Carrier Commercial Refrigeration

Supply Chain

• Raise PRP (project requisition planning) orders for materials
• Manage stock levels of various article groups
• Control hire equipment PPE ordering
• Management of cylinders
• Planning transport (inbound) PARTS
• Arrange local transport (outbound)
• Total Logistic Costs reporting

Procurement and Supply Chain Assistant

Inside Sales

• Act as the primary point of contact for customers regarding product information, order status, and general inquiries.
• Provide timely and accurate information to customers to support the sales process and record tasks in CRM.
• Handle customer complaints and provide appropriate solutions, ensuring a positive customer experience.
• Maintain and update customer records in the CRM system with accurate and current information.
• Track and analyze customer interactions and sales activities to support the sales team’s strategy.
• Generate and distribute CRM reports to the sales team and management as required.
• Coordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.
• Liaise with suppliers to obtain product information, pricing, and availability.
• Maintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.

Inside Sales Assistant

QA Engineer

• Contribute to quality continuous improvement
• Interface with various areas of the business (e.g., Product Management, Engineering, Supply Chain, Production)

Supplier Quality Engineer

Product Manager

• Own and develop the full product roadmap across product lines and technological solutions, ensuring alignment with CCR’s strategic goals.
• Embed market research and trend analysis into the Product Management organization to anticipate customer needs and industry developments.
• Drive product development projects, ensuring effectiveness, efficiency, and customer-centricity throughout the process.
• Leverage existing product architectures across EMEA and Asia to maximize synergies and make US production lean and efficient.
• Manage the assigned portfolio over the complete product life-cycle, including pricing strategy, phase-in/phase-out of options/products, and complexity management.
• Support sales and communication teams in developing promotional material and concepts.
• Conduct regular product trainings for sales teams and customers; assist in major tender quotations.
• Represent the customer’s voice in coordination with engineering and operations.
• Maintain ownership of product information released across all channels.

Support Engineer

• Serve as the primary escalation point for customer technical issues related to refrigeration systems
• Ensure prompt, effective resolution of customer inquiries, complaints, and system performance concerns
• Maintain strong customer relationships by providing clear, professional, and solution-oriented communication
• Provide advanced troubleshooting support for refrigeration systems, controls, and components
• Review field data, alarms, and service history to identify root causes
• Guide customers and technicians through complex diagnoses and corrective actions
• Lead, coach, and develop a team of technical support specialists

Technical Support Manager – Refrigeration

Account Manager

• Develop and execute multi-year strategic account plans aligned with customer goals and CCR’s growth objectives.
• Expand CCR’s footprint within major retailers across business units, store formats, and regions.
• Shape customer vision from pilot projects into enterprise-wide rollouts and national standards.
• Identify opportunities for upsell and cross-sell across CCR’s refrigeration portfolio.
• Build executive-level relationships (C-suite, sustainability, operations, engineering).
• Position CCR as a thought leader in CO₂ refrigeration and sustainability transformation.
• Facilitate joint planning sessions, QBRs, and steering committees with strategic customers.
• Act as the customer’s trusted advisor, anticipating future needs and regulatory pressures.
• Partner closely with Business Development Managers (BDMs) to transition accounts from initial pilot stage to long-term growth.
• Work cross-functionally with CCR’s technical, service, and product teams to deliver tailored solutions.
• Provide market insights to leadership and product development to shape CCR’s innovation pipeline.

Strategic Account Manager

Sales

• Promote and sell refrigeration systems to supermarkets, warehouses, food processing units, installers, and dealers across the KSA region.
• Identify and develop new dealers and distributors to expand market reach within assigned KSA countries.
• Train and support dealers with product knowledge, system selection, and technical updates.
• Build and maintain strong relationships with consultants, contractors, and key decision-makers.
• Prepare, present, and follow up on technical proposals, quotations, and tender documents.
• Collaborate with the engineering team to deliver technically accurate and customized solutions.
• Conduct market analysis to identify opportunities, pricing trends, and competitor activity in the region.
• Provide timely customer and market feedback to management.
• Submit accurate weekly and monthly sales reports, pipeline updates, and forecasts.
• Achieve annual sales targets for new refrigeration equipment and solutions.

Assistant Sales Manager

• Support commercial & offres de prix
• Préparer et suivre les appels d’offres
• Garantir la cohérence tarifaire et le respect des marges
• Assurer le support opérationnel des Key Accounts
• Coordonner l’activité de l’équipe MCS Support Sales
• Contribuer aux campagnes mailing et supports commerciaux.