Support Engineer

• Support Tier I & II technicians
• Create various support procedures and training material, including forms for customers to complete.
• Escalate tickets and work with System Engineering, R&D, Product Line Management and other groups to resolve issue.
• Communicates resolution to both internal and external customers.
• Review and recommend troubleshooting tools for Tier I & II
• Participate as the Subject Matter Expert (SME) in scheduled and unscheduled customer meeting.
• Communicate minutes and action plan.
• Review new system configuration and escalate potential configuration issues.
• Perform advanced troubleshooting for complex technical support issues to assist customers in the resolution of support issues with equipment and software.
• Provide a high level of expertise on issues related to VoIP, SIP, Network, IP based call delivery issues, and 911 call and data delivery.
• Responsible for Beta upgrades.
• Required to serve in an on-call rotational schedule for 24x7 escalation support and may also be required to work weekends, evenings, and non-standard work hours as mission needs arise.
• Other duties as assigned.

Senior Customer Service Technician, Support

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Diagnose and resolve advanced hardware, software, and network problems within established service-level commitments.
• Serve as an escalation point for complex technical issues.
• Deploy and configure our software suite.
• Mentor Tier 1 colleagues and help close gaps in knowledgebase.
• Advocate for smarter ways of working, including AI and automation.
• Collaborate with support, implementation, product, and engineering teams.

Technical Support – Tier 2

• Provide a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment.
• Respond to auto generated ticket alerts both critical and non-critical.
• Monitor and work tickets in ticket system for client submitted requests.
• Acknowledge and respond to tickets based on Managed Services SLA.
• Be part of a phone call queue for client call in requests.
• Review monthly client reports and provide resolutions solutions based on generated reports.
• Escalate tickets to internal departments and clients IT departments.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• From time to time, project manage internal department initiatives.
• Contribute and enhance internal department process/system documentation
• Follow policies and procedures on a department and per client basis.
• Conduct training of customers or colleagues in both formal and informal environments.
• Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
• Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).

IT Support Desk Engineer II

• Respond to auto generated ticket alerts both critical and non-critical.
• Monitor and work tickets in ticket system for client submitted requests.
• Acknowledge and respond to tickets based on Managed Services SLA.
• Be part of a phone call queue for client call in requests.
• Review monthly client reports and provide resolutions solutions based on generated reports.
• Escalate tickets to internal departments and clients IT departments.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• From time to time, project manage internal department initiatives.
• Contribute and enhance internal department process/system documentation
• Follow policies and procedures on a department and per client basis.
• Conduct training of customers or colleagues in both formal and informal environments.
• Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.

• Undertake remote monitoring and diagnostic checks of our global weather station network
• Provide exceptional frontline and second line support to our global internal and external customers
• Liaise and escalate queries with other service departments and external agencies
• Log and update technical queries in an accurate and timely manner in line with procedures
• Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction
• Actively contribute to and promote the use of best practice and continual service improvement within the team
• Prioritize workload in a reactive environment
• Work on a rotating shift pattern that provides 24/7/365 support, which will require some lone working
• Ensure the level of service hits Key Performance Indicator targets and meets Service Level Agreements

Customer Support Technician

• Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
• Analyze, diagnose, and resolve technical issues related to Vaisala weather systems, escalating complex cases when necessary.
• Maintain detailed records of customer interactions to ensure proper tracking and case resolution.
• Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
• Develop a deep understanding of customer needs and provide proactive solutions.
• Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.
• Adapt and exchange information effectively with internal and external stakeholders.
• Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.
• Develop and maintain a strong understanding of Vaisala products and customer applications.
• Provide insights from customer interactions to inform product improvements and technical documentation.
• Collaborate with internal teams to refine customer support processes and enhance customer experience.

Technical Support Specialist, Weather Systems

• Perform daily system monitoring, operations, and maintenance of the C2BMC-G systems in a 24x7 operations and test environment enabling Space Domain Awareness and Space Defense.
• Provide first-level technical support to the customer and perform initial troubleshooting of all local C2BMC-G hardware, software, and networks.
• Document and report all events/issues to leadership.
• Receive tasking and direction from leadership for all operations, test, and real-world events.
• Assist in maintenance of user accounts as directed by the local ISSO.
• Operate and sustain the C2BMC-G mission systems and/or training systems environment for operational and training missions supported by C2BMC's presence in the Missile Defense Integration & Operations Center (MDIOC).
• Perform other duties and assignments as required.

