based support for customers, Trusted Agents (TAs), and system administrators
• Maintain PKI infrastructure health by monitoring certificate stores, expiration timelines, CRL validation, and associated authentication systems
• Ensure compliance with enterprise multifactor authentication requirements
• Support identity related incident response by diagnosing authentication failures

PKI Systems Administrator – TS/SCI with Polygraph

• Use Agile frameworks to prioritize and track work needing to be performed utilizing agile best practices and tools to organize and prioritize work
• Provide support for various applications and utilize patch management tools to maintain security compliance
• Setup and configure Active Directory (AD) domains using Windows Server software
• Build and maintain VMware virtual computer environments
• Provide technical solutions when assisting other team members with troubleshooting and resolving various problems
• Configure systems to Joint Special Access Program Implementation Guide (JSIG) and Risk Management Framework (RMF) security compliance
• Work closely with security to safeguard environments and propose changes to policy or processes
• Evaluate and effectively communicate complex system problems and resolution
• Monitor and improve system performance and service management, scheduled and unscheduled maintenance, ticket generation and resolution
• Interact with Information Technology (IT) Business Partners, Cybersecurity, Programs and IT management on significant technical, security, and operational matters requiring coordination between organizations
• Provide comprehensive end-to-end computing support in closed environments from desktops to servers
• Provide broad range of basic systems and application support, including troubleshooting, patch management, anti-virus and auditing
• Administer user system access by implementing safeguards to protect information to meet security requirements
• Install, configure, and maintain multi-platform systems hardware, software and components
• Perform the restoration of routine to complex computing service operations

• Use Agile frameworks to prioritize and track work needing to be performed utilizing agile best practices and tools to organize and prioritize work
• Provide support for various applications and utilize patch management tools to maintain security compliance
• Setup and configure Active Directory (AD) domains using Windows Server software
• Build and maintain VMware virtual computer environments
• Provide technical solutions when assisting other team members with troubleshooting and resolving various problems
• Configure systems to Joint Special Access Program Implementation Guide (JSIG) and Risk Management Framework (RMF) security compliance
• Work closely with security to safeguard environments and propose changes to policy or processes
• Evaluates and effectively communicates complex system problems and resolution
• Monitor and improve system performance and service management, scheduled and unscheduled maintenance, ticket generation and resolution
• Interact with Information Technology (IT) Business Partners, Cybersecurity, Programs and IT management on significant technical, security, and operational matters requiring coordination between organizations
• Provide comprehensive end-to-end computing support in closed environments from desktops to servers
• Provide broad range of basic systems and application support, including troubleshooting, patch management, anti-virus and auditing
• Administer user system access by implementing safeguards to protect information to meet security requirements
• Install, configure, and maintain multi-platform systems hardware, software and components
• Perform the restoration of routine to complex computing service operations

Associate System Administrator

• Manage the macOS and Windows fleet end to end.
• Write and maintain Bash and PowerShell Worklets in Automox to automate endpoint actions.
• Provision, deprovision, and govern access across our identity provider and SaaS estate.
• Administer access and IAM across our cloud accounts (AWS and Azure).
• Design and deploy automations that integrate IT, identity, and SaaS systems.
• Own the internal ticket queue and handle level 1 and escalated level 2 tickets.
• Analyze current systems and processes, spot inefficiencies, and propose and ship the fixes.

