Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Develops and implements a comprehensive sales enablement strategy to support the Business Banking sales teams
• Partners with product partners throughout Citi to spearhead initiatives
• Responds to elevated inquiries and resolves implementation related issues in a timely manner
• Acts as an advisor with various business partners
• Serves as the primary point of contact for complex sales and service escalations
• Represents the voice of the frontline sales teams in collaborations
• Analyzes sales performance data to identify trends and areas for improvement
• Creates and maintains sales support materials
• Coordinates with internal partners to streamline processes
• Leads strategic projects and initiatives aimed at improving sales team efficiency

Business Banking Sales Support Lead Analyst, VP

• Assist customers and contractors with the installation and startup of CO₂ condensing units under the guidance of senior technical staff.
• Support remote and on-site troubleshooting of refrigeration equipment.
• Respond to customer inquiries via phone, email, and online platforms, escalating more complex issues when necessary.
• Assist in preparing and maintaining technical documentation, installation guides, and troubleshooting resources.
• Participate in product training to build technical knowledge of CO₂ refrigeration systems.
• Support the coordination of installation schedules, project timelines, and customer deliverables.
• Track project progress and maintain accurate project documentation.
• Communicate project updates with internal teams, contractors, and customers.
• Assist senior managers with project planning and administrative tasks to help ensure successful project completion.
• Gather customer feedback and identify recurring technical issues for review by senior team members.
• Stay up to date on CO₂ refrigeration products, industry standards, and company procedures.
• Contribute ideas to improve technical support processes and customer documentation.
• Participate in ongoing technical and professional development opportunities.

Technical Support – Coordination Specialist

• Support Software Development
• Assess technical needs and translate them into technical plans
• Provide technical support for projects
• Plan, design, and implement technical infrastructure to support business objectives
• Perform system integration activities for projects (technical integration testing, inoperability assessments, etc.)
• Deliver timely, cost-effective application/technical solutions for projects
• Develop Business Opportunities
• Apply broad understanding of hardware and software to business problems
• Determine timeframe for deliverables
• Support Business Analyst activities related to documenting costs, options, feasibility, risks, etc.
• Ensure proposed technical solutions fit with infrastructure and architecture standards
• Support System Stability
• Ensure problem resolution and project integration
• Provide expert back-up for the various systems/applications/technologies for applicable area of responsibility

Workday Technical Analyst

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

Junior Technical Support – Coordination Specialist

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Support Analyst

• Work closely with customers and design teams in prioritizing data and information requirements
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners
• Mentor colleagues with less experience on both the technical and business aspects of project work
• Create and/or develop new methods of analysis, database design and performance measurement
• Perform modeling of data sources and flows
• Develop and maintain moderate-to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL)

Lead Decision Support Analyst

• Provides day-to-day technical support to employees
• Responds to problems through discussion with users
• Provides a high level of customer service while working in a dynamic environment
• Provides end user training and knowledge documentation
• Deploys, procures, and collects desktop equipment from end users
• Provides second level end-user PC support for staffed locations and remote offices
• Performs configuration/installation and troubleshooting of PC hardware
• Installs, configures, and troubleshoots Windows operating systems, MacOS, Microsoft Office Suite and other applications
• Provides incident & problem summaries, status reports, and project status as required
• Coordinates with 2nd and 3rd tier teams to ensure timely resolution of technology issues

Technical User Support Analyst I

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

• Monitor Outlook, Teams, and ServiceNow for incidents and questions.
• Review logs to identify and resolve issues.
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

Technical Analyst

• design, maintain, and optimize ServiceNow capabilities that support Cisco's cloud, platform, and security operations
• help drive automation, operational efficiency, and compliance across the Security & Trust Organization
• design and maintain ServiceNow solutions including CMDB enhancements, Discovery patterns, service catalog items, workflows, routing logic, and task templates aligned to platform and cloud operations
• develop and support integrations using MID Servers, REST APIs, webhooks, OAuth, and approved credential management solutions
• maintain alignment between ServiceNow data and AWS environments, including accounts, organizational structures, regions, IAM roles, and infrastructure ownership metadata
• support onboarding, lifecycle management, and operational processes for security and observability tools including Splunk, Tenable, Aqua, Trend DSM, AWS Security Hub, GuardDuty, CloudTrail, and Config
• improve change management processes by supporting standard change models, release governance, audit readiness, and FedRAMP-aligned change control practices
• partner with Platform Engineering, SRE, and Security teams to translate operational requirements into scalable ServiceNow solutions
• create and maintain knowledge base content, technical documentation, and self-service resources that improve operational efficiency and user adoption

Service Now Customer Support Engineer II

• Provide world class support to our expanding client base.
• Work closely with our product and success teams.
• Become a product expert across the entire VALD suite, knowing our systems inside-out.
• Diagnose and resolve issues via phone and email.
• Liaise with the VALD team across the world to ensure customer needs are met.