Global Computer Operations Support Analyst, T4

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Assist with the installation, configuration, and support of electronic security solutions.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.
• Support internal teams with troubleshooting, documentation, and knowledge sharing.

• The Technical Sales Support will have the opportunity to support the Electrification IBC (Industries, Building, Channel) Sales organization and customers during the proposal process.
• Each day, you will serve as a key technical resource in the assigned area.
• You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Technical Sales Support

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Enterprise Support Engineer

• Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
• Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
• Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style.
• Documents each support interaction thoroughly in the ITSM system.
• Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework.
• Flags recurring issues for review by senior technical teams.
• Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
• Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.

Technical Service Desk Analyst I

• service a portfolio of clients or compete parts deals
• conduct due diligence for advances
• review notices and input advances into the system
• complete rate roll overs and move payments
• follow up with notices from agent banks
• balance general ledgers
• proactively manage your portfolio of clients

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

• Owns the technical support function end to end — strategy, structure, staffing, and day-to-day performance.
• Leads, coaches, and develops a team of Technical Support Leads and Representatives in a remote environment, building a culture of ownership, open communication, and accountability.
• Sets clear performance expectations and KPIs, runs a consistent operating rhythm, and conducts retrospectives that continuously improve workflows and efficiency.
• Owns SLA adherence, severity governance, and escalation orchestration across a high volume of inbound technical issues.
• Serves as the senior escalation point for high-priority, customer-impacting incidents, driving unified communication and fast resolution.
• Establishes and enforces policies, procedures, and runbooks that ensure a consistent, high-quality technical service experience.
• Acts as the senior liaison between Technical Support and cross-functional partners including Engineering, Customer Success, and Product.
• Champions an AI-first approach across the technical support function, setting the vision and expectation that AI is the default first step in how the team works.
• Owns the technical support reporting framework — CSAT, NPS, Average Resolution Time, SLA attainment, and ticket trends — and reports performance to leadership.

Director of Technical Support

• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
• Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
• Follows up with users to ensure problem resolution.
• Develops and maintains documentation of all activities.

Gateway Support Technician

• Lead troubleshooting and resolution of critical hardware and software issues.
• Mentor and train junior IT support technicians.
• Maintain and update IT inventory and asset management records.
• Ensure compliance with company IT policies and procedures.
• Assist in training end-users on the proper use of IT systems and applications.
• Respond to helpdesk tickets and resolve moderate compute issues in a timely manner.
• Conference room support and maintenance.
• Maintain and update IT inventory and asset management records.

IT Support Technician III

• Support the management and daily operations of the technical support team
• Ensure efficient service delivery and strong team performance
• Provide hands-on guidance to support staff
• Help optimize workflows and contribute to process improvements
• Act as a secondary escalation point for complex technical issues
• Assist in resolving escalated tickets
• Monitor technical support interactions to ensure quality and adherence to standards
• Support daily technical support operations, including ticket queue monitoring and workflow coordination
• Identify opportunities to improve technical support processes and operational efficiency
• Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

Assistant Technical Support Manager

• Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues
• Lead escalations end-to-end, engaging clients directly and mobilizing internal resources
• Coach your team on problem-solving, critical thinking, and root cause analysis
• Align cross-functionally to surface and drive holistic solutions beyond the support team

Manager, Technical Support Engineering

• Provide Tier I/II technical support for Watchtower customers and end users
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments
• Support Android, iOS, Windows, and Linux operating systems
• Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues

• Managing a pipeline of commercial loan customers with real estate collateral in SFHA
• Life of Loan monitoring and managing the client’s flood experience post booking
• Evaluating and processing maintenance of loan life cycle points in SFHA
• Conducting compliance tracking and working with Third Party Insurance Vendor
• Engaging in peer quality reviews and collaborating with multiple lines of business

Support Engineer jobs in Colorado

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Senior Customer Service Technician, Support

Network Support Technician

Technical Support – Tier 2

IT Support Desk Engineer II

IT Support Desk Engineer II

Customer Support Technician

Technical Support Specialist, Weather Systems

Global Computer Operations Support Analyst, T4

Support Engineer

Technical Sales Support

Enterprise Support Engineer

Technical Service Desk Analyst I

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

Director of Technical Support

Gateway Support Technician

IT Support Technician III

Assistant Technical Support Manager

Manager, Technical Support Engineering

Network Support Technician

Senior Loan Support Analyst