Technical Support – Coordination Specialist

Carrier Commercial Refrigeration

Junior Technical Support & Coordinator Specialist assisting with CO₂ condensing units and project coordination. Gain hands-on experience with innovative refrigeration technology while working with experienced technical specialists.

Posted 7/16/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HVAC and refrigeration systems, with a focus on CO₂ technology. Strong communication and organizational skills support effective project coordination and customer service.

Highest-signal resume keywords

HVAC ExperienceRefrigeration Systems KnowledgeTechnical Support ExperienceProject CoordinationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Refrigeration SystemsHVAC SystemsTechnical DocumentationTroubleshootingProject Tracking

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem-Solving Abilities

Tools & Technologies

Microsoft OfficeSoftware Systems

Certifications & Qualifications

HVAC/Refrigeration EducationTrade CertificationTechnical Diploma

Industry Keywords

CO₂ RefrigerationCommercial Refrigeration EquipmentRefrigeration Safety PracticesIndustry Standards

About the role

Key responsibilities & impact

Assist customers and contractors with the installation and startup of CO₂ condensing units under the guidance of senior technical staff.
Support remote and on-site troubleshooting of refrigeration equipment.
Respond to customer inquiries via phone, email, and online platforms, escalating more complex issues when necessary.
Assist in preparing and maintaining technical documentation, installation guides, and troubleshooting resources.
Participate in product training to build technical knowledge of CO₂ refrigeration systems.
Support the coordination of installation schedules, project timelines, and customer deliverables.
Track project progress and maintain accurate project documentation.
Communicate project updates with internal teams, contractors, and customers.
Assist senior managers with project planning and administrative tasks to help ensure successful project completion.
Gather customer feedback and identify recurring technical issues for review by senior team members.
Stay up to date on CO₂ refrigeration products, industry standards, and company procedures.
Contribute ideas to improve technical support processes and customer documentation.
Participate in ongoing technical and professional development opportunities.

Requirements

What you’ll need

1–3 years of experience in HVAC, refrigeration, mechanical, electrical, or technical support roles (including apprenticeships, internships, or co-op experience).
Basic understanding of refrigeration or HVAC systems; willingness to learn CO₂ refrigeration technology.
Strong verbal and written communication skills.
Good organizational and problem-solving abilities.
Proficient with Microsoft Office and comfortable learning new software systems.
Willingness to travel frequently (up to 50–60% of the time, approximately 25 – 35 weeks per year).
Valid driver's license and ability to travel to customer sites.
HVAC/Refrigeration education, trade certification, or related technical diploma (preferred).
Familiarity with commercial refrigeration equipment or natural refrigerants (preferred).
Basic knowledge of refrigeration safety practices and industry standards (preferred).
Experience providing customer service or technical support (preferred).

Benefits

Comp & perks

Professional development opportunities