Support Engineer

• Provide Tier I/II technical support for Watchtower customers and end users
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments
• Support Android, iOS, Windows, and Linux operating systems
• Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues
• Analyze system logs and identify root causes of technical problems
• Escalate complex issues to engineering teams while maintaining customer ownership and communication
• Monitor support ticket queues and ensure timely resolution of customer issues
• Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements
• Configure, customize, and validate DMSAT systems to meet mission objectives and customer requirements
• Coordinate and oversee on-site installation and deployment of DMSAT equipment and associated infrastructure
• Conduct operational testing and validation to ensure system readiness
• Support sustainment activities and lifecycle management of deployed systems
• Provide on-site technical support during deployment, operational exercises, and training events
• Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel
• Develop and maintain training materials, user guides, quick-reference guides, and Standard Operating Procedures (SOPs)
• Provide customer onboarding and operational best practices guidance
• Demonstrate system functionality and capabilities to users and stakeholders
• Deliver both remote and in-person technical instruction
• Assist with deployment, configuration, and maintenance of: Mobile Device Management (MDM) platforms, Windows and Linux servers, Virtualized environments, VPN solutions, Active Directory and LDAP services, Cloud-based services and infrastructure
• Support software updates, patch management, and system hardening efforts
• Assist in applying and validating DISA STIG compliance requirements
• Support network connectivity, encryption, certificate management, and secure communications
• Prepare and maintain deployment documentation, installation reports, training records, and operational checklists
• Document troubleshooting procedures, lessons learned, and technical solutions
• Capture bug reports and support root cause analysis efforts
• Maintain accurate customer support records and deployment status reports
• Support tactical communications and mobility solutions for DoD customers
• Participate in customer site visits, field installations, and operational exercises
• Ensure compliance with contractual, safety, security, and operational requirements
• Coordinate with internal engineering teams, government stakeholders, and customer representatives to ensure mission success
• Participate in after-hours support activities as required

Network Support Technician

• Install software patch remotely and verify proper functionality post upgrade.
• Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies.
• Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively documenting all steps taken to service the request in the appropriate tracking system.
• Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management.
• Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed.
• Sets scheduled availability within systems so that notification of new work can be received.

MedTech Technical Support Representative

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Sales Support Analyst

• Manage clinical applications and supporting infrastructure
• Assist in capturing capability needs
• Collaborate with cross-functional teams
• Support requirements testing
• Communicate with team members and clients

Associate Technical Analyst

• Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement.
• Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack.
• Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs.
• Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling.
• Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

Designated Support Engineer

• Provide consultative support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Create, test, and support integrations using EIB, Studio, Core Connectors, APIs (REST/SOAP), RaaS, PECI, XML/XSLT.
• Partner with HR, Finance, Payroll, and IT teams to understand business needs and translate them into technical specifications.
• Resolve integration errors, monitor performance, and ensure data accuracy and security.
• Oversee the integration lifecycle, including deployments, system upgrades, and alignment with SDLC.
• Research, test, and implement new HR system capabilities; manage Workday updates and new feature adoption, including impact analysis, testing, and deployment.
• Develop and maintain documentation for configurations, integrations, and technical processes.
• Work with internal teams, vendors, and third parties to implement solutions.
• Act as a mentor to other team members, providing guidance and sharing HR functional and technical expertise.
• Perform system integration activities for projects (technical integration testing, assessments, etc.).
• Facilitate development of business solutions that combine knowledge of HR business processes, technological options, and process facilitation techniques.
• Serve as an information source concerning human resources technology needs for internal HR management and staff.
• Partner with enterprise HR functions regarding necessary changes to master data for payroll, recruitment, organizational management, training, and compensation.

Principal Workday Technical Analyst

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Application Development and Support Engineer II

• Provide operational and technical support for Microsoft 365 services including Teams, SharePoint Online, OneDrive, Exchange Online, Forms, and approved Power Platform solutions.
• Support collaboration and productivity applications including Smartsheet, monday.com, Bluebeam, and other approved SaaS applications.
• Troubleshoot issues related to application access, permissions, sharing, synchronization, workflows, licensing, provisioning, and usability.
• Support identity and access-related issues involving SSO, MFA, and Microsoft Entra ID integrations for assigned applications.
• Work with engineering, infrastructure, identity, security, networking, vendors, and business stakeholders to resolve application-related issues.
• Manage assigned incidents, requests, access issues, and operational support tasks through resolution within established service levels.
• Escalate complex, recurring, or high-impact issues to the appropriate technical teams or platform owners.
• Assist users with common application functions, approved usage standards, and available self-service resources.
• Identify recurring user questions, usability challenges, and support trends related to assigned applications.
• Contribute to improving self-service resources, knowledge management content, and user support documentation.