IT Systems Administrator

• Support the technical infrastructure that includes hardware, software, and cloud service provider components
• Map the relationship between IT platform/Infrastructure components
• Identify key technology interactions and dependencies across systems/platforms
• Investigate and analyze problems to identify root causes and ensure timely resolution
• Design and implement system monitoring and performance optimization solutions
• Design, implement, and maintain backup strategies
• Maintain security and integrity controls
• Prepare written technical documentation, training material, standards, and reports
• Evaluate and recommend procurements of hardware and software
• Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises

System Administrator III

• Administrating day-to-day Linux and/or Windows IT systems to include system availability, backup/restore, configuration changes, maintaining and patching both physical and virtual.
• Must be knowledgeable in the support and administration of VMWare, hosting and managing virtual machines, and data storage such as Network Attached Storage (NAS) and Storage Area Network (SAN) hardware.
• Install and configure workstations, servers, printers, and data, voice, or video network components.
• Install and maintain software releases.
• Maintain data confidentiality, integrity, and availability.
• Consult with clients, hardware and software vendors, application programmers, and the network team.
• Provide technical support for development, test, and production environments.
• Perform capacity planning, system administration, system tuning, problem analysis and hardware/software upgrades.
• Develop administrative policies, documentation, and procedures to ensure that assets are properly maintained and operated.
• Perform testing and establish system acceptance criteria on current and new hardware and software.
• Determine training needs and develop system administration guidelines tailored to the work environment.
• Configure and build the server hardware and network interfaces to meet client and vendor technical specifications.
• Build client profiles and system configurations for software distribution equipment.
• Respond to system alerts and engage in troubleshooting and problem resolution.

Systems Administrator, Government

• Operate and administer NASA’s Power Platform, Power BI, and automation services in alignment with NEAS governance, security baselines, and change control processes.
• Provide Tier 2/3 support across Dev/Test/Prod environments, including NAMS role configuration, connector governance, and license/DLP oversight.
• Monitor workspace usage, capacity, audit logs, and service health, and publish dashboards and operational metrics.
• Enforce governance standards related to workspaces, sharing controls, connector guardrails, gateway operations, and data security requirements.
• Prepare governance documentation such as CAB packages, MOUs, connector artifacts, and compliance evidence.
• Implement ALM using managed solutions and pipelines, including deployment planning, rollback procedures, configuration snapshots, and run history retention.
• Provide technical guidance, mentoring, and knowledge sharing support to junior staff and peers to strengthen team capability.
• Coordinate team workflows, task dependencies, delivery schedules, and cross functional collaboration to support timely and efficient execution.
• Review technical work products for accuracy, completeness, and alignment with NEAS standards.
• Communicate with developers, stakeholders, vendors, and customers to resolve issues, clarify requirements, and support ongoing operational decisions.
• Support platform reliability through capacity planning, preventive maintenance, diagnostics, and issue resolution.
• Maintain clear and accurate documentation including configuration baselines, testing records, and operational procedures.
• Design and deploy solutions using Power Apps, Power Automate, Power BI, Dataverse, Copilot Studio, and related automation technologies.
• Develop and optimize data models, Power Query logic, DAX calculations, and RLS to support performance requirements.
• Support intake and discovery processes, gather requirements, develop PDDs, and translate them into JIRA work items.
• Coordinate testing, UAT, pipeline deployments, delivery progress, and risk tracking while ensuring strong stakeholder communication.
• Contribute to NEAS Communities of Practice through training materials, documentation, and best practice guidance.

Systems Administrator – Engineer

• Provide administrative support for the Banner SaaS ecosystem, including Banner core modules and integrated platforms such as Degree Works, CRM Advise, Smart Plan, and other related cloud-based solutions.
• Configure, maintain, and optimize Banner SaaS applications to support institutional academic, administrative, and business processes.
• Support and administer Banner extensibility and integration capabilities, including working with APIs and system integrations to ensure secure, scalable, and reliable operation within the Banner SaaS environment.
• Collaborate with functional and technical teams to coordinate Banner configuration and extensibility initiatives, ensuring alignment with Banner SaaS standards, institutional governance, and compliance requirements.
• Administer system security, including user roles, permissions, and access controls, to protect sensitive institutional data and comply with security, privacy, and regulatory standards.
• Monitor system performance, availability, and integrations to ensure stable and reliable operation across Banner and related SaaS platforms.
• Provide technical and administrative support by troubleshooting and resolving system issues in a timely manner to minimize impact on end users.
• Maintain system documentation, configuration standards, and operational procedures in alignment with Banner SaaS best practices and institutional policies.
• Support audits, releases, upgrades, and change-management activities associated with Banner SaaS and integrated cloud platforms.
• Perform additional related duties assigned to support institutional technology initiatives.

