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Technical Support Representative
VALDTechnical Support Representative providing world-class client support for VALD Technologies. Becoming a product expert and supporting customers with technical inquiries across various channels.
About the role
Key responsibilities & impact- Provide world class support to our expanding client base.
- Work closely with our product and success teams.
- Become a product expert across the entire VALD suite, knowing our systems inside-out.
- Diagnose and resolve issues via phone and email.
- Liaise with the VALD team across the world to ensure customer needs are met.
Requirements
What you’ll need- Outstanding communication skills, both written and oral.
- A high degree of customer empathy.
- High level of attention to detail and a commitment to quality control.
- Strong problem-solving skills to troubleshoot issues efficiently and independently.
- Full working rights in the USA, and no restrictions to travel to the VALD HQ in Australia for your onboarding.
- Adaptable and willing to learn new skills and processes.
- Experience in a similar technical/client support role.
- Availability to work an offset workweek, including weekends or non-standard hours.
Benefits
Comp & perks- The opportunity to work in a company that is redefining allied healthcare.
- Learn from a range of high-performing individuals and teams across a range of disciplines.
- Be part of a down-to-earth, inclusive and vibrant team.
- The latest equipment and remote setup to perform at your best.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscustomer empathyattention to detailquality controlproblem-solving skillsadaptabilitywillingness to learn