Carrier Commercial Refrigeration

Support Engineer

• Assist customers and contractors with the installation and startup of CO₂ condensing units under the guidance of senior technical staff.
• Support remote and on-site troubleshooting of refrigeration equipment.
• Respond to customer inquiries via phone, email, and online platforms, escalating more complex issues when necessary.
• Assist in preparing and maintaining technical documentation, installation guides, and troubleshooting resources.
• Participate in product training to build technical knowledge of CO₂ refrigeration systems.
• Support the coordination of installation schedules, project timelines, and customer deliverables.
• Track project progress and maintain accurate project documentation.
• Communicate project updates with internal teams, contractors, and customers.
• Assist senior managers with project planning and administrative tasks to help ensure successful project completion.
• Gather customer feedback and identify recurring technical issues for review by senior team members.
• Stay up to date on CO₂ refrigeration products, industry standards, and company procedures.
• Contribute ideas to improve technical support processes and customer documentation.
• Participate in ongoing technical and professional development opportunities.

Technical Support – Coordination Specialist

Junior Technical Support – Coordination Specialist

Trainer

• Design, develop, and deliver instructor-led, hands-on, and blended training programs for CO₂ (R744) refrigeration systems.
• Establish structured training paths (Foundations, Intermediate, Advanced) for technicians, commissioning engineers, controls specialists, and field leadership.
• Create and maintain course materials including lesson plans, slide decks, lab exercises, simulations, job aids, assessments, and certification requirements.
• Provide on-site coaching and mentorship during critical system start-ups, commissioning activities, and complex service events.
• Standardize commissioning procedures, troubleshooting workflows, SOPs, checklists, and documentation across all regions.
• Work closely with Technical Support to convert recurring field issues and root cause findings into targeted training content.
• Collaborate with Engineering and Controls teams to ensure training reflects current designs, sequences of operation, firmware, and best practices.
• Coordinate with EHS to ensure all training reinforces CO₂ safety requirements, high-pressure protocols, and regulatory compliance.
• Track training completion, certification status, and technician progression through LMS or internal tracking tools.
• Continuously evaluate training effectiveness using field performance metrics, technician feedback, callbacks, and safety data.

Trainer – Commercial Refrigeration

Sales Engineer

• Assist in building multi-year account plans alongside the customers Strategic Account Manager
• Expand adoption of cases and cabinets across store formats including hypermarkets, supermarkets, convenience, forecourt retail, and specialty concepts
• Convert pilot deployments into national standards, influencing customer purchasing and rollout strategies
• Identify product line expansion opportunities including specialty cases, self-contained doors/cabinets, back-room prep areas, and energy-efficient merchandising upgrades
• Partner with customers to align CCR solutions with ESG, energy-reduction, and sustainability goals
• Maintain relationships across merchandising, engineering, store design, procurement, and sustainability teams
• Position CCR as a thought leader in CO₂ case technology, energy-efficient cabinet design, and total-store performance
• Facilitate joint innovation sessions, specification alignment reviews, and category planning meetings
• Lead discussions on lifecycle cost reduction, store aesthetics, merchandising performance, and regulatory readiness (SNAP, EPA, Title 24, AIM Act implications on refrigerants)

Technical Sales Engineer, CO₂ Systems

Manager

• Responsible for performing incoming material audits and visual checks to verify compliance with engineering requirements (drawing), purchase orders, and quality standards (ISO 9001, PED, UL).
• Responsible for performing in-process product inspection to verify compliance with engineering requirements (drawing) and quality standards (ISO 9001, PED, UL).
• Responsible for performing final product inspection to verify compliance with engineering requirements (drawing) and quality standards (ISO 9001, PED, UL).
• Responsible for measurement with the usage of precision measurement tools (e.g., calipers, micrometers, gauges) to ensure parts meet dimensional tolerances.
• Responsible for documenting the inspection results and inputting data into quality database.
• Responsible for defect management with identify, label, and quarantine defective or non-conforming materials, products and initiate Non-Conformance Reports (NCR).

Quality Manager

Operations

• Lead the end-to-end implementation of a new production line.
• Develop and execute the production launch plan, ensuring alignment with business objectives, customer requirements, and project timelines.
• Coordinate facility modifications with the landlord (GEA); equipment procurement, installation, & commissioning; and production readiness activities.
• Collaborate with Engineering, Supply Chain, Quality, Maintenance, and EHS teams to ensure successful operational deployment.
• Define manufacturing processes, production workflows, material flow, labor requirements, and operating procedures.
• Recruit, develop, and lead supervisors, production personnel, and support staff required for the new operation.
• Support the SAP S4H implementation for the operations-related processes.
• Establish production standards, KPIs, reporting systems, and visual management tools.
• Identify and mitigate operational risks during start-up and ramp-up phases.
• Lead daily manufacturing operations to achieve safety, quality, delivery, productivity, and cost objectives.
• Ensure production schedules are executed efficiently to meet customer demand and service level expectations.
• Drive operational excellence through Lean Manufacturing, and continuous improvement methodologies.
• Monitor and optimize labor utilization, equipment performance, capacity, and manufacturing efficiency.
• Develop contingency plans to address production disruptions and customer requirements.
• Build a culture of accountability, teamwork, engagement, and continuous improvement.

Operations Manager

Account Manager

• Behalen van je persoonlijke jaarlijkse salesdoelen (contracten, losse opdrachten, modernisaties).
• Beheren en uitbreiden van het klantenportfolio binnen de servicecontracten.
• Opstellen van offertes en onderhandelen over contractvoorwaarden.
• Analyseren van omzet, kosten en marge per klant of contract – en waar nodig bijsturen.
• Signaleren van commerciële kansen en trends in de markt.
• Samenwerken met interne teams voor een optimale klantbeleving.
• Rapporteren over voortgang, klanttevredenheid en salesresultaten.
• Regelmatig klantbezoek: behoeften signaleren en passende oplossingen bieden.

Service Account Manager

Engineer

• Refrigeration engineering and further development of refrigerated display cases and cabinets within an international project team
• Design, planning, execution and analysis of tests on refrigerated units and components in close cooperation with the project team
• Development of system and design concepts for refrigerated units, taking into account performance, energy efficiency, cost, quality and time-to-market
• Sizing and specification of components using available software and calculation programs
• Collaboration with experts in flow simulation (CFD) and refrigeration-cycle simulation