Banner System Administrator

• Responsible for the Operational support of LINUX/UNIX-based messaging systems.
• Primarily responsible for system availability, troubleshooting/triage for production problems.
• Participates in a service monitoring function with responsibilities in areas of incident and problem management.
• Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements.
• Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor.
• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Manage and support Email Routing infrastructure applications on a day to day basis.
• Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
• Documentation of root causes and implementation of remedies to prevent future incidents.
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
• On-Call support responsibilities (coverage nights & weekends).

Collaboration Operations System Administrator – Linux/Unix

• Administer, configure, patch, troubleshoot, and maintain Linux servers, primarily Red Hat Enterprise Linux and similar distributions.
• Support Linux server builds, system baselines, hardening, vulnerability remediation, documentation, and operational procedures.
• Support middleware platforms for application integration, SOA services, APIs, web services, data movement, and batch processing.
• Support Talend components including TAC, JobServers, Runtime, ESB, Tomcat, and Karaf.
• Monitor, troubleshoot, patch, upgrade, deploy, restart, and validate Talend jobs, routes, schedules, logs, runtime services, and middleware components.
• Troubleshoot issues involving connectivity, credentials, permissions, APIs, databases, Java, memory, certificates, and configuration settings.
• Respond to production alerts, outages, Talend failures, Linux issues, middleware incidents, and database connectivity problems.
• Support middleware, Talend, and application connectivity to PostgreSQL, Oracle, and MySQL.
• Troubleshoot database issues involving JDBC drivers, connection strings, ports, credentials, certificates, firewalls, DNS, and service accounts.
• Work with DBA, Hosting, Development, Security, and Support teams to resolve incidents, performance, access, patching, backups, and maintenance.
• Participate in on-call and after-hours production support as needed.
• Follow change management procedures for changes, patches, deployments, configuration updates, and emergency fixes.

Linux Middleware Systems Administrator – Occasional Office Visits

• Monitor system performance, including CPU usage, memory utilization, and network efficiency
• Perform regular system updates, patches, and security upgrades
• Oversee the configuration, integration, and lifecycle management of the organization's SaaS portfolio
• Administer Okta for IAM, including SSO, MFA, and automated user provisioning/de-provisioning
• Create and manage user accounts, assigning appropriate permissions and access levels
• Provide technical support and training to end-users on various IT systems and software
• Implement and maintain security measures to protect against cyber threats
• Manage and maintain cloud-based systems, such as AWS, Azure, or GCP
• Develop scripts and use automation tools to streamline repetitive tasks

Systems Administrator

• Responsible for installing new software releases and system upgrades.
• Evaluates and installs patches and resolves software-related problems.
• Performs system backups and recovery.
• Maintains data files and monitors system configuration to ensure data integrity.
• Arranges and administers security measures to restrict unauthorized use of data systems and databases.
• Coordinates any security investigations and executes preventative measures.
• Analyzes and resolves problems associated with operating systems.
• Detects, diagnoses, and reports related problems.

See all jobs on JobTailor

Telephony System Administrator

Systems Administrator, Journeyman

System Administrator

System Administrator

PDM/PLM Systems Administrator

Mac System Administrator

PDM/PLM Systems Administrator

Active Directory Systems Administrator – TS/SCI w/Poly

PKI Systems Administrator – TS/SCI with Polygraph

System Administrator

Associate System Administrator

IT Systems Administrator

System Administrator III

Systems Administrator, Government

Systems Administrator – Engineer

Banner System Administrator

Collaboration Operations System Administrator – Linux/Unix

Linux Middleware Systems Administrator – Occasional Office Visits

Systems Administrator

Systems Administrator I – Hybrid