Carrier Commercial Refrigeration

Inside Sales

• Support commercial & offres de prix
• Préparer et suivre les appels d’offres
• Garantir la cohérence tarifaire et le respect des marges
• Assurer le support opérationnel des Key Accounts
• Coordonner l’activité de l’équipe MCS Support Sales
• Contribuer aux campagnes mailing et supports commerciaux.

Engineer

• Verantwortung für den gezielten und bedarfsgerechten Einsatz von CFD-Unterstützung in New Product Development- und Technologieprojekten
• Schnittstelle zwischen Produktentwicklung und CFD-Experten
• Koordinierung von CFD-Aktivitäten in einem globalen Umfeld
• Sicherstellung einer engen Abstimmung zwischen Simulation und Entwicklung
• Unterstützung des Transfers von CFD-Know-how durch Prüfung und Anpassung bestehender CFD-Modelle
• Pflege und Aktualisierung der begleitenden Dokumentation für bestehende Modelle
• Unterstützung von New Product Development- und Technologieprojekten durch CFD-Modellierung in enger Zusammenarbeit mit den Produktentwicklungsteams
• Validierung von CFD-Modellen in enger Abstimmung mit den R&D-Laboren
• Kommunikation und Abstimmung von CFD- und weiteren Modellierungsaktivitäten innerhalb eines globalen Teams
• Unterstützung beim Aufbau und der Weiterentwicklung einer global integrierten Modellierungsstrategie

CFD Engineer

Chief Operating Officer

• Coordinate and supervise the operations of the Service Area, ensuring proper execution of maintenance, repairs and technical interventions.
• Lead and support field technician teams, promoting professional development, continuous training and adherence to technical procedures.
• Work directly with suppliers and subcontractors, ensuring the quality of work performed and compliance with established agreements.
• Participate in defining, implementing and improving technical and operational standards.
• Ensure efficient resource planning, intervention scheduling and service prioritization.
• Provide advanced technical support for complex interventions and resolution of critical issues.
• Ensure compliance with current legislation regarding safety, environmental protection and the handling of refrigerants.
• Actively participate in the local network of senior technicians, promoting knowledge sharing and best practices.
• Collaborate with other company departments to ensure services are aligned with CCR’s strategic objectives.
• Monitor service, quality and operational efficiency indicators.

Head of Operations – Service Area

Sales Development Rep

• Administrative management of customer orders: recording, tracking, and updating records in our internal tools
• Support for the sales teams: document preparation, assistance in drafting commercial proposals, coordination of customer-related items
• Participation in organizing trade shows and client events: logistics, invitation follow-up, creation of event materials
• Preparation and updating of performance indicators (customer reports, dashboards, CRM)
• Creation and distribution of customer satisfaction surveys (e.g., MFA): designing questionnaires, monitoring responses, reporting
• Analysis and continuous improvement of the customer journey: monitoring customer feedback, recommending optimizations
• Participation in customer communication campaigns (emailing, satisfaction surveys, customer feedback)

Sales Support and Development Apprentice

Controller

• Manage and monitor IT budgets, forecasts, and cost allocations
• Track IT spend and ensure compliance with corporate financial rules
• Provide monthly reporting, variance analysis, and cost insights
• Prepare business cases and investment evaluations for IT projects
• Support audits and ensure adherence to internal financial controls
• Support improvement of IT governance and financial processes
• Identify inefficiencies and propose improvements
• Contribute to automation and digitalization efforts to improve efficiency
• Align financial steering with process improvements
• Act as a trusted advisor to IT management on costs, risks, and governance

IT Financial Controller, IT Process Specialist

Support Engineer

• Serve as the primary escalation point for customer technical issues related to refrigeration systems
• Ensure prompt, effective resolution of customer inquiries, complaints, and system performance concerns
• Maintain strong customer relationships by providing clear, professional, and solution-oriented communication
• Provide advanced troubleshooting support for refrigeration systems, controls, and components
• Review field data, alarms, and service history to identify root causes
• Guide customers and technicians through complex diagnoses and corrective actions
• Stay current on refrigeration technology, controls, and regulatory changes
• Lead, coach, and develop a team of technical support specialists
• Develop and maintain customer-facing technical documentation, FAQs, and knowledge bases
• Analyze support trends to improve response quality and reduce repeat issues
• Recommend product, process, or training improvements based on customer feedback
• Collaborate with quality and engineering teams on corrective action initiatives
• Act as the technical voice of the customer internally
• Coordinate with service operations, engineering, training, and sales
• Support new product rollouts with customer-facing training and support materials
• Assist sales and account teams with technical reviews and customer consultations when needed

