Account Support Analyst – SES

Highmark Health

Account Support Analyst role at Highmark Health providing support activities associated with quoting and administration of accounts. The position requires collaboration with clients and sales reps for benefit implementation.

Posted 6/16/2026full-timeLouisiana, Maryland, North Carolina, Pennsylvania, Washington • 🇺🇸 United StatesJunior💰 $23 - $36 per hourWebsite

About the role

Key responsibilities & impact

Load and maintain group information and benefit files. (20%)
Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
Handle error management and ensure files are corrected. (20%)
Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
May assist with training new employees. (10%)
Other duties as assigned or requested.

Requirements

What you’ll need

1 years of relevant, progressive experience in the area of specialization
Experience in health care, insurance or sales
Knows and applies principles, practices and processes within the specific field or discipline
Building higher-level benefit/operational/implementation knowledge and skills
Gathers and analyzes information, designs and tests solutions to problems, and formulates plans
Performs work that is varied and somewhat difficult
Solves a range of problems by analyzing possible solutions using standard processes
Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation
Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities
Ability to manage multiple tasks and priorities
Strong communication skills- written and verbal
Demonstrated problem solving skills
Self-motivated and ability to work with minimal direction
Knowledge of Highmark products, services, and processes

Benefits

Comp & perks

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Hard Skills & Tools

benefit file managementerror managementproduct implementationdata analysissolution designsystem enhancementsprocess improvementsclient quotingbenefit enhancementsproject coordination

Soft Skills

communication skillsproblem solvingself-motivationtask managementorganizational skillsteam collaborationtraininganalytical thinkingadaptabilityclient support