Technical Support Representative

• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
• Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
• Follows up with users to ensure problem resolution.
• Develops and maintains documentation of all activities.

Gateway Support Technician

• Lead customer and client discussions for highly complex transactions and large-scale implementations while coordinating internal resources
• Review and analyze moderately complex business challenges requiring evaluation of multiple factors
• Prepare customized sales proposals, cost-benefit analyses, and pricing scenarios tailored to client needs
• Resolve moderately complex issues and guide teams to meet project deliverables while ensuring compliance with policies and procedures
• Collaborate with peers, cross-functional partners, and mid-level managers to resolve issues and drive business objectives
• Lead projects and initiatives, serving as a mentor and resource to less experienced team members

Senior Treasury Support Analyst – Mid Corporate – Global Payments, Liquidity

• Load and maintain group information and benefit files. (20%)
• Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
• Handle error management and ensure files are corrected. (20%)
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
• May assist with training new employees. (10%)
• Other duties as assigned or requested.

Account Support Analyst – SES

• Provide Tier I/II technical support for Watchtower customers and end users
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments
• Support Android, iOS, Windows, and Linux operating systems
• Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues
• Analyze system logs and identify root causes of technical problems
• Escalate complex issues to engineering teams while maintaining customer ownership and communication
• Monitor support ticket queues and ensure timely resolution of customer issues
• Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements
• Configure, customize, and validate DMSAT systems to meet mission objectives and customer requirements
• Coordinate and oversee on-site installation and deployment of DMSAT equipment and associated infrastructure
• Conduct operational testing and validation to ensure system readiness
• Support sustainment activities and lifecycle management of deployed systems
• Provide on-site technical support during deployment, operational exercises, and training events
• Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel
• Develop and maintain training materials, user guides, quick-reference guides, and Standard Operating Procedures (SOPs)
• Provide customer onboarding and operational best practices guidance
• Demonstrate system functionality and capabilities to users and stakeholders
• Deliver both remote and in-person technical instruction
• Assist with deployment, configuration, and maintenance of: Mobile Device Management (MDM) platforms, Windows and Linux servers, Virtualized environments, VPN solutions, Active Directory and LDAP services, Cloud-based services and infrastructure
• Support software updates, patch management, and system hardening efforts
• Assist in applying and validating DISA STIG compliance requirements
• Support network connectivity, encryption, certificate management, and secure communications
• Prepare and maintain deployment documentation, installation reports, training records, and operational checklists
• Document troubleshooting procedures, lessons learned, and technical solutions
• Capture bug reports and support root cause analysis efforts
• Maintain accurate customer support records and deployment status reports
• Support tactical communications and mobility solutions for DoD customers
• Participate in customer site visits, field installations, and operational exercises
• Ensure compliance with contractual, safety, security, and operational requirements
• Coordinate with internal engineering teams, government stakeholders, and customer representatives to ensure mission success
• Participate in after-hours support activities as required

• Install software patch remotely and verify proper functionality post upgrade.
• Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies.
• Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively documenting all steps taken to service the request in the appropriate tracking system.
• Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management.
• Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed.
• Sets scheduled availability within systems so that notification of new work can be received.

Support Engineer jobs in North Carolina

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Network Support Technician

Business Banking Sales Support Lead Analyst, VP

Technical Support – Coordination Specialist

Workday Technical Analyst

Technical Printer Support Representative I, Inkjet

Junior Technical Support – Coordination Specialist

Technical Support Specialist – Healthcare

Treasury Management Support Analyst

Lead Decision Support Analyst

Technical User Support Analyst I

Technical Support Representative I

Technical Analyst

Service Now Customer Support Engineer II

Technical Support Representative

Gateway Support Technician

Senior Treasury Support Analyst – Mid Corporate – Global Payments, Liquidity

Account Support Analyst – SES

Network Support Technician

MedTech Technical Support Representative

Treasury Management Sales Support Analyst