Technical Support Manager

General Counsel

• Contract management and negotiation
• Support purchasing teams at French plants for transactions in French and English
• Support sales and operations teams on matters related to sales and subcontracting
• Prepare and update standard contract templates (purchasing, sales, subcontracting)
• Negotiate and review contracts with suppliers, customers and partners
• Manage the full contract lifecycle: approval, signature, archiving, renewals
• Deliver compliance training to employees and commercial partners
• Participate in managing non‑conformity allegations with the Ethics & Compliance team
• Ensure compliance of French entities (international trade, antitrust, anti‑corruption, etc.)
• Conduct necessary vendor checks (due diligence)
• Participate in internal audits, investigations and compliance analyses
• Handle routine legal matters in France and provide legal and ethics training to employees
• Support management of resale transactions and compliance of commercial partners
• Manage litigation in coordination with external counsel
• Oversee claims-related recourse with suppliers
• Monitor legal developments and implement internal policies
• Advise on corporate law and product safety matters
• Contribute to M&A projects and global initiatives of the Legal & Compliance department

Legal Counsel

Manager

• Leiden van technische ontwikkelinitiatieven gericht op structurele kwaliteitsverbetering van producten en diensten
• Vertalen van klantfeedback en terugkerende technische issues naar concrete verbeteracties en ontwikkelprioriteiten
• Ontwikkelen en implementeren van technische trainingsprogramma’s voor service en installatie technici, met internationale kennisdeling als uitgangspunt
• Stimuleren van best-practice-uitwisseling tussen landen en teams
• Intensief samenwerken met de Innovation Manager om innovaties af te stemmen op klantbehoeften en marktontwikkelingen
• Optimaliseren van servicelocaties op basis van technische analyses en data-inzichten, vanuit ons lokale RMC
• Technisch inhoudelijk bijdragen aan presentaties bij key accounts, samen met accountmanagement
• Aansturen van de strategische ontwikkeling en schaalvergroting van het RMC
• Inzetten van AI en digitale oplossingen om monitoring-, diagnose- en supportcapaciteiten te verbeteren
• Fungeren als technisch sparringpartner en adviseur voor het RMC-team, met focus op automatisering, schaalbaarheid en datagedreven besluitvorming

Manager, Techniek en Ontwikkeling

Customer Support

• Je stuurt een ervaren team van 30+ medewerkers aan binnen de Frontoffice Serviceorganisatie
• Je werkt nauw samen met de Service Manager, Field Operations, Sales en Solutions
• Je coacht, motiveert en begeleidt je team; voert voortgangs- en beoordelingsgesprekken
• Verbeteren van werkprocessen, planningsefficiëntie en klantcommunicatie
• Bewaken van productiviteit, doorlooptijden, SLA’s en kwaliteit van service en werkbonnen
• Schakelen met Area Supervisors, Solutions, Sales en subcontractors
• Analyseren van KPI’s, storingsdata en backlogs; sturen op verbeterinitiatieven en voorkomen van escalaties

Customer Care Manager

Auditor

• Provádět kontrolu a audity procesu ve svěřených výrobních úsecích (montážní linky, předvýroba)
• Řešit interní kvalitativní neshody – spolupracovat s výrobou, technologií, údržbou a dalšími podpůrnými odděleními
• Podílet se na řešení zákaznických reklamací : zjištění příčiny, zavedení nápravy, kontrola účinnosti
• Pomáhat při testování a uvolňování prvních vzorků vyráběných nebo nakupovaných materiálů
• Školit pracovníky na linkách v oblasti kvalitativních požadavků a správného postupu
• Zviditelňovat (vizualizovat) kvalitu : zapisovat a vyvěšovat výsledky, označovat problémy na určených místech
• Spolupracovat na tvorbě a aktualizaci standardní dokumentace kvality ve výrobních oblastech
• Sledovat a reportovat data kvality ve svěřených oblastech (zmetkovitost, odchylky, výsledky kontrol)
• Dohlížet na funkčnost a bezpečnost výrobků (např. tlaková zkouška dle pracovních instrukcí)
• Práce na 8-hodinové směny (ranní a odpolední)