Senior Application Support Analyst

• ***Are you the one we’re looking for?***
• Diverse Computing, Inc. is looking for a highly motivated Product Support Analyst to join our close-knit product team. We are looking for someone with a strong drive towards customer service, the ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. In this role, you'll have the opportunity to work directly with our customers and our team to support DCI projects and products.
• This role requires the ability to understand our complex products and our users’ needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams’ success.****
• ***Get to know us a little.***
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

Product Support Analyst – Software

• Troubleshooting software application issues to determine technical root causes and propose remedies, escalating when necessary.
• Owning issues for our highest value customers from initial report to resolution, communicating with customers regularly regarding issue status
• Monitoring and steering cases for your assigned client(s) that are being worked by other analysts in other PSGs
• Attending and at times, coordinating bi-weekly calls with Genesys’ top enterprise clients to review open Support tickets, aligning on any changes in priority, and providing guidance on the next steps and timing
• Collaborate with other key Customer Success & Services team members to align on priority levels
• Act as the Genesys Subject Matter Expert during critical technical issues by leading customer call bridges to drive resolution
• Own relationships with technical counterparts within enterprise customers’ and partners’ organizations
• Ad hoc project work: e.g. working with our Documentation team to create troubleshooting guides
• Collaborate with other Support Analysts and Support Engineers to identify high-priority issues and engage the Product Management and Software Engineering teams to implement a resolution

Staff Enterprise Support Engineer

• Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve technical and application-related issues.
• Handle escalated incidents and service requests.
• Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android).
• Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures.
• Escalate incidents requiring specialized expertise to higher-level support teams when appropriate.
• Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system.
• Meet or exceed defined service level agreements (SLAs).
• Assist in the creation, update, and maintaining of knowledge base articles and support documentation.
• Educate users on technology best practices to reduce repeat incidents.
• Collaborate proactively with team members, team leads, other IT teams, and business stakeholders.
• Communicate clearly and professionally with both technical and non-technical audiences.
• Keep leadership informed of trending issues, risks, and service impacts.
• May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required.

Application Support Analyst

• Process transactions and facilitates plan/customer data management validating client data and funding while maintaining and creating participant census data.
• Respond to questions from customers, producers, and supporting units.
• Prepares, maintains, reviews, and analyzes plan documents and electronic records ensuring that each customer plan administration is compliant according to the plan document.
• Collaborates with other 401K units to meet client needs while providing sales support from point of sale to ongoing plan administration.
• Supports operations and service teams with quality audits, system testing, and document internal procedures as well as assisting with onboarding and informal training for new associates.

Operations Support Technician – 401k

• Provides technical and application support, primarily on the phone, to system users and technicians
• Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products
• Provides guidance and answers to customers calling requesting assistance in installation, operation, troubleshooting, and repairing assigned products
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Recommends or performs remedial actions to correct problems
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users
• Documents and maintains all relevant information related to product issues, concerns, and customer complaints
• Serves as a technical resource and cross-functional partner to internal departments
• Provides instruction and training to customers and dealer personnel when necessary
• Travels to perform service calls on problem equipment that local dental service technicians could not repair

Technical Support Specialist

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Technical Support Engineer, Tier I

Treasury Management Sales Support Analyst – Payables, Commercial Card

• Provide clinical training to customers on all CareFusion products
• Conduct installation and clinical training at customer sites
• Assist with new product evaluations and trials
• Communicate customer complaints and issues to the appropriate internal department(s)
• Gather data and feedback from end-users regarding product performance and quality issues
• Prepare reports detailing feedback received from customers
• Provide follow up with customers to ensure satisfactory resolution of problems/issues
• Maintain current knowledge of products, features and competitive advantages

• Provide technical support to PWT sales and customers.
• Respond to design questions.
• Develop engineered solutions to complex design conditions.
• Meet or exceed the Engineering Service Level Agreement (SLA).

• The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices.
• Provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
• Research, resolve and respond to incidents and requests reported by customers regarding end user devices, along with some ancillary support for application issues.
• Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
• Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.

Device Support Analyst

• Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices
• Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients
• Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms
• Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives
• Escalate and review complex technical issues with Senior Engineers and Leadership as required
• Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners
• Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments
• Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate
• Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures
• Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms
• Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified
• Contribute to architectural discussions, technical documentation, and coding standards
• Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring
• Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy
• Participate in special projects, and other initiatives and duties as assigned

Cloud Support Engineer – AWS/Azure

• Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications
• Solve customer and patient issues through remote troubleshooting capabilities
• Drive quality by capturing issues and resolution
• Collaborate with internal teams and leadership for issue escalation
• Build strong relationships with customers and cross-functional teams
• Ensure accurate case documentation for compliance and continuous improvement
• Meet individual and team KPIs while maintaining high service quality
• Follow processes, support team initiatives, and contribute to continuous improvement

See all jobs on JobTailor

Network Support Technician

MedTech Technical Support Representative

Treasury Management Sales Support Analyst

Associate Technical Analyst

Designated Support Engineer

Principal Workday Technical Analyst

Application Development and Support Engineer II

Senior Application Support Analyst

Product Support Analyst – Software

Staff Enterprise Support Engineer

Application Support Analyst

Operations Support Technician – 401k

Technical Support Specialist

Technical Support Engineer, Tier I

Treasury Management Sales Support Analyst – Payables, Commercial Card

Technical Support Specialist

Support Engineer

Device Support Analyst

Cloud Support Engineer – AWS/Azure

Technical Support Specialist