Systems Administrator – Desktop Support

Trideum Corporation

Systems Administrator providing desktop support for CGSC at Fort Leavenworth, KS. Troubleshooting IT issues and ensuring mission support for staff, faculty, and students.

Posted 7/23/2026full-timeFort Leavenworth • Kansas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in desktop support, troubleshooting hardware and software issues, and ensuring compliance with cybersecurity and IT standards. Proficient in customer service delivery and collaboration within IT teams to enhance service processes.

Highest-signal resume keywords

Desktop SupportTroubleshooting SkillsDoD 8570.01-M IAT II CertificationWindows Operating SystemsActive Directory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportTroubleshooting SkillsSystem ImagingNetwork ConnectivityIT Hardware InstallationCybersecurity CompliancePatchingTicketing System ManagementEquipment ValidationLifecycle Replacement

Soft Skills

Strong Communication SkillsInterpersonal SkillsCustomer-Focused MindsetAbility to Work IndependentlyTeam Collaboration

Tools & Technologies

CGSC ATSD Ticketing SystemAudiovisual TechnologyEducational Technology

Certifications & Qualifications

DoD 8570.01-M IAT II CertificationCompTIA Security+ CE

Industry Keywords

Information AssuranceCybersecurityDoD/Army IT StandardsIT Level II FunctionsTiered 3 Background Check

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide desktop support for staff, faculty, and students including troubleshooting hardware/software, user accounts, and network connectivity.
Track, document, and close tickets in the CGSC ATSD ticketing system, escalating as needed.
Support classroom and conference room IT systems including audiovisual and educational technology.
Assist with system imaging, lifecycle replacement, patching, and remediation tasks.
Perform equipment validation, installation, and removal of IT hardware.
Ensure compliance with cybersecurity requirements, system security patching, and reporting.
Deliver customer service in a professional, efficient, and effective manner.
Collaborate with other IT team members to improve support processes and IT service delivery when required.
Ensure compliance with Information Assurance (IA), Cybersecurity, and DoD/Army IT standards.
Be available between 0630-1730, Monday-Friday (except Federal holidays or Government closures).
Provide support to special events, migrations, or surge support requirements when required.
Prepare and deliver required reports, metrics, and quality assurance documentation as required.
Maintain compliance with all IA/IT certification and security requirements of the position.
Other duties as assigned.

Requirements

What you’ll need

Associate or Bachelor's degree in IT or related field.
2+ years of desktop support or systems administration experience.
DoD 8570.01-M IAT II certification (CompTIA Security+ CE minimum).
Must meet the requirements of AR 25-2 for IT Level II functions, which include a Tiered 3 background check.
Knowledge of Windows operating systems, Active Directory, and enterprise desktop support.
Experience working in a service desk or IT support role.
Troubleshooting skills for hardware, software, and network issues.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused mindset with a commitment to providing high-quality support.
U.S. citizenship is required.

Benefits

Comp & perks

Competitive pay based on the work you do here and not your previous salary.
Traditional benefits such as medical, dental, vision, life, disability, and 401k matching.
Employee Stock Ownership Plan (ESOP).
Paid leave and the ability to cash out leave.
Free access to certified financial planners, wellness and support services, and discount programs.
Education assistance and professional development opportunities.
